Education

ACHe-learning

On-Demand Webinar Recordings

Missed one of our live webinars? No problem! Catch up in the convenience of your home or office with a CD or online streaming recording of any of the webinars ACHE has presented over the last two years. Recordings include the audio presentation, audience participation questions and comments. Online streaming recording can be viewed on any computer for 30 days after purchase. Handouts are included as PDF files with all formats.

Update your knowledge of a variety of healthcare topics and share the recording with colleagues.


Webinars are listed alphabetically by title

 

Communicating in a Crisis: 8 Cardinal Rules for Survival

This webinar was offered on: October 30, 2013

The way an organization handles a crisis often influences public reaction more than the crisis itself. This webinar will teach you the eight cardinal rules to keep the trust your organization has worked hard to earn. By understanding and practicing these principles, you will be ready to minimize the damage from the next crisis, quickly restore trust, and even turn the crisis to your advantage.

With an emphasis on real-life case studies, Tim M. Strickland, FACHE, APR, and Susan M. Alcorn will equip you with a step-by-step crisis survival guide. Key concepts include the basic elements of a crisis communications plan, staying true to your organizational values, and empathy as a component of crisis communications. You’ll also learn the importance of being the first to tell the story and see how leaders’ actions and attitudes can be powerful messages

Member Price: $149.00
Non-Member Price: $169.00
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Topic(s):
General Management and Administration
Marketing and Strategic Planning
Public Policy
Quality/Patient Safety

Compensation and Benefits: Strategic Integration Tools for Physician Employment

This webinar was offered on: February 21, 2013

Learn to assess and effectively determine fair market value for physician compensation in this timely webinar. The faculty will explain the fraud and abuse implications of hospital/physician contractual relationships and lay out the structure of financial relationships that comply with federal statutes prohibiting payment for referrals. You’ll also learn proven strategies for leveraging traditional fringe benefits to create recruiting, retention and reward incentives for physician employment.

The faculty will demonstrate how cost-recovery strategies can become an integral part of the total rewards provided to employed physicians. In addition, discover how to apply traditional executive benefit programs in a physician integration strategy.

Member Price: $149.00
Non-Member Price: $169.00
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Topic(s):
General Management and Administration
Human Resources and Work Force Issues
Medical Staff Relationships

Competitive Strategic Positioning: Will Your Strategic Plan Prepare You for 2015 and Beyond?

This webinar was offered on: July 23, 2014

Major provisions of the Affordable Care Act are being implemented in 2014 that will forever change the delivery of healthcare in the United States. To ensure your organization thrives in the years to come, you will need to follow essential trends and ask key questions to prepare for market changes.

In this webinar, you will hear case studies exploring how different types of hospitals (such as sole community providers, community hospitals, academic medical centers, specialty hospitals and health systems) are preparing for changes and the various paths they are pursuing. You must know the right questions to ask, and the key areas to assess, to narrow your focus on what is most critical for your organization’s future.

Member Price: $155.00
Non-Member Price: $175.00
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Topic(s):
General Management and Administration
Law
Marketing and Strategic Planning

Conflict Resolution Skills to Increase Collaboration, Patient Safety and Quality of Care

This webinar was offered on: July 17, 2013

Many administrators and managers have trouble effectively addressing disruptive and unprofessional behavior that negatively affects staff performance and patient outcomes. This webinar introduces a new approach that involves training line leaders to apply the respectful, informal, non-disciplinary, consensus-building behavior techniques often used in mediation and negotiation. You’ll learn to resolve many conflicts at the “point of impact” and foster collaboration by modeling respect, the recognition of shared interests and joint problem-solving.

This course will define conflict in healthcare, describe how resolving conflicts can foster collaboration and present specific skills from the legal and mediation disciplines to resolve conflicts effectively. Applied over time, these skills can positively impact engagement, satisfaction, safety and quality of care.

