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  ACHE Educational Programs

Webinar/Audio CDs

Missed one of our live webinars? No problem! Catch up in the convenience of your home or office with a CD or online recording of any of the webinars ACHE has presented over the last two years. CDs include the audio presentation, audience participation questions and comments. The live recording can be viewed on any computer for 30 days after purchase. Handouts are included as PDF files with all formats.

Update your knowledge of a variety of healthcare topics and share the CD with colleagues.

Note: ACHE will not grant continuing education credits to CD buyers.


Webinars are listed alphabetically by title

A Model for Diversity Leadership
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This webinar was offered on: November 17, 2010

Diversity is critical to your hospital’s success.

Discover the steps to mitigate our hidden biases and improve both workplace effectiveness and patient care delivery. Using Rush University Medical Center as a case study, presenters Kerry Watson and J. Robert Clapp, FACHE, will show how diversity best practices can increase market share by gaining patients and encouraging high-performance, cost-efficient and effective care.

Member Price: $185.00
Non-Member Price: $205.00
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Topic(s):
Diversity

A Practical Approach To Genuine Care Collaboration
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This webinar was offered on: November 11, 2010

Are your care providers speaking the same language?

More often, patients are coming to hospitals with multiple complex conditions, and require care from a team of providers working across multiple disciplines—and multiple technology systems.

Recent technological innovations in healthcare are facilitating this and improving the way we deliver care to our patients every day. Many of them, like EHRs, have been mandated by the government.

Get all technologies and providers in your organization on the same page, operating off of one primary clinical dashboard that integrates your systems. Join presenter Joel Diamond, Chief Medical Officer of dbMotion Inc., as he uses the University of Pittsburgh Medical Center (UPMC) as a case study for how you can improve operations, and ultimately patient outcomes, at your organization.

Member Price: $185.00
Non-Member Price: $205.00
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Topic(s):
Health Systems and Delivery
Quality/Patient Safety
Technology/Information Management

ACOs: The Benefits and Challenges
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This webinar was offered on: December 07, 2010

The landscape of the past 20 years is littered with the fragments of failed attempts at integration among healthcare providers. But healthcare reform legislation requires new levels of integration.

The Accountable Care Organization (ACO) concept has been supported enthusiastically by many healthcare experts who believe it will improve quality of care and reduce operating costs. But successful organizations should answer some important questions before proceeding too quickly:

• Will potential cost savings offset the expense of implementation? • Can this be initiated without an interoperable EMR? • What cultural challenges will arise?

In this webinar, you will learn the differences in ACOs and their impact on your organization. Join Don Seymour, president, Don Seymour & Associates, as he shares more than 25 years experience as a consultant on board and medical staff issues to help you identify how ACOs affect you.

Member Price: $185.00
Non-Member Price: $205.00
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Topic(s):
Financial Management
General Management and Administration
Quality/Patient Safety

Adopting Cross-Industry Best Practices for Measurable Results
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This webinar was offered on: October 12, 2011

Increasing pressures, challenges and rapid change in healthcare necessitate seamless and innovative collaboration models to achieve successful results with measurable outcomes. Incorporating cross-industry best practices organization-wide is crucial for the success of an organization and its departments.

Gain lessons learned and best-practice outcomes from The Nebraska Medical Center on successful collaboration and integration, movement to accountable care processes, supply chain optimization, resource utilization, waste reduction, Six Sigma/DMAIC, crew resource management and referral growth.

Member Price: $0.00
Non-Member Price: $0.00
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Topic(s):
Financial Management
General Management and Administration
Health Systems and Delivery
Quality/Patient Safety

Anticipating Future Demand to Capture Market Share
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This webinar was offered on: June 22, 2010

With impending policy and payment changes for healthcare, setting priorities and making well-informed decisions to ensure growth in your organization is critical. Pay-for-performance initiatives and a shift toward bundled payment are just two efforts that require a fresh approach to strategic planning.

Many organizations currently rely on payment-based forecasting as the foundation for their strategic plans, but these models will not stand up to the changing payment landscape. In this webinar, Presenter Stephen Jenkins will pull from more than 20 years of experience in the healthcare field to show how your organization can use disease-based forecasting and a growth index methodology to create a forward-thinking strategic plan.

Member Price: $185.00
Non-Member Price: $205.00
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Topic(s):
Marketing and Strategic Planning
Financial Management
Technology/Information Management

Best Practices in Patient Safety From Commercial Aviation
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This webinar was offered on: February 17, 2010

The healthcare industry needs to look to other industries for new methods to improve patient safety.

In this webinar, you will learn how you can leverage the airline industry’s Safety Management System (SMS) approach to improve safety in your organization. You will also study cases that illustrate the disconnect between patient safety and the medication administration process, and how SMS can increase safety. Participants will also receive a Getting Started Guide on designing safety into all clinical care systems and processes.

Member Price: $185.00
Non-Member Price: $205.00
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Topic(s):
General Management and Administration
Quality/Patient Safety

Building a Quality Infrastructure in Oncology
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This webinar was offered on: January 26, 2011

Developing a quality oncology program is an ongoing challenge, specifically in multi-specialty hospitals. Learn best practices from a healthcare organization whose oncology program is now ranked 10th in the nation by U.S. News and World Report.

