Newsletter

June 22, 2020

Leadership Spotlight: Help One to Help Many 

In an exclusive ACHE video, Mick Ebeling, founder/CEO, Not Impossible Labs, and the 2020 Congress on Healthcare Leadership Opening Session speaker, discusses how healthcare leaders are embracing the mission that he and his team have adopted. In response to the COVID-19 pandemic, healthcare leaders have been living the Not Impossible Labs’ mission: helping one to help many. During these unprecedented times, many leaders have been challenged to tackle COVID-19 issues the same way Ebeling’s team solves problems that appear to be “impossible”—they commit to solving the problem, then they figure out a solution.

“The way we try to approach solving the problems that we solve is we try to tackle it by solving it for one person, then telling that story powerfully about that one person, and then in doing so, that leads other people to understand what we’re doing and to say, ‘Well I can help one person.’ It gives access to that, to be able to help, and that’s how it scales from help one to being able to help many,” Ebeling says.

We hope you enjoy watching Ebeling’s video and realizing how you, too, are living a not impossible life.

New Laboratory Data Reporting Guidance for COVID-19 Testing Available

The U.S. Department of Health and Human Services announced new guidance that specifies what additional data must be reported by laboratories, along with COVID-19 test results. The guidance standardizes reporting to ensure that public health officials have access to comprehensive and nearly real-time data to inform decision making in their response to COVID-19. The new reporting requirements will provide information needed to better monitor disease incidence and trends by initiating epidemiologic case investigations, assisting with contact tracing, assessing availability and use of testing resources, and anticipating potential supply chain issues.

“The requirement to include demographic data like race, ethnicity, age, and sex will enable us to ensure that all groups have equitable access to testing, and allow us to accurately determine the burden of infection on vulnerable groups,” said ADM Brett P. Giroir, MD, assistant secretary for Health. “With these data we will be able to improve decision-making and better prevent or mitigate further illnesses among Americans.”

Your June Resources: Shaping the Patient Journey

The pandemic has changed how we deliver care, placing limitations on some tenets of a positive patient experience such as visitors. However, considering how to facilitate the best patient experience possible is more important now than ever. This month, we are offering members three free resources to support you in navigating these challenging times in healthcare. These resources feature a few key lessons from ACHE publications that can help healthcare providers tackle the challenges of shaping the patient experience within the confines posed by COVID-19.

In “Patient Experience: A Critical Indicator of Healthcare Performance,” which appeared in the spring 2017 issue of Frontiers of Health Services Management, author Pamela H. Guler, FACHE, vice president/chief patient experience officer, Adventist Health System, Altamonte Springs, Fla., discusses how to ensure a positive patient experience in the context of another emergency—the 2016 Pulse nightclub shooting in Orlando, Fla.

Meanwhile, an excerpt from Inspired to Change: Improving Patient Care One Story at a Time, explores the topics of engagement and empowerment within an ICU. In her book, published in 2013 by Health Administration Press, author Linda R. Larin, FACHE, FACCA, interim COO, Adult Hospitals, Michigan Medicine, Ann Arbor, presents stories of patient care and details the reality and impact of those experiences.

Finally, John Weimer, RN, FACHE, vice president, network emergency, trauma and operational command center services, Kettering Health Network, Dayton, Ohio, addresses how health systems are finding ways to effectively and efficiently coordinate patient care across the continuum. His Satisfying Your Customers column, “A Patient Experience Command Center,” ran in the November/December 2019 issue of Healthcare Executive magazine.

Webinar: Exploring the Intersection of Race, Sexual Orientation and COVID-19

COVID-19 has left behind a lethal footprint in communities across the country, particularly so for LGBTQ people of color. During the pandemic, this community has faced distinct challenges, often resulting from pre-existing health and economic inequities. This Thursday, ACHE’s LGBTQ Forum will examine these issues in the complimentary webinar “Healthcare at the Intersection: LGBTQ, Race and COVID-19.” Presenters Tari Hanneman, director, Health and Aging Program, Human Rights Campaign Foundation, and Amir Farooqi, FACHE, interim medical center director, Central Alabama Veterans Health Care System and an LGBTQ Forum Committee member, will examine the science, data and research on the impact of COVID-19 in LGBTQ communities of color, share successful examples of healthcare organizations’ work in these communities, and identify practical steps attendees can take to support these communities as member or allies.

This interactive webinar is worth 1 ACHE Qualified Education credit. Register today.

Career Resources Webinars

ACHE, as always, remains dedicated to your healthcare management career goals, which is why we are offering select free webinar recordings of some of the career-focused sessions from the canceled 2020 Congress on Healthcare Leadership.

Senior executives will benefit from “Give Your Resume a Competitive Edge” and “Job Interviewing Skills: Essential Communication Techniques for Career Management for Senior Executives.”

In addition, “ACHE CareerEDGE® SE and Strategic Career Planning Tips,” “Give Your Resume a Competitive Edge,” “Optimize Your Use of LinkedIn” and “Job Interviewing Skills: Essential Communication Techniques for Career Management” are geared more toward students and early careerists. 

Webinar: Data-Driven Consumer Experiences Deliver Growth 

COVID-19 has accelerated already evolving consumer expectations in healthcare that demand new approaches and models. Although health systems today face risk from digital disruption, they also face unprecedented opportunities to harness the power of data and technology to fuel growth and deliver the necessary services consumers demand. This Friday, expert faculty will lead a webinar about digital disruptions across industries and the implications on consumerism in healthcare. Featured speakers Amber Graham, associate vice president, digital marketing and engagement, Memorial Hermann Health System, Houston; Darren Rankine, partner, accounts, and Josh Vincent, partner, data and technology, Transparent—a marketing technology and data consultancy—will explore opportunities to improve the customer experience, increase marketing impact and gain deeper consumer insights through the foundational elements of data-driven technology.

This free, interactive webinar is worth 1 ACHE Qualified Education credit. Register today.