This webinar was offered on: September 16, 2009

You’re not alone in facing the challenge of caring for the uninsured. Your organization incurs financial losses by providing care, and is also forced to devote heightened attention and resources needed to treat uninsured patients who have neglected to seek care until their condition requires hospitalization.

Join presenter Diana Resnik of Seton Family Hospitals as she shares how they provide care for the uninsured while saving thousands of dollars in inpatient and emergency room care.

Member Price: $180.00
Non-Member Price: $200.00
Order Now

Topic(s):
Community Health and Involvement
Financial Management
General Management and Administration
Quality/Patient Safety

This webinar was offered on: November 11, 2009

Get the inside track on the challenges and rewards of implementing cross-industry best practices, and glean lessons learned from The Nebraska Medical Center that can help you integrate these practices in your organization.

Member Price: $180.00
Non-Member Price: $200.00
Order Now

Topic(s):
Customer Satisfaction
General Management and Administration
Leadership
Marketing and Strategic Planning
Quality/Patient Safety

This webinar was offered on: February 18, 2009

Development of an ambulatory surgery center should not be approached hastily. A thorough understanding of the critical variables involved is essential. Let webinar presenter Fred W. Ortmann III, deepen your knowledge of key concepts and advancements in ASC development by exploring success/failure ratios, regulatory, reimbursement and facility considerations. The course also will discuss alternatives to ASCs and steps for successful hospital implementation.

Member Price: $180.00
Non-Member Price: $200.00
Order Now

Topic(s):
General Management and Administration
Health Systems and Delivery

This webinar was offered on: February 17, 2010

The healthcare industry needs to look to other industries for new methods to improve patient safety.

In this webinar, you will learn how you can leverage the airline industry’s Safety Management System (SMS) approach to improve safety in your organization. You will also study cases that illustrate the disconnect between patient safety and the medication administration process, and how SMS can increase safety. Participants will also receive a Getting Started Guide on designing safety into all clinical care systems and processes.

Member Price: $0.00
Non-Member Price: $0.00
Order Now

Topic(s):
General Management and Administration
Quality/Patient Safety

This webinar was offered on: October 22, 2008

This program provides an exceptional opportunity for pharmacists and hospital administrators to explore how the pharmacy and the C-suite each view the pharmacy enterprise. In addition, the webinar will explore why proactive communication between the pharmacy and C-suite is essential for financial survival and also examine unique opportunities for innovative solutions and programs that advance organizationwide and departmental initiatives.

Member Price: $175.00
Non-Member Price: $195.00
Order Now

Topic(s):
Financial Management
General Management and Administration

This webinar was offered on: May 27, 2009

In this current economic climate, strengthening strategies and stimulating growth and excellence are key. This session offers a common sense approach on how CEOs can raise more money for their institutions. Learn what works, what doesn't, what can actually cause harm, and how to retain the best professional talent. This session is ideally suited for the CEO and the CDO or the senior person responsible for the development function.

Member Price: $180.00
Non-Member Price: $200.00
Order Now

Topic(s):
Financial Management

This webinar was offered on: September 10, 2008

There are consequences for all levels of management when ethics and standards made to ensure patient safety are not followed, but where does the accountability lie? Arthur S. Shorr, FACHE, will help you understand the role of every level of management in supporting patient safety and the importance of making this part of your organization’s management process.

Member Price: $175.00
Non-Member Price: $195.00
Order Now

Topic(s):
Ethics
General Management and Administration
Governance
Human Resources and Work Force Issues
Quality/Patient Safety

This webinar was offered on: June 25, 2008

A performance management office when supported by senior leadership can be a valuable asset in the successful measurement and management of organizational performance. Seminar leaders, Mary E. Tedaldi, senior director of performance, and Nancy Vanasek, implementation manager, will share how NYU medical center created a performance management office to transform their culture around performance improvement, project management, accountability, and results.

Member Price: $175.00
Non-Member Price: $195.00
Order Now

Topic(s):
Customer Satisfaction
General Management and Administration
Human Resources and Work Force Issues
Quality/Patient Safety

This webinar was offered on: August 05, 2009

Webinar version of the popular 2009 Congress presentation!

