Board of Governors Examination Review Course, Sept. 23–25, Atlanta
Register Today- Elevating Clinical Excellence and Patient Satisfaction
- New Book: Five Disciplines for Zero Patient Harm
- Driving Financial Return From Artificial Intelligence
- Video: Discover the Value of the FACHE® Credential
- Special Session: Presenting Like a Pro
- The Changing Role of the Physician Executive
Elevating Clinical Excellence and Patient Satisfaction
Explore proven continuous improvement methodologies that improve patient survey results during an upcoming seminar at the Seattle Cluster, Aug. 19–22.
Learn best practices in customer/patient satisfaction and analyze the benefits of having "experience management" executives in the C-suite during the seminar, “Improving the Patient Experience to Build Customer Loyalty.” Presented by expert ACHE faculty Jake M. Poore, president and CEO, Integrated Loyalty Systems Inc., this seminar is worth 12 ACHE Face-to-Face Education credits.
You can also listen to Poore discuss how to create a world-class experience for patients and employees on the Healthcare Executive podcast.
Can’t attend the Seattle Cluster in August? Poore will also lead this seminar at the Baltimore Cluster, Sept. 16–19.
New Book: Five Disciplines for Zero Patient Harm
“A hospital or healthcare system that aspires to transform its patient safety performance from harmful to zero patient harm must change,” writes ACHE author Charles A. Mowll, LFACHE, president and CEO, Patient Safety Coaches Academy, in his new book, Five Disciplines for Zero Patient Harm: How High Reliability Happens. In this new title, Mowll offers real-world, how-to guidance for driving fundamental change that consistently achieves safe patient care.
The first chapter of the book, available as a sample chapter, is entirely dedicated to the topic of accelerating change and changing behaviors. “Change facilitates the achievement of zero patient harm, which requires the acquisition of knowledge, skills, and abilities (KSAs) necessary for becoming an excellence agent of change,” Mowll writes.
You also can browse the table of contents and the introduction to the book to learn more about how to achieve zero preventable patient harm through implementing the practices and action steps outlined in this publication.
Order Five Disciplines for Zero Patient Harm: How High Reliability Happens today, and explore additional professional books, textbooks and resources published by Health Administration Press.
Driving Financial Return From Artificial Intelligence
From robot-assisted surgery to error reduction to administrative workflow, artificial intelligence is poised to drive multiple paradigm shifts in the healthcare field. If your organization is thinking about implementing AI, please consider joining ACHE Premier Corporate Partner Change Healthcare on Aug. 15, 11 a.m. Central time, for a complimentary webinar, “Five Best Practices to Drive Financial Return From Artificial Intelligence.”
During the webinar, expert faculty Jason Williams, vice president, analytics and growth strategy, Change Healthcare, and Vindali Vartak, FACHE, senior director, advanced analytics, Change Healthcare, will review investment considerations, discuss prioritization and explain how to embed AI results to enable managers and staff to drive change. They also will focus on practical considerations for healthcare organizations and metrics to focus on as AI continues to transform healthcare delivery.
Register today for this complimentary webinar, which is worth 1.0 ACHE Qualified Education credit.
Video: Discover the Value of the FACHE® Credential
Listen to healthcare leaders like Cindy D. Johnson, FACHE, with Rural Physicians Group, as they share their motivation for pursuing the credential.
When you become board certified in healthcare management as an ACHE Fellow, you’ll stand out from the crowd as a professional who has met rigorous standards and demonstrated your competency in all areas of healthcare leadership. There's no better time than now to get started. Learn more at ache.org/FACHE.
Watch the video to learn what motivated these Fellows to pursue the credential.
Special Session: Presenting Like a Pro
The two competencies that will get you noticed and promoted are your presentation skills and executive presence. The best presenters combine both. This October, join us in the Big Easy for a special session on helping healthcare executives improve their presentation skills; and earn 3 ACHE Face-to-Face Education credits.
During “Never Be Boring: Present Like a Pro,” ACHE faculty Kevin E. O’Connor, consultant, Kevin E. O’Connor & Associates Ltd., will cover the skills, tactics and techniques needed to make every executive-level presentation exceptional. He also will address overcoming nervousness and converting dry and boring material into useful, interesting information that will electrify your presentation.
This special three-hour session will be offered during the New Orleans Cluster, Oct. 21–24, and can be taken independently or in conjunction with another cluster seminar. Register today.
The Changing Role of the Physician Executive
As the U.S. healthcare system moves from fee-for-service to value-based reimbursement and delivery, physician leadership is changing. This blog post addresses the importance of physician leaders receiving the executive training needed to be effective collaborators in the shifting healthcare landscape.
Many physicians transitioning into leadership roles struggle with a loss of professional identity that stems from diminished opportunities for direct patient contact and a lack of experience in certain facets of management, according to experts.
This blog post features a video of ACHE author Jon Burroughs, MD, FACHE, president and CEO of The Burroughs Healthcare Consulting Network Inc., Glen, N.H., discussing the value of ACHE for physicians.