Member Price: $149.00
Non-Member Price: $169.00
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Topic(s):
Customer Satisfaction
General Management and Administration
Leadership
Quality/Patient Safety

Creating Inpatient Capacity Without Building More Beds

This webinar was offered on: October 08, 2014

The evolution of health reform is placing immediate pressure on acute care hospitals to do more with less. Many healthcare organizations are no longer positioned to make substantial investments in inpatient facilities, given the competing priorities for funding. This webinar explains how personnel from Thomas Jefferson University Hospitals created additional inpatient capacity by eliminating waste and uncoordinated processes. Brian Sweeney, FACHE, and Paris Lovett, MD, FACEP, will provide solutions to increase patient capacity such as the initiation of a cohorting procedure for patients with like infections, telemetry utilization monitoring and reporting, and the deployment of the Institute for Healthcare Improvement Real Time Demand Capacity (RTDC) model to improve communication and engagement. You will also learn to develop and deploy a system-wide surge plan to create additional capacity during high-census periods, such as the flu season.

Member Price: $0.00
Non-Member Price: $0.00
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Topic(s):
Financial Management
General Management and Administration
Health Systems and Delivery
Leadership
Quality/Patient Safety

Driving Profitability Through Population Health: Revenue and Cost Reduction in the Reform Era

This webinar was offered on: February 11, 2014

Health reform presents a challenge and an opportunity for driving bottom-line profitability through its focus on population health. Faced with tightening reimbursements and rewards for providing low-cost services that generate shared savings, hospitals and health systems are exploring a range of risk-based models that will optimize revenue opportunities while hardwiring low costs.

This webinar will outline best practices in structuring leading-edge reimbursement models consistent with the goals of health reform while describing cost-reduction measures that will sustain long-term success for providers taking on variable levels of risk. Attendees will explore real-life case studies of emerging payment models such as population health management; per-member, per-month payments; shared savings; quality and patient satisfaction incentives; bundled payments; and utilization-based incentives programs.

Member Price: $155.00
Non-Member Price: $175.00
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Topic(s):
Community Health and Involvement
Financial Management

Enroll America: Delivering the Promise of Health Coverage for the Uninsured

This webinar was offered on: June 27, 2013

By October 2013, millions of Americans will be eligible for new forms of health coverage through health insurance exchanges and expanded Medicaid eligibility, but research suggests that more than three out of four of the uninsured are unaware that these new options are coming. This webinar will introduce you to the challenges and opportunities of enrolling millions of Americans in health coverage by sharing key research findings on messaging and outreach, as well as policy options for hospitals to consider as they plan the way forward.

Join Jennifer Sullivan, director of the Best Practices Institute at Enroll America, and Vondie Woodbury, director of Community Benefit at Trinity Health, as they explain how to identify, develop and disseminate information on enrollment policies that will result in the most Americans enrolling in health coverage. They’ll also share how to utilize the resources the Best Practices Institute provides to promote effective enrollment.

Member Price: $149.00
Non-Member Price: $149.00
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Topic(s):
Law
Public Policy

Hardwiring Culture Into Operations

This webinar was offered on: September 23, 2014

Discover how leadership at Hartford Hospital introduced an innovative operating model, “How Hartford Hospital Works” (H3W),” to achieve dramatic improvements in organizational performance. Participants will receive specific details, tools and strategies employed by the hospital that resulted in improvements in staff engagement, patient safety, organizational growth and financial strength. Participants will take away a tool kit that includes templates for meeting agendas, balanced scorecards, leadership cycles, corporate communications and dashboards. Work group leader and facilitator training curriculums and deployment strategies will also be shared. These tools and strategies have allowed Hartford Hospital to decrease clinical variation, be more flexible, stay focused and identify opportunities for improvement.

Member Price: $155.00
Non-Member Price: $175.00
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Topic(s):
General Management and Administration
Human Resources and Work Force Issues
Leadership
Quality/Patient Safety

Health Reform: Essential Concepts and Hidden Opportunities

This webinar was offered on: January 24, 2013

Are you ready to tackle the changes that health reform is bringing? This timely webinar will review a number of immediate strategic responses to healthcare reform that go beyond mere cost-cutting to deliver value-based care. The faculty will discuss how to build a value proposition beyond price and how to identify new physician “superstars.” In addition, attendees will discover the pitfalls of health insurance exchanges and other hidden opportunities of health reform.

The webinar’s content is based on a thorough review of the Affordable Care Act’s rules and regulations. It provides objective assessments of what healthcare providers need to embrace in the near term for a successful response to reform.