Financial management in these troubling times for healthcare is a challenge, but your hospital board still expects clear answers to financial questions. This webinar will identify questions hospital executives are frequently asked by a hospital board when addressing sound fiscal management.

Member Price: $180.00
Non-Member Price: $200.00
Order Now

Topic(s):
Financial Management

This webinar was offered on: February 24, 2010

If you aren’t already planning an EHR strategy, you could miss out on hundreds of thousands of federal dollars.

The American Recovery and Reinvestment Act (ARRA), signed on Feb. 17, 2009, allocated billions of dollars for Healthcare Information Technology (HIT). But to be eligible for these incentives in 2011, healthcare organizations must implement Electronic Healthcare Record (EHR) technology within an aggressive timeline.

Learn how to develop the right EHR strategy directly from the organization that will be certifying organizations as eligible for federal funds. Join Mark Leavitt, Chair, Certification Commission for Health Information Technology, as he takes you through best practices. Russell Branzell, CIO/Vice President-Information Services, Poudre Valley Health System, will also share how he adapted a strategy in his organization that’s primed for certification.

Member Price: $185.00
Non-Member Price: $205.00
Order Now

Topic(s):
Technology/Information Management

This webinar was offered on: May 21, 2009

Unions in your organization may behave differently if new federal legislation under consideration in Congress is passed. This webinar will explore the proposed labor laws to govern union organizing, and the possible outcomes for healthcare organizations.

Member Price: $180.00
Non-Member Price: $200.00
Order Now

Topic(s):
General Management and Administration
Human Resources and Work Force Issues
Law
Medical Staff Relationships

This webinar was offered on: June 24, 2009

Getting your team together for a face-to-face meeting is a challenge, especially when team members are at different hospitals. Make connecting easier by developing high-performance, geographically-dispersed teams (GDTs) and using electronic information technology to communicate effectively.

Join William F. Moskal, Ed.D., as he explores opportunities and relationship expectations that evolve from creating GDTs.

Member Price: $180.00
Non-Member Price: $200.00
Order Now

Topic(s):
General Management and Administration
Human Resources and Work Force Issues

This webinar was offered on: March 11, 2009

Understanding how nurses allocate their time during a typical shift can lead to changes resulting in better patient care and nursing satisfaction. This webinar provides national results from a multi-site study of medical surgical units in 36 hospitals. The study’s objective was to identify specific environmental variables that could be altered to positively impact direct care activity and ultimately, patient safety within the acute-care nursing unit. The study provides detailed information about time spent by nurses in specific activity categories, movement throughout the nursing unit during a typical shift and the physical impact of nursing workload and stress.

Member Price: $180.00
Non-Member Price: $200.00
Order Now

Topic(s):
Human Resources and Work Force Issues
Quality/Patient Safety

This webinar was offered on: October 29, 2008

Beginning in 2009, the Joint Commission will expect healthcare organizations to formulate policies, deliver training and address disruptive behavior at work. Are you prepared to implement a process to prevent and manage disruptive behavior? In this webinar given by Marty Martin, PsyD, you will be shown how to formulate a systematic process within your hospital's existing safety/quality program to create and sustain a work climate that is psychologically safe, physically safe and focused on performance.

Member Price: $175.00
Non-Member Price: $195.00
Order Now

Topic(s):
Customer Satisfaction
General Management and Administration
Governance
Human Resources and Work Force Issues
Medical Staff Relationships
Quality/Patient Safety

This webinar was offered on: December 10, 2008

Senior and executive managers can help make their hospitals safer when they instill a culture of safety in their organizations, and this webinar presents sound evidence. Led by Ken Smithson, MD of VHA Inc., this session reveals VHA’s extensive research on the relationship between leadership and organizational culture in healthcare, and highlights specific interventions that you can make to improve safety initiatives in your organization.

