Newsletter

January 28, 2019

 

2019 Congress Ad

 

Program Spotlight:

Lead and Maintain a Culture of Safety

Join M. Michael Shabot, MD and other key leaders from Memorial Hermann Health System, a Malcolm Baldrige National Quality Award-winning organization, for an invaluable educational event: ACHE’s Executive Learning Lab hosted by Memorial Hermann Health System: Leading for Safety, Feb. 12–13.

Participants will engage with today’s leaders and leading safety champions, gain exclusive content centered on the Leading for Safety Blueprint and receive actionable tools to continue their organization’s safety journey—all while earning 7 ACHE Face-to-Face Education credits and ACCME continuing medical education credits. 

The event occurs in conjunction with Memorial Hermann High-Reliability Sharing Days.

Plan Now to Maximize Your Congress Experience

Make the most of your experience at this year’s ACHE Congress on Healthcare Leadership, the premier education event for healthcare leaders. Leaders from around the globe come to immerse themselves in over 175 workshops and seminars on topics critical to advancing their careers, teams and organizations.

Chart your course.  Browse the full agenda and “star” those sessions that interest you. Click on any title for a full description. Or view the complete Congress brochure.

Select to connect. Meet fellow healthcare leaders and colleagues at several networking opportunities.

Polish your presentation. Take advantage of our free career advising and resume review services. Spots are limited and fill quickly.

Get Social. Follow ACHE’s social media channels for the latest Congress news and updates: Facebook, LinkedIn, Twitter, Instagram and YouTube.

Be inspired to innovate.  Listen to Josh Linkner, chairman and co-founder of The Institute for Applied Creativity speak on “Being Innovative in a Time of Rapid Change” at the Parker B. Francis Distinguished Lecture.

Meet friends and team members.  Plan in advance to meet-up at one of three special interest luncheons with guest speakers Daniel Kraft, MD, Bruce Siegel, MD or Col Nicole Malachowski.

 
 

The 16 Competencies for Leadership Effectiveness

Enhancing the patient experience and organizational culture can go hand in hand. The Scottsdale Cluster in February includes two important seminars—Culture: The Force Behind Strategy, and Growth in the Reform Era—that will help you build a structure for managing future growth initiatives and improving how patient care is managed. Additionally, there is the opportunity to earn up to 24 ACHE Face-to-Face Education credits.

This cluster program also features additional seminars on critical topics for today’s healthcare leaders, including:

  • Community Health and Involvement
  • Financial Management
  • Leadership Development
  • Medical Staff Relationships

Your Cluster experience in Scottsdale will prepare you to thrive long-term in our dynamic healthcare environment. Whether you catch-up with peers during breaks between seminars or connect with them for in-depth discussions at the end of the day, the topics presented at this Cluster and caliber of colleagues you’ll encounter will provoke productive discussions during your time in this desert oasis environment.

“Excellence Together” Teams Create a Winning Culture of Personalized Service

Stoughton (Wis.) Hospital, a 35-bed hospital, differentiated itself from its larger competitors by establishing empowered teams to focus on specific aspects of personalized care. The results it attained are an undeniable testament to the benefits that can be achieved by increased patient, employee and physician engagement:

· Patient satisfaction scores in the 80th percentile to the 90th percentile
· Employee engagement from the 75th to the 95th percentile
· Physician engagement reaching the 98-99th percentile

Seven individual teams at Stoughton, each with different purpose, created the equivalent of seven centers-of-excellence, all of which elevated performance in their assigned areas. Some examples of their successes included outscoring state and national HCAHPS averages, reducing staff turnover to 10 percent or less and improvements in wellness screening scores by 82 percent of the employee participants. 

Excellence Standards of Performance 
The Standards Team facilitated a cultural transformation supporting their mission to provide safe, quality healthcare with exceptional personalized service. By embracing these excellence standards, virtually every employee in the organization became a chief experience officer.  

Attitude 
Our attitude is the first impression our customers have of us as an organization. We won’t always be able to control our environment or the actions of others, but we can always control our own attitudes.

Accountability
We take responsibility to hold ourselves accountable for our actions and words.

Appearance
Our appearance, both inside and out, is a reflection of our care to our customers.

Communication
We believe that effective communication is the key to providing outstanding and safe care.

Teamwork
Each employee contributes his/her value in a team approach that ensures the success of our organization.

Service
We strive for quality in everything we set out to achieve, the services we provide and the people who make up the team.

There Is Still Time to Pay Your 2019 ACHE Dues Online 

As a healthcare leader, you face challenges every day; renewing your 2019 ACHE membership should not be one of them. Online renewal is quick, easy and secure and enables you to continue receiving the valuable benefits of membership.

Here’s How Easy It Is to Renew Online:

  • Log in at ache.org/Dues using your username and password.
  • If you have forgotten your password, use the Forgot Your Password? feature to create a new one. (Make sure ACHE emails are not filtering to your spam folder.)

While you are online, you also can print a dues statement or receipt.