Member Price: $149.00
Non-Member Price: $169.00
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Topic(s):
General Management and Administration
Law

Innovative and Successful Transformations to Population Health Management

This webinar was offered on: August 21, 2014

Go beyond population health theories and concepts to explore practical models based on the experiences of many healthcare organizations across the country. This webinar will provide an overview of several early successful models and discuss the lessons learned from organizations that have implemented Medicare Shared Savings Programs and new population health management payment arrangements with commercial health plans. The faculty will also review several approaches to aligning the new payment models with the new care models that are being implemented in many communities, along with the challenges these approaches present. He will also explain the keys to successfully building population health models during these dynamic times.

Member Price: $155.00
Non-Member Price: $175.00
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Topic(s):
Community Health and Involvement

The Journey to Healthier Hospitals: A Leader's Guide

This webinar was offered on: May 16, 2013

In today’s changing healthcare environment, leaders are looking to cut costs while maintaining quality and safety standards. This webinar introduces the Healthier Hospitals Initiative, which is sponsored by 12 leading U.S. health systems representing more than 500 hospitals and $20 billion of purchasing power.

This webinar validates the role of healthcare executives in leading cost containment through environmental sustainability and provides a suite of tools and resources to start the journey. HHI provides a mentor program and webinars to help leaders through their journey. Documented cost savings include hundreds of thousands of dollars per year, with a positive impact on other metrics, such as environmental factors.

Member Price: $149.00
Non-Member Price: $169.00
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Topic(s):
Financial Management
Quality/Patient Safety

Leading Patient Flow: Improving Care Through New Ideas

This webinar was offered on: December 11, 2012

The Emergency Department is the front door to the hospital and in many cases the gateway to healthcare, but for many patients the ED experience is fraught with inefficiencies, waits and delays. Of patients in hospital beds across the United States at this moment, two thirds passed through the ED to get there. Traditional triage in particular creates a bottleneck to smooth patient flow in most departments, however the operations and processes that help expedite the input of patients can be made more efficient.

In this cutting edge webinar, you’ll take a fast paced look at the most innovative strategies being employed and solutions for improving the back end of the ED visit. Based on work done under an AHRQ grant, this program presents the newest models for intake including process changes, space changes and technology changes.

Member Price: $195.00
Non-Member Price: $215.00
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Topic(s):
Customer Satisfaction
Facility Design and Construction
Financial Management
General Management and Administration
Health Systems and Delivery
Medical Staff Relationships
Quality/Patient Safety

Legislative Update: Current Proposals and Changes in CMS Guidelines for Patient and Billing Classifications

This webinar was offered on: May 15, 2014

Hospitals face complicated and continually changing Medicare rules, regulations and guidelines. The Centers for Medicare & Medicaid Services’ 2014 Hospital Inpatient Prospective Payment Systems for Acute Care Hospitals includes new requirements for classifying patients as inpatient vs. outpatient—now known as the two-midnight rule. It also includes new conditions of payment that include written physician certification as well as requirements for admitting physician qualifications, order timing, administrative documentation and clinical documentation.

This webinar will keep you up to date on the application of current healthcare law and CMS rules, regulations and guidance relative to classifying and billing patients. The expert faculty will explain the ruling and provide practical insights relative to implementation successes, challenges and possibilities.

Member Price: $155.00
Non-Member Price: $175.00
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Topic(s):
Financial Management
Health Systems and Delivery
Law
Medical Staff Relationships
Public Policy

Managing Clinical Crises and the Medical Apology Program

This webinar was offered on: May 29, 2014

Establishing a clinical crisis plan in advance of such a crisis can prepare you for the worst. This webinar combines two programs from the 2012 and 2013 Congress on Healthcare Leadership to present a comprehensive clinical crisis management model. Based on case studies of real clinical crises, this webinar will help you develop a framework for managing clinical crises and creating a sense of urgency around them.

The program also reviews sentinel events as defined by The Joint Commission, along with the recommendations and guidelines for reporting. In addition, you will integrate the concept of the medical apology into the clinical crisis response and establish a formal medical apology program.

