Webinar/Audio CDs
ACHE is now offering you the opportunity to catch up in the convenience of your home or office on any of the webinars and audio conferences ACHE has presented over the last year and share these hot topics conferences with colleagues. Purchase CDs of the audio portion of the conferences, which include audience participation questions and comments, and update your knowledge of a variety of healthcare topics.
Note: ACHE will not grant Category I (ACHE education) or Category II (non-ACHE education) credits to CD buyers.
New-Listen
to audio clips from some of
our most popular webinar/audio conferences
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if the program is what you’re
looking for before you purchase
the CD! You will need a computer
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Available CDs are listed by category below:
The most recent webinar/audio conference is marked with an asterisk (*).
Facility Design and Construction
Growth and Revenue Development/Enhancement Strategies
Hospital Operations/Best Practices
Hospital-Physician Relations
IT Trends and Management (IT)
New Trends
Performance Improvement
Recruitment and Retention/Workforce Shortages
Ambulatory Surgery Centers -- The Basics and Beyond
Development of an ambulatory surgery center should not be approached hastily. A thorough understanding of the critical variables involved is essential. Let webinar presenter Fred W. Ortmann III, deepen your knowledge of key concepts and advancements in ASC development by exploring success/failure ratios, regulatory, reimbursement and facility considerations.
How to Order
Order a copy of this February 18, 2009, webinar for $175 for ACHE affiliates and $195 for nonaffiliates.
The CEO and Philanthropy : A Clear and Present Role
In the current economic climate, you need a clear strategy for achieving success that includes the active leadership and participation of healthcare CEOs. This webinar will outline 10 proven steps for CEOs to help raise more money for their institutions. Participants will gain insight from the successful 25-year partnership between Anne Arundel Health System President and CEO Martin Doordan, FACHE, and Senior Vice President and CDO Lisa Hillman, FAHP, CFRE. Learn what works, what doesn't, and what can actually cause harm.
How to Order
Order a copy of this May 27, 2009, webinar for $175 for ACHE affiliates and $190 for nonaffiliates.
The Business of Pharmacy Through the C-Suite Prism
This program provides an exceptional opportunity for pharmacists and hospital administrators to explore how the pharmacy and the C-suite each view the pharmacy enterprise. In addition, the webinar will explore why proactive communication between the pharmacy and C-suite is essential for financial survival and also examine unique opportunities for innovative solutions and programs that advance organizationwide and departmental initiatives.
How to Order
Order a copy of this October 22, 2008, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
A Strategy for Treating the Uninsured and Reducing Costs
You’re not alone in facing the challenge of caring for the uninsured. Your organization incurs financial losses by providing care, and is also forced to devote heightened attention and resources needed to treat uninsured patients who have neglected to seek care until their condition requires hospitalization. Join Presenter Diana Resnik of Seton Family Hospitals as she shares how they provide care for the uninsured while saving thousands of dollars in inpatient and emergency room care.
How to Order
Order a copy of this September 16, 2009, webinar for $175 for ACHE affiliates and $195 for nonaffiliates.
Critical Questions for Healthcare Financial Management
Webinar version of the popular 2009 Congress presentation! Financial management in these troubling times for healthcare is a challenge, but your hospital board still expects clear answers to financial questions. This webinar with Jamie Cleverley, MHA, will identify questions hospital executives are frequently asked by a hospital board when addressing sound fiscal management.
How to Order
Order a copy of this August 5, 2009, webinar for $175 for ACHE affiliates and $195 for nonaffiliates.
Ramping Up Community Benefit: What You Need to Know to Comply with New and Future IRS Regulations
The new 990 Schedule H form required of nonprofit hospitals by the IRS has senior leaders worried about protecting their tax-exempt status and their community activities. Bad debt and charity care clearly “count,” so hospitals heavy in these areas may be certain of maintaining their tax-exempt status—at least for now. But does that mean they can cease any other community-oriented activities? Conversely, organizations that have been focused on community building find that new attention to these areas requires more explicit quantification. The larger question looms for the future: once the IRS can compare consistent data across hospitals, will the benchmarks change?
How to Order
Order a copy of this August 27, 2008, webinar for $175 for ACHE affiliates and $195 for nonaffiliates.
