Beyond the Silver Bullet: Ensuring Patient and Employee Satisfaction

Learn innovative methods for improving and sustaining customer satisfaction and loyalty.

Learn innovative methods to achieve a sustained, organization-wide commitment to and enthusiasm for service excellence.

You'll Learn:

  • Review and understand the “Six Elements of Service” model and use it to build a long-term service excellence infrastructure
  • Discover what’s old, what’s new and what it takes to sustain a commitment to service excellence and continuous improvement
  • Explore how to (and how not to) build a culture that encourages involvement and creativity as well as accountability for results
  • Translate the best practices, ideas and techniques from a case study of “Compassion in Action” from Grinnell Regional Medical Center

Presented by:

Gail Scott and Todd C. Linden, FACHE

Combining practical tools and case studies, seminar leaders Gail Scott, president, Gail Scott and Associates, and Todd C. Linden, FACHE, president and CEO, Grinnell Regional Medical Center, will help you improve and sustain patient and employee satisfaction.


Who Should Attend

Senior- and mid-level executives

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