Member Price: $175.00
Non-Member Price: $195.00
Order Now

Topic(s):
General Management and Administration
Leadership
Quality/Patient Safety

This webinar was offered on: April 09, 2008

The need for analytical data in healthcare has grown substantially over the past few years, but it continues to have optional buy-in for most healthcare organizations. Analytics as a discipline cannot be owned or siloed into any one area—healthcare organizations must develop the processes to disseminate analytical data so it can be used efficiently throughout the organization. During this session, the seminar leaders will discuss how supply chain and revenue management are using analytics to align charges with supply costs and increase reimbursement.

Member Price: $175.00
Non-Member Price: $195.00
Order Now

Topic(s):
Financial Management
Health Systems and Delivery
Technology/Information Management

This webinar was offered on: August 26, 2009

Healthcare executives continually face reduced reimbursement from Medicare when “never events” and Hospital Acquired Conditions (HACs) occur. Join Dr. Evan M. Benjamin, FACP, and Jan Fitzgerald, RN, MS, from Baystate Health as they explore how you can reduce and eliminate “never events” and HACs within your organization. Learn how appropriate documentation, coding and clinical care can result in improved quality measurements and reimbursement.

Member Price: $180.00
Non-Member Price: $200.00
Order Now

Topic(s):
General Management and Administration
Quality/Patient Safety

This webinar was offered on: May 14, 2008

The old definition of the Internet used to be, "every computer in the world talking to every other computer.” The new definition is every computer, cell phone, pager and PDA in the world talking to every other one. Even though some already feel too connected, the information appliances and wireless infrastructure already for maximizing our impact on every work process. An electronic revolution has occurred in the workplace, and organizations need to recognize the informational power these tools can bring to help reach business and patient care goals.

Member Price: $175.00
Non-Member Price: $195.00
Order Now

Topic(s):
Health Systems and Delivery
Quality/Patient Safety
Technology/Information Management

This webinar was offered on: December 17, 2008

If your hospital’s ED on-call issues create contentious relations between your administration and medical staff, this webinar can help you find a fair and sustainable solution. Join Martin Buser, FACHE, Roger Heroux, PhD, and Deborah Sugiyama as they explore several options, show the steps needed to implement effective strategies, and provide real case studies of the solutions that hospitals have used successfully.

Member Price: $175.00
Non-Member Price: $195.00
Order Now

Topic(s):
General Management and Administration
Medical Staff Relationships

This webinar was offered on: July 09, 2008

One of the most popular and highly-rated 2009 Congress on Healthcare Leadership seminars is now available in a convenient, online format. Make patient-centered care the focus of your organization’s business and culture with skills from this timely webinar. Presenters Candace O. Jennings, FACHE, and Tom Tull will provide lessons learned through a multi-year process to transform their organization’s traditional approach to a patient-centered approach and establish a partnership with their patients in delivering care.

Member Price: $175.00
Non-Member Price: $195.00
Order Now

Topic(s):
Customer Satisfaction
General Management and Administration
Health Systems and Delivery
Quality/Patient Safety

This webinar was offered on: April 23, 2008

Few in any healthcare-related organization today question the need for exceptional physician executive leadership in key positions. Three key challenges are to identify physicians with high potential for executive leadership; create or find initial and ongoing training opportunities for them to develop and hone their business skills; and set expectations and accountability for their performance.

Member Price: $175.00
Non-Member Price: $195.00
Order Now

Topic(s):
Career Development
General Management and Administration
Human Resources and Work Force Issues
Leadership
Medical Staff Relationships

This webinar was offered on: May 13, 2009

Poudre Valley Health System (PVHS) is one of nine healthcare organizations in the United States to ever win the Malcolm Baldrige National Quality Award.

ACHE will present a webinar to illustrate Poudre Valley Health System’s journey to achieving performance excellence. PVHS leaders will share lessons learned and the framework used to align the organization’s culture with performance goals in quality, patient and employee satisfaction and leadership effectiveness.

Member Price: $180.00
Non-Member Price: $200.00
Order Now

Topic(s):
General Management and Administration
Quality/Patient Safety

This webinar was offered on: August 27, 2008

The new 990 Schedule H form required of nonprofit hospitals by the IRS has senior leaders worried about protecting their tax-exempt status and their community activities. Bad debt and charity care clearly “count,” so hospitals heavy in these areas may be certain of maintaining their tax-exempt status—at least for now. But does that mean they can cease any other community-oriented activities? Conversely, organizations that have been focused on community building find that new attention to these areas requires more explicit quantification. The larger question looms for the future: once the IRS can compare consistent data across hospitals, will the benchmarks change?