Teaming Up to Save Energy: How to Establish a Culture of Energy Conservation and Cost Savings
This webinar will provide a framework for developing a successful energy management program at your organization. Acquire practical tools to implement a cost savings plan including evaluation and benchmarking tools provided by ENERGY STAR. You will get ideas for communicating your energy and cost savings within the organization and community. New York Presbyterian Hospital serves as a case study with details of their successful sustainability and energy program and its integration into their organizational culture.
How to Order
Order a copy of this April 30, 2009, webinar for $175 for ACHE affiliates and $195 for nonaffiliates.
Using a Marketing Audit to Refocus Your Resources and Revitalize Your Initiatives
Ideally, marketing initiatives align with the organizational priorities of the company. Statistics show that most hospital marketing tool kits over emphasize the use of mass media advertising as their primary marketing strategy even though prospective patients also utilize other resources when seeking health information. This Web conference will review healthcare trends and their marketing impact, look at how organizations determine priorities, review the steps for a marketing audit and discuss leading marketing strategies and marketing return on investment.
How to Order
Order a copy of this March 26, 2008, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Survival Strategies for the Emergency Department
Emergency department (ED) staff members perform incredible work under very difficult circumstances yet seldom are appreciated for their efforts. This is evident by lower than desired “likely to return,” “likely to recommend” and “overall satisfaction” scores in the ED as measured by the patient satisfaction measurement tool. As a result, many customer service experts promote pneumonics that assist the healthcare provider and enhance the patient care experience. Unfortunately, these methods are often debunked by emergency department staff under the premise that the ER is “different and unique”—too fast paced, too high pressured and too chaotic to fit into the standard plan used by other hospital departments. Therefore, administrative staff responsible for the ED, who are eager to push patient satisfaction scores to the top quartile or even top 10 percent, should acknowledge the special challenges of the ED and promote specific strategies to overcome each one.
How to Order
Order a copy of this June 11, 2008, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Achieving a 30-Minute ER Guarantee – It’s Not Just About the ER!
Nationally, emergency departments (EDs) have seen increasing emergency room (ER) volumes, delays in ER waiting rooms and increasing ER length of stay issues. Carondelet Health, a two hospital system in Kansas City, Missouri, will share how it implemented ED and hospital-wide process changes to improve the patient’s experience while increasing ED volumes and reducing overall length of stay in the department.
How to Order
Order a copy of this January 9, 2008, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Leadership and Organizational Culture and Their Role in Patient Safety
As a senior or executive manager help your institution instill a culture of safety. This program reveals VHA’s extensive research on the relationship between leadership and organizational culture in healthcare. It also highlights specific interventions that you can make to improve safety initiatives in your organization.
How to Order
Order a copy of this December 10, 2008 audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Options for ED Call: When Stipends Are Not Sustainable
Stop the contentious relation between your administration and medical staff often caused by ED on-call issues. This informative webinar can help you find fair and sustainable solutions, walk you through the steps needed to implement effective strategies, and provide real case studies of the solutions that hospitals have successfully used.
How to Order
Order a copy of this December 17, 2008 audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Patient Centered Healthcare
The Institute of Medicine’s inclusion of “patient-centeredness” as one of the six elements of quality patient care has brought unprecedented attention to this concept as various constituencies have attempted to define, practice and measure it. Planetree, a nonprofit organization founded by a dissatisfied patient 30 years ago, has worked with hundreds of healthcare organizations to successfully operationalize whole person care in clinical settings with impressive impact on patient and staff satisfaction. This session will present a brief history and description of the Planetree model of care, how it is used by hospitals around the country and how it has been formalized in the Patient-Centered Hospital Designation program.
How to Order
Order a copy of this July 9, 2008, webinar for $175 for ACHE affiliates and $195 for nonaffiliates.
The Fundamentals of Health Data Exchange
By sharing health information in data exchanges, providers can reduce errors, streamline work flows, reduce costs and improve patient care. Successful health data exchanges require a reliable business model, stakeholder buy-in (e.g., physicians, board members) and technical strategies that support secure environments. Mark Frisse, MD, director of regional informatics programs at the Vanderbilt Center for Better Health and Accenture Professor of Biomedical Informatics, will discuss the fundamentals of health data exchange and explore why healthcare providers must collaborate to provide better care for their patients.