Member Price: $155.00
Non-Member Price: $175.00
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Topic(s):
Customer Satisfaction
Ethics
Human Resources and Work Force Issues
Health Systems and Delivery
Marketing and Strategic Planning
Public Policy

Nurses on the Front Lines: Your Unexpected Business Partners in the Era of Health Reform

This webinar was offered on: January 15, 2014

In 2010, the Institute of Medicine published “The Future of Nursing: Leading Change, Advancing Health,” which includes recommendations for developing a nursing staff that can help lead advances in the nation’s healthcare system. As healthcare executives redesign healthcare systems to meet the demands of reform, they should ensure that nurses are appropriately positioned and engaged in the work of the enterprise.

As the largest group of professionals involved in the delivery of healthcare, nurses on the front lines significantly impact a healthcare organization’s clinical outcomes and patient experience. This webinar will focus on specific strategies proven to engage professional nurses, preparing them to embrace ownership of and assume leadership in the achievement of the strategic priorities of the organization. You will learn to strategically and effectively respond to reimbursement pressure and the imperative to produce exceptional patient outcomes.

Member Price: $155.00
Non-Member Price: $175.00
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Topic(s):
Customer Satisfaction
Financial Management
General Management and Administration
Governance
Human Resources and Work Force Issues
Law
Leadership
Medical Staff Relationships
Public Policy
Quality/Patient Safety

Plotting a Course for Organizational Excellence

This webinar was offered on: September 26, 2013

This webinar will demonstrate how hospitals and health systems can compete in a marketplace defined by healthcare reform, where patients have more choice. You will learn the methodology to identify ways to evaluate operating expenses and losses and find new ways to generate revenue and cut costs.

Wright L. Lassiter III, chief executive officer at Alameda Health System, will discuss how to negotiate with payors and labor union leaders to work toward the mutual benefit of delivering low-cost, high-quality care. He will also explain how investing in IT and new service lines can immediately produce new revenue drivers.

Member Price: $149.00
Non-Member Price: $169.00
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Topic(s):
Customer Satisfaction
Financial Management
Law
Technology/Information Management

The Post Acute Care Continuum: Strategies and Partnerships

This webinar was offered on: December 18, 2013

Post-acute care is one of the fastest growing segments of U.S. healthcare. Every day, 93 million people are discharged from U.S. hospitals, and at least half of these patients require additional post-acute care before they can return home independently. Health reform is likely to transform how health systems manage episodes of care, presenting both a leadership challenge and an opportunity.

This webinar provides an overview of the post-acute care continuum, focusing on physicians’ and health professionals’ role in care management, the regulatory and payment environment, and the administrative challenges that appear when there are gaps in health service delivery. You’ll also see the importance of managing Medicare “days” for patients who will move to post-acute care providers and why silos in care management hinder effective and seamless transition.

Member Price: $149.00
Non-Member Price: $169.00
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Topic(s):
Financial Management
Health Systems and Delivery
Law
Quality/Patient Safety

Reorienting Your Delivery System Toward Primary Care in an Era of Health Reform

This webinar was offered on: April 24, 2013

Learn innovative care delivery models that feature a new, expanded role for primary care providers and understand successful approaches for recruitment in a competitive market.

Participants will learn how to position primary care practices that will expand access to coordinated healthcare, particularly through health promotion/wellness, preventing and managing hospital admissions, and minimizing unnecessary readmissions. The faculty will demonstrate how these new delivery models will help your hospital or health system improve quality, reduce costs and prepare for risk-based payor approaches.

Member Price: $149.00
Non-Member Price: $169.00
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Topic(s):
Community Health and Involvement
General Management and Administration

Resilient Leadership: Remaining Calm Within the Storm

This webinar was offered on: March 18, 2014

Healthcare executives capable of staying resilient in challenging times are in a better position to support staff morale and sustain performance improvement and quality. In this webinar, you will examine practices designed to build a leader’s resilience through maintaining self-awareness, finding alone time, staying mindful and keeping a healthy perspective.

