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LGBT Forum Chair:
Robert S. Chaloner, FACHE
LGBT Forum Chair
Chief Administrative Officer
Stony Brook Southampton (N.Y.) Hospital
Dear LGBT Forum Members:
As you read this, we will be entering the holiday season and I would like to wish you and your loved ones a very happy and healthy holiday season. This is also the final edition of our newsletter for the year and we, the LGBT Forum Committee members, are very pleased to report that we have made good progress in developing and growing one of ACHE’s newest communities. In the spring, we co-hosted the “Better Together” reception at Congress to celebrate diversity with ACHE, Asian Healthcare Leaders Forum, Institute for Diversity and Health Equity, National Association of Health Services Executives and National Association of Latino Healthcare Executives. We also played an active role in reviewing and commenting on ACHE’s LGBT policy statement. And members of the forum have been leaders in supporting the development of new healthcare executives. For example, we developed a new educational offering—a complimentary webinar for Forum members. We also continue to seek ways to improve our communications and support for you, our membership. We are pleased to report that the LGBT Forum membership is growing.
In the coming year, we will continue all these efforts and more. We are particularly excited about plans to pilot expanded relationships with several ACHE chapters throughout the country. This new outreach will help us better spread awareness of the LGBT Forum, as well as connect us to potential new members.
Recently, I had an opportunity to discuss the reasons for joining the Forum with a colleague. I cited all the good work we are doing. However, I also stressed the most important reason we must continue to grow is to maintain a strong and collective LGBT voice within ACHE and the greater field of healthcare management. We have an important and unique perspective on issues, such as career development for LGBT individuals, healthcare access and equity, and the special healthcare needs of our community. For this reason, I hope you will renew your LGBT Forum membership for the coming year, will look for opportunities to volunteer and will encourage your ACHE colleagues to join us.
As always, please feel free to reach out to me or any of the LGBT Forum Committee members (listed at the end this newsletter) if you have questions, ideas or are looking for a chance to become more involved.
Again, my warmest best wishes for a very happy holiday season and a terrific New Year!
Bob Chaloner, FACHE
Member Profile:
LGBT Forum Executive Profile
Deborah Brown, DMD, FACHE
Dental Director
WellCare Health Plans
Paterson, N.J.
Q. What inspired you to pursue a career in healthcare administration?
A. I absolutely loved practicing as a dentist. However, as I started taking on more administrative responsibilities, I realized that I was able to work with people in different areas of the industry, including insurance and community advocacy. I found that I enjoyed not only broadening my scope of skills, but also the challenges in promoting change in multiple areas of healthcare.
Q. What have been the hallmarks of your career in healthcare leadership?
A. The primary hallmark of my leadership tenure has to be that I have built my career on providing dental healthcare to all—including those who face challenges in obtaining quality healthcare. It is a cause that I am quite passionate about, and it is my life’s calling. My passion for public health started right after dental school. I found it to be personally rewarding, and it has lead me to my current leadership role as CEO of a nonprofit dental practice organization.
Q. Do you believe that being a member of the LGBT community or an LGBT champion impacts career advancement for healthcare leaders?
A. I am pleased to see that there are many organizations placing LGBT individuals in positions of leadership. However, there is still a lot of work to do. Young LGBT individuals need to see themselves when they look at healthcare leadership. As corporate leaders, we need to do a better job of placing LGBT individuals in high-level positions in an effort to add to the diversity of leadership teams. There is so much talent in the community just waiting for discovery.
Q. What would be your advice to LGBT individuals pursuing careers in healthcare management?
A. First and foremost, I would recommend that LGBT individuals keep striving for their goals, remain focused and let nothing stand in the way of success. Always have pride in who you are and what you can become. I would further recommend that early on in their career, they should obtain an LGBT mentor in healthcare management, as well as identify a professional organization, such as ACHE, that supports LGBT communities and groups.
Q. Why did you decide to join to ACHE LGBT Forum, and what do you feel is the value added by this group?
A. I decided to join the ACHE LGBT Forum because I wanted to be part of a professional community where we could come together and discuss what is happening in the industry, develop camaraderie and broaden the views of the industry. The greatest values I have received because of this forum is participating and learning from healthcare leaders and individuals who share a common goal.
LGBT Forum Organizational Profile
Pictured: A group from Penn Medicine marching at the 2018 Philly Pride parade.
A. Since 2013, the Penn Medicine Program for LGBT Health has worked to increase access to care, quality of care and patient satisfaction for all LGBTQ-identified patients within Penn Medicine. These efforts have included updating the EHR to collect and record information about a patient's gender identity, sexual orientation, pronouns and name in use, as well as expanding options for relationship status. Training began in over 100 clinical settings (patient units, ambulatory practices, administrative meetings) to enhance communication and patient care with LGBTQ patients. Further, collaboration with facilities management has led to updated restroom signs across the enterprise, and work with leadership has resulted in updates in the organization's nondiscrimination and visitation policies to reflect and protect LGBTQ patients. The program also spurred the compilation of a comprehensive list of healthcare providers across Penn Medicine who provide LGBTQ-affirming care, and the maintenance of a patient services guide. Additionally, the organization provides patient advocacy via its Transgender Patient Advocate Program, and through partnerships with Patient and Guest Relations, it hosts events with experts on LGBTQ healthcare in a continuing process to raise awareness of LGBTQ patient care needs.