How to Order
Order a copy of this February 27, 2008, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Unions in Healthcare: How to Preserve and Defend Your Organization in the Face of Organizing Activities
New labor organizing rules and regulations are on the horizon, and today’s healthcare executive faces a myriad of issues. This Webinar will show healthcare executives how to meet their missions in an ever changing environment. This session will explore the real possibility of new labor laws and regulations governing union organizing, including the Employee Free Choice Act and the RESPECT Act.
How to Order
Order a copy of this February 11, 2009, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Is Your Hospital Safe? Managing Disruptive Behavior to Create and Sustain a Culture of Safety, Quality and Organizational Excellence
Beginning in 2009, the Joint Commission will expect healthcare organizations to formulate policies, deliver training and address disruptive behavior at work. Are you prepared to implement a process to prevent and manage disruptive behavior? In this webinar given by Marty Martin, PsyD, you will be shown how to formulate a systematic process within your hospital's existing safety/quality program to create and sustain a work climate that is psychologically safe, physically safe and focused on performance.
How to Order
Order a copy of this October 29, 2008, webinar for $175 for ACHE affiliates and $195 for nonaffiliates.
Physician Executive Leadership
Few in any healthcare-related organization today question the need for exceptional physician executive leadership in key positions. Three key challenges are to identify physicians with high potential for executive leadership; create or find initial and ongoing training opportunities for them to develop and hone their business skills; and set expectations and accountability for their performance.
How to Order
Order a copy of this April 23, 2008, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Roles, Responsibilities and Requirements for High Performance Geographically Dispersed Teams
Getting your team together for a face-to-face meeting is a challenge, especially when team members are at different hospitals. Make connecting easier by developing high-performance, geographically-dispersed teams (GDTs) and using electronic information technology to communicate effectively.
Join William F. Moskal, Ed.D., as he explores opportunities and relationship expectations that evolve from creating GDTs.
How to Order
Order a copy of this June 24, 2009, webinar for $175 for ACHE affiliates and $195 for nonaffiliates.
Leveraging Analytics and Supply Chain Management to Enhance Your Hospital’s Fiscal Health
The need for analytical data in healthcare has grown substantially over the past few years, but it continues to have optional buy-in for most healthcare organizations. Analytics as a discipline cannot be owned or siloed into any one area—healthcare organizations must develop the processes to disseminate analytical data so it can be used efficiently throughout the organization. During this session, the seminar leaders will discuss how supply chain and revenue management are using analytics to align charges with supply costs and increase reimbursement.
How to Order
Order a copy of this April 9, 2008, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Reaping the Benefits of Social Media in Healthcare Management
As “user-generated” medical information continues to appear at alarming rates on Web portals, the issue of social media becomes a serious concern for healthcare managers worldwide. Social media tools and Web portals such as YouTube, Wikipedia and personal blogs are often used by healthcare consumers and health activists as sources for medical information. While there are risks associated with the use of these outlets, healthcare organizations can use social media to augment traditional methods of communication. This Web conference will enable you to gain a better understanding of the social media tools that are available and how hospitals can benefit from the use of Web logs, interactive Web sites and other forms of social media.
How to Order
Order a copy of this February 13, 2008, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Service Line Planning -- An Essential Tool for the Current Environment
This Webinar will provide an introduction to leading-edge approaches to service line analysis and planning using the Northeast Regional Medical Center as a case example to highlight actual experiences and lessons learned from a CEO's perspective. Participants will learn how to analyze the information and data necessary to gain insights and assess current and potential performance.
How to Order
Order a copy of this June 3, 2009, webinar for $175 for ACHE affiliates and $195 for nonaffiliates.
The Employee Free Choice Act and Your Organization’s Mission
New federal legislation under consideration in Congress now will have an effect on your healthcare organization. This webinar will explore the real possibility of new labor laws and regulations governing union organizing, including the Employee Free Choice Act and the outcomes that will influence union behavior in your organization. Learn how healthcare executives can meet their missions in today’s changing environment.