Member Price: $175.00
Non-Member Price: $195.00
Order Now

Topic(s):
Community Health and Involvement
Financial Management
Public Policy

This webinar was offered on: October 08, 2008

In this Webinar participants will be introduced to the topic of generational differences in the workplace. Learn to distinguish the current generations in the workplace (Millenials, Generation X, Baby Boomers, and Traditionalists) and their general characteristic and apply this understanding of generational differences to the following workplace challenges:
• Job performance & work ethic
• Job satisfaction
• Loyalty to the institution
• Recruitment and retention of workers
• Relationships among workers, team dynamics, etc

Member Price: $175.00
Non-Member Price: $195.00
Order Now

Topic(s):
General Management and Administration
Human Resources and Work Force Issues

This webinar was offered on: June 03, 2009

Faced with the challenges of today’s healthcare market, healthcare organizations must understand their business at a customer, clinical service line and payor level. Service line planning provides an understanding of which service lines and payors contribute the most to the bottom line, which service lines represent potential growth, and which represent a drain on resources.

This Webinar will provide an introduction to leading-edge approaches to service line analysis and planning using the Northeast Regional Medical Center as a case example to highlight actual experiences and lessons learned from a CEO’s perspective. Participants will learn how to analyze the information and data necessary to gain insights and assess current and potential performance. The webinar will also focus on how to use the analysis and leadership framework to craft a service line “map” that defines service line segmentation, strategies and priorities.

Member Price: $180.00
Non-Member Price: $200.00
Order Now

Topic(s):
General Management and Administration
Health Systems and Delivery
Marketing and Strategic Planning

This webinar was offered on: August 13, 2008

This 90-minute seminar introduces the topic of healthcare productivity by outlining where the industry stands in its current approaches to labor management, changing the skill mix and benchmarking. Participants are shown how to chart a simple, effective method for developing superior productivity and how to apply it to their organizations.

Member Price: $175.00
Non-Member Price: $195.00
Order Now

Topic(s):
Career Development
Customer Satisfaction
General Management and Administration
Human Resources and Work Force Issues
Medical Staff Relationships
Quality/Patient Safety

This webinar was offered on: June 11, 2008

Emergency department (ED) staff members perform incredible work under very difficult circumstances yet seldom are appreciated for their efforts. This is evident by lower than desired “likely to return,” “likely to recommend” and “overall satisfaction” scores in the ED as measured by the patient satisfaction measurement tool. As a result, many customer service experts promote pneumonics that assist the healthcare provider and enhance the patient care experience. Unfortunately, these methods are often debunked by emergency department staff under the premise that the ER is “different and unique”—too fast paced, too high pressured and too chaotic to fit into the standard plan used by other hospital departments. Therefore, administrative staff responsible for the ED, who are eager to push patient satisfaction scores to the top quartile or even top 10 percent, should acknowledge the special challenges of the ED and promote specific strategies to overcome each one.

Member Price: $175.00
Non-Member Price: $195.00
Order Now

Topic(s):
Customer Satisfaction
General Management and Administration
Human Resources and Work Force Issues
Medical Staff Relationships
Quality/Patient Safety

This webinar was offered on: October 06, 2009

Please note the date has changed to Tuesday, October 6.

An integrated physician alignment strategy is crucial to your organization’s success. Learn how to provide a seamless continuum of care and improve patient outcomes.

With more than 15 years of experience leading physician alignment strategies at five major healthcare systems, Dr. Bruce Van Cleave will show you how to implement the best strategy for your organization. Learn how his current organization’s integrated physician strategy contributes to its position as the market leader in southeastern Wisconsin for more than a decade.

Member Price: $180.00
Non-Member Price: $200.00
Order Now

Topic(s):
General Management and Administration
Medical Staff Relationships

This webinar was offered on: January 20, 2010

The current healthcare climate is challenging, but think twice before you cancel your leadership development programs to save costs.