Q. How has the organization engaged LGBT patients and/or the local LGBT community?
A. The Penn Medicine Program for LGBT Health is proud to participate in and sponsor many community events across Philadelphia, including Philadelphia Black Gay Pride, the Transgender Wellness Conference and the LGBT Elder Initiative. Its program advisory board is composed of members from the Philadelphia LGBTQ community who advise and direct program initiatives about meeting community needs. The program actively works to further engage the community and address its specific and unique needs. An initial step in this process was collaborating with the marketing department to produce a survey intended to learn about the needs and gaps in care for LGBTQ patients at Penn Medicine.
Q. How has the organization advanced inclusion for healthcare professionals and leaders?
A. In addition to focusing on improving patient care, the LGBT health program strives to build mentorship and a sense of community for LGBTQ-identified staff, faculty and students. This lead to the launch of the LGBTQ People in Medicine Mentor Program in 2016. This mentoring program aims to create bridges between faculty, students and trainees at Penn, and to foster a sense of community, and has recently recruited its second round of mentors and mentees. During the 2017 cycle, recruitment efforts resulted in nine new students, two new trainees and two new faculty. The mentoring program now has seven mentor families, including faculty, trainee, students(s) and 15 mentor pairs. Additionally, the program supports the work of PennPride@HUP, an employee-driven resource group focused on LGBTQ employees. During the last "National Coming Out Day," the mentoring program and PennPride collaborated to host three panels highlighting the experiences of LGBTQ Penn Medicine employees who had "come out," and the importance of a welcoming and inclusive environment.
Q. How has the organization worked to advance health and clinical outcomes for the LGBT population?
A. To begin to understand and address the disparities affecting LGBTQ people, health systems initially need to know where disparities exist. Enhancing data collection via Penn Medicine's EHR was the first step in advancing health and clinical outcomes for LGBTQ populations. The organization is currently working to optimize and enhance data collection with a goal of stratifying performance metrics by sexual orientation and gender identity-to-identity disparity, and then acting on that data.
Building LGBTQ-focused research at Penn has been another focus of the Penn Medicine Program for LGBT Health with a goal of advancing population health for the LGBT community. The Penn Sexual & Gender Minority Research Collective began in collaboration with the Penn School of Nursing Program for Sexuality, Technology and Action Research. The collective aims to inventory current LGBT health research at Penn, allow opportunities for researchers to connect and collaborate, increase capacity for LGBT health research at Penn and create a network of researchers engaged in LGBT health research.
ACHE News
NEW WEBINARS
LGBTQ Healthcare: Current State of Legal and Regulatory Standards
Dec. 6, 2018
12:00–1:30 p.m. Eastern
A valuable virtual benefit and learning opportunity complimentary to LGBT Forum members.
This webinar is designed to provide a deeper understanding of the legal and regulatory issues affecting the healthcare needs of the LGBTQ community. The program, led by attorneys Karen Owens, Coppersmith Brockelman PLC, and Trent Stechschulte, Equitas Health, will review the conflicting statutes and regulations regarding LGBTQ healthcare, and address employment issues specific to patients and staff. The presenters will also provide best practices for compliance, confront systemic EHR challenges and help to make sense of the conflicting trends in the courts. If you have questions, contact us at diversity@ache.org.
Learn more or register now.
The Future of Healthcare—Improving Affordability and Promoting Value
Nov. 30, 2018
12:00–1:15 p.m. Eastern
A valuable virtual benefit and learning opportunity complimentary to AHL Forum members.
ACHE’s Asian Healthcare Leaders Forum presents this new webinar on access and affordability. Panelists will draw on the work of the American Hospital Association’s The Value Initiative, a multiyear program designed to help the field address affordability. Leaders from Northwell Health and Kaiser Permanente will share insights and potential solutions they are using to decrease costs, improve quality and enhance the patient experience. If you have questions, contact us at diversity@ache.org.
Upcoming ACHE Chapter Educational Events on Diversity and Inclusion
Diversity, Equity and Inclusion in Healthcare: A Glimpse at the Current State and the Road Ahead
Dec. 12, 2018
12:00–1:15 p.m. Eastern
Delta Hotels by Marriott Minneapolis Northeast
A diversity and inclusion in healthcare panel discussion, this program has been developed and is being presented locally by ACHE-MN. ACHE has awarded 1 Face-to-Face Education credit to this program.
Learn more or register now.
Chair
Robert S. Chaloner, FACHE
Chief Administrative Officer
Stony Brook Southampton (N.Y.) Hospital
Leslie E. Burnside, FACHE
System VP of Network Affiliations & Development
UNC Health Care
Chapel Hill, N.C.
Stephan Davis, DNP, FACHE
Founder/Principal
Illuminant
Atlanta
Daniel Gentry, PhD
University of Iowa College of Public Health
Professor and MHA Program Director
Iowa City, Iowa
Tari Hanneman
Director, Health Equality Project
Human Rights Campaign
Washington, D.C.
Vivek Khanna
Director, Administration, Contracts Management
Tulane University Hospital & Clinic
New Orleans
Jake P. Reyna-Casanova
Senior Development Associate
CommuniCare Health Centers
San Antonio
Cie Armstead
Director of Diversity and Inclusion
American College of Healthcare Executives
300 S. Riverside Plaza, Suite 1900
Chicago, IL 60606
(312) 424-9306
carmstead@ache.org
Erika M. Joyce, CAE
Assistant Director, Member Services
American College of Healthcare Executives
300 S. Riverside Plaza, Suite 1900
Chicago, IL 60606
(312) 424-9373
ejoyce@ache.org
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Please note that any views or opinions presented in this online newsletter are solely those of the author and do not necessarily represent those of ACHE.