How to Order
Order a copy of this May 21, 2009, webinar for $175 for ACHE affiliates and $195 for nonaffiliates.
Transforming Culture to Deliver Patient-Centered Care
One of the most popular and highly-rated 2009 Congress on Healthcare Leadership seminars is now available in a convenient, online format. Make patient-centered care the focus of your organization’s business and culture with skills from this timely webinar. Presenters Candace O. Jennings, FACHE, and Tom Tull will provide lessons learned through a multi-year process to transform their organization’s traditional approach to a patient-centered approach and establish a partnership with their patients in delivering care.
How to Order
Order a copy of this July 15, 2009, webinar for $175 for ACHE affiliates and $195 for nonaffiliates.
Mobile Care: How Connected Do You Want To Be?
The old definition of the Internet used to be, "every computer in the world talking to every other computer.” The new definition is every computer, cell phone, pager and PDA in the world talking to every other one. Even though some already feel too connected, the information appliances and wireless infrastructure already for maximizing our impact on every work process. An electronic revolution has occurred in the workplace, and organizations need to recognize the informational power these tools can bring to help reach business and patient care goals.
How to Order
Order a copy of this May 14, 2008, webinar for $175 for ACHE affiliates and $195 for nonaffiliates.
Corporate Negligence in Acute-Care Hospitals: Understanding the Continuum of Accountability From Chief Executive Officer to Frontline Managers
There are consequences for all levels of management when ethics and standards made to ensure patient safety are not followed, but where does the accountability lie? Arthur S. Shorr, FACHE, will help you understand the role of every level of management in supporting patient safety and the importance of making this part of your organization’s management process.
How to Order
Order a copy of this September 10, 2008, webinar for $175 for ACHE affiliates and $195 for nonaffiliates.
Making Innovation Practical, Possible and Achievable for Healthcare Leaders
The focus of this seminar is on the importance of innovation and how to make it a core competency within your healthcare organization. This interactive session will demonstrate innovations relating to financial requirements, Lean and Six Sigma, and promoting customer loyalty for participants.
How to Order
Order a copy of this November 12, 2008, webinar for $175 for ACHE affiliates and $195 for nonaffiliates.
Managing Never Events and HACs: Reliable data and Reliable Care
Healthcare executives continually face reduced reimbursement from Medicare when “never events” and Hospital Acquired Conditions (HACs) occur. Join Dr. Evan M. Benjamin, FACP, and Jan Fitzgerald, RN, MS, from Baystate Health as they explore how you can reduce and eliminate “never events” and HACs within your organization. Learn how appropriate documentation, coding and clinical care can result in improved quality measurements and reimbursement.
How to Order
Order a copy of this August 26, 2009, webinar for $175 for ACHE affiliates and $195 for nonaffiliates.
Superior Productivity: Creating a System of Organizational Accountability
This 90-minute seminar introduces the topic of healthcare productivity by outlining where the industry stands in its current approaches to labor management, changing the skill mix and benchmarking. Participants are shown how to chart a simple, effective method for developing superior productivity and how to apply it to their organizations.
How to Order
Order a copy of this August 13, 2008, webinar for $175 for ACHE affiliates and $195 for nonaffiliates.
The PVHS Baldrige Journey: Achieving Performance Excellence
In 2008, Poudre Valley Health System (PVHS) became one of only nine healthcare organizations to win the Malcolm Baldrige National Quality Award. Join presenters Rulon F. Stacey, PhD, FACHE, President and CEO of PVHS, George Hayes, FACHE, President and CEO of Medical Centers of the Rockies, and Kevin Unger, FACHE, President and CEO of Poudre Valley Hospital, as they share lessons learned from their path to achieving this prestigious award.
How to Order
Order a copy of this May 13, 2009, webinar for $175 for ACHE affiliates and $195 for nonaffiliates.
How Nurses Spend Their Time: Effects on Quality, Safety and Retention
Understanding how nurses allocate their time during a typical shift can lead to changes resulting in better patient care and nursing satisfaction. This webinar provides national results from a multi-site study of medical surgical units in 36 hospitals.
How to Order
Order a copy of this March 11, 2009, webinar for $175 for ACHE affiliates and $195 for nonaffiliates.