The faculty, Robert J. Wicks, PsyD, and Tina C. Buck, will demonstrate how to weigh the personal and organizational costs of burnout and how to lessen vulnerability. Dr. Wicks, who led a popular Hot Topic session on resiliency at the 2013 Congress on Healthcare Leadership, has published more than 50 books, including Bounce: Living the Resilient Life and Perspective: The Calm Within the Storm. Ms. Buck, group facilitator for the Abused Persons Program in Montgomery County, Maryland, recently spoke at the Kennedy Krieger Fourth Biennial Trauma Conference.

Member Price: $155.00
Non-Member Price: $175.00
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Topic(s):
General Management and Administration
Human Resources and Work Force Issues
Leadership

Use of Lean for Margin Improvement: A CEO's Case Study

This webinar was offered on: March 21, 2013

Understanding Lean/Six Sigma can help you do more with less while improving quality and process in a healthcare environment. This webinar will present a case study of Monadnock Community Hospital - a critical access hospital - and its successful implementation of Lean/Six Sigma principles. Through a sustained effort over several years, MCH has substantially improved its bottom line, while cultivating quality, establishing a culture of accountability and results, and celebrating success.

The webinar will stress the importance of broad managerial participation, executive team buy-in, clearly defined deliverables and investment in leadership development. MCH experienced a cultural transformation through its Lean/Six Sigma process as it learned to remove waste, overcome obstacles and establish process improvements that ensure long-term sustainability.

Member Price: $149.00
Non-Member Price: $169.00
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Topic(s):
General Management and Administration
Health Systems and Delivery
Quality/Patient Safety

Value-Based Purchasing: Creating a Culture of Accountability

This webinar was offered on: August 20, 2013

The reality is that hospitals are publicly posting their performance of key quality measures. For example, it is easy to find the number of patients at your hospital that reported their pain was "always" well controlled, as opposed to "usually," "sometimes" or "never." A hospital can implement proven practices to bring patients’ perceptions of quality up to the highest level on pain control and other key measures. Getting patients to cite that they always experienced high-quality care requires caregivers to consistently employ evidence-based practices. This creates a culture of accountability, where individuals can be relied upon to execute evidence-based best practices as the standard.

This webinar will describe how leading organizations have successfully improved both HCAHPS and process of care measures under Value-Based Purchasing by focusing not only on process improvement, but also on the human behavioral sciences, enthusiasm and commitment to implementing best practices.

Member Price: $149.00
Non-Member Price: $169.00
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Topic(s):
Customer Satisfaction
Financial Management
Quality/Patient Safety

The Way of the ACO: Understanding and Forming a Medicare Shared Savings Program

This webinar was offered on: November 07, 2012

The Medicare Shared Savings Program and its accountable care organizations (ACOs) stand at the forefront of health reform. These new healthcare partnerships are designed to monitor the quality and efficiency of doctors and hospitals, while seeking to create new quality standards for compensation. Though the original version of the shared savings program released last April met with significant industrywide opposition, more recent revisions released last October have served as beacons of hope, sending healthcare providers around the nation racing to create ACOs.

By participating in this webinar, you will gain a solid understanding of ACOs and learn how they will affect your patients, your community and your business. Every leader should understand the basic tenets of ACOs—don’t miss this important program!

Member Price: $149.00
Non-Member Price: $169.00
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Topic(s):
Financial Management
General Management and Administration
Health Systems and Delivery
Law
Public Policy

Women in Healthcare Leadership: A Journey of Inclusion

This webinar was offered on: November 12, 2013

In the U.S. healthcare field, women typically represent 75–85 percent of the workforce, but only 18 percent of the most senior leadership positions, according to the U.S. Department of Labor. Implementing a women’s affinity group not only enhances opportunities for females in the field, but also adds value and contributes to the strategic direction of the organizations in which they are established. An investment in women has been shown to improve operating margins, retention, brand reputation, productivity, growth and many other key factors.

The presenter will demonstrate how they implemented the Women’s Leadership Alliance at Piedmont Healthcare in Atlanta. They’ll also relate how the affinity group contributed value through mentoring and leadership development, community service, the teaching of communication skills, and motivational and networking opportunities for its members.

Member Price: $149.00
Non-Member Price: $169.00
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Topic(s):
Career Development
Diversity
General Management and Administration
Human Resources and Work Force Issues
Leadership