In difficult economic times, these programs are often the first to go, but they are anything but expendable. When you reduce support of leadership development, you could be handicapping the problem solving skills of key staff and increasing the vulnerability of your organization as a whole.

Drawing on their recently published books (The Healthcare C-Suite: Leadership Development at the Top, and Exceptional Leadership: 16 Critical Competencies for Healthcare Executives), presenters Carson Dye and Andrew Garman will provide you with tools you need to maintain an internal leadership development program and to show the actual return on investment of these programs.

Member Price: $0.00
Non-Member Price: $0.00
Order Now

Topic(s):
Career Development
General Management and Administration
Leadership

This webinar was offered on: December 16, 2009

If your organization has a high rehospitalization rate, you might be losing potential patients to other hospitals. In July 2009, the Centers for Medicare and Medicaid Services (CMS) started tracking rehospitalization rates for hospitals across the country and posting this information on its Hospital Compare Web site. As this data becomes increasingly available, the pressure on you to reduce these rates will intensify.

This webinar will explore how you can increase the quality of care in your organization and subsequently reduce rehospitalization rates. Evaluate how other healthcare organizations have reduced rehospitalizations by as much as 85%, and review possible strategies.

Member Price: $180.00
Non-Member Price: $200.00
Order Now

Topic(s):
Quality/Patient Safety

This webinar was offered on: April 30, 2009

This webinar will provide background and a framework for developing a successful energy management program at your organization. Acquire practical tools to implement a cost savings plan including evaluation and benchmarking tools provided by ENERGY STAR. Learn the importance of institutionalizing energy management through leadership, dedicated staff and incentives. Get tips for communicating your energy and cost savings internally within the organization and outside to the community. You will hear how New York Presbyterian Hospital succeeded in developing a sustainability and energy program and made it part of their organizational culture.

Member Price: $180.00
Non-Member Price: $200.00
Order Now

Topic(s):
Financial Management
General Management and Administration
Marketing and Strategic Planning
Public Policy

This webinar was offered on: July 15, 2009

One of the most popular and highly-rated 2009 Congress on Healthcare Leadership seminars is now available in a convenient, online format.

Make patient-centered care the focus of your organization’s business and culture with skills from this timely webinar. Presenters Candace O. Jennings, FACHE, and Tom Tull will provide lessons learned through a multi-year process to transform their organization’s traditional approach to a patient-centered approach and establish a partnership with their patients in delivering care.

Member Price: $180.00
Non-Member Price: $200.00
Order Now

Topic(s):
Customer Satisfaction
General Management and Administration

This webinar was offered on: February 11, 2009

New labor organizing rules and regulations are on the horizon, and today’s healthcare executive faces a myriad of issues. This Webinar will show healthcare executives how to meet their missions in an ever changing environment. This session will explore the real possibility of new labor laws and regulations governing union organizing, including the Employee Free Choice Act and the RESPECT Act.

Member Price: $180.00
Non-Member Price: $200.00
Order Now

Topic(s):
Human Resources and Work Force Issues

This webinar was offered on: March 26, 2008

Ideally, marketing initiatives align with the organizational priorities of the company. Statistics show that most hospital marketing tool kits over emphasize the use of mass media advertising as their primary marketing strategy even though prospective patients also utilize other resources when seeking health information. This Web conference will review healthcare trends and their marketing impact, look at how organizations determine priorities, review the steps for a marketing audit and discuss leading marketing strategies and marketing return on investment.

Member Price: $175.00
Non-Member Price: $195.00
Order Now

Topic(s):
Financial Management
Marketing and Strategic Planning

This webinar was offered on: October 28, 2009

With changing capital markets and expense increases outpacing reimbursement, among other obstacles, consolidation is a reality in this current climate; but with consolidation comes unavoidable challenges. This session will highlight the key forces involved, and forecast possible outcomes in the next five years.

Member Price: $0.00
Non-Member Price: $0.00
Order Now

Topic(s):
Financial Management
General Management and Administration
Marketing and Strategic Planning