Stanford Hospital and Clinic has developed infrastructure and metrics and raised the level of physician engagement by developing projects in conjunction with the medical staff. This webinar will explore Stanford's journey to develop a world-class oncology program, and how you can employ the same strategies at your organization.

Member Price: $190.00
Non-Member Price: $210.00
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Topic(s):
Customer Satisfaction
Health Systems and Delivery
Quality/Patient Safety

The Burden of Call: An Objective Approach to Determination and Financial Payment
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This webinar was offered on: October 27, 2010

Highly-rated Congress session now offered as a webinar!

Do you hate paying for call? Are you paying too much for it? Are your physicians asking: “What about call pay?” Is it becoming more difficult to fill the ED call roster?

Join in a frank discussion of problematic call coverage in the emergency department. Gain strategies for determining compensation for call coverage based on objective criteria, how to engage and collaborate with physicians and negotiate objectively. Learn about fair market value, safe harbor regulations and future alternatives to call payment.

Member Price: $185.00
Non-Member Price: $205.00
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Topic(s):
General Management and Administration
Human Resources and Work Force Issues
Medical Staff Relationships

Collaborative Resource Management: How Nursing and Finance Can Drive Savings and Quality Improvements Through Analytics
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This webinar was offered on: August 18, 2010

Placing the right staff in the right place at the right time, and at the right cost, is pivotal.

Nursing, IT and Finance must collaborate on process improvement and labor efficiency strategies to ensure that costs are contained. It’s your responsibility to give them the skills and tools necessary to act.

Member Price: $185.00
Non-Member Price: $205.00
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Topic(s):
General Management and Administration
Quality/Patient Safety

The Difference a High-Performing Hospitalist Program Can Make
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This webinar was offered on: May 24, 2011

As healthcare organizations strive for cost containment and improved quality measures, particularly in regards to healthcare reform, hospitalist programs are quickly seeing successful returns. This webinar will explore the creation and funding of hospitalist programs, successful initiatives and the value generation that your organization can realize through hospital medicine with strategic tools that your organization can employ in order to generate significant outcomes.

Member Price: $190.00
Non-Member Price: $210.00
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Topic(s):
General Management and Administration
Medical Staff Relationships

Electronic Healthcare Records and the American Recovery and Reinvestment Act
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This webinar was offered on: February 24, 2010

If you aren’t already planning an EHR strategy, you could miss out on hundreds of thousands of federal dollars.

The American Recovery and Reinvestment Act (ARRA), signed on Feb. 17, 2009, allocated billions of dollars for Healthcare Information Technology (HIT). But to be eligible for these incentives in 2011, healthcare organizations must implement Electronic Healthcare Record (EHR) technology within an aggressive timeline.

Learn how to develop the right EHR strategy directly from the organization that will be certifying organizations as eligible for federal funds. Join Mark Leavitt, Chair, Certification Commission for Health Information Technology, as he takes you through best practices. Russell Branzell, CIO/Vice President-Information Services, Poudre Valley Health System, will also share how he adapted a strategy in his organization that’s primed for certification.

Member Price: $185.00
Non-Member Price: $205.00
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Topic(s):
Technology/Information Management

Empowering Innovation: The Healthcare Executive's Role
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This webinar was offered on: April 20, 2011

To solve the challenges facing the healthcare leadership today, we must radically re-imagine, reinvent, and redesign every aspect of healthcare. You must also be prepared for the effects, good and bad, of healthcare reform.

This webinar will outline the proven best practices for implementing an “Innovation Revolution” in your organization, including making innovation a core competency and developing a more innovative culture from some of America’s most innovative leaders.

Member Price: $190.00
Non-Member Price: $210.00
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Topic(s):
General Management and Administration

Empowering Middle Managers to Improve Patient Safety
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This webinar was offered on: August 23, 2011

Middle managers are a key element to successful change in your organization. Have we forgotten them in our improvement work?

They serve as the link between your organization’s goals and those at the front line. They must translate strategic-level goals into actionable improvement at the department or unit level, engage staff in safety and quality improvement efforts, help determine which care processes need to be improved and how, and establish processes for spreading and sustaining improvement over time.

But many managers are not prepared to lead improvement projects.

During this webinar, you will learn how to engage middle managers, understand their needs and identify ways to build improvement skills.

Member Price: $190.00
Non-Member Price: $210.00
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Topic(s):
Quality/Patient Safety

EMRs: Finally Realizing the Promise
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This webinar was offered on: December 20, 2011

As healthcare organizations move to a sophisticated Electronic Medical Record (EMR) system, obstacles and incentives continue to dominate the discussion. Healthcare executives are aware of the numerous challenges associated with EMR implementation, but how to achieve those requirements and goals has become increasingly formidable.

In this webinar, join Catherine J. Bruno and Erik Steele, leaders in the Electronic Medical Record journey, who will address key success factors for EMR migration, transformation and integration to hardwire patient safety and quality outcomes. Aligning with the American Recovery and Reinvestment Act (ARRA) and CMS requirements, including meaningful use and certification, successful EMR implementation is critical to a healthcare organization’s future.

Member Price: $0.00
Non-Member Price: $0.00
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Topic(s):
Quality/Patient Safety
Technology/Information Management

Exceeding Customer Expectations in Healthcare
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This webinar was offered on: September 29, 2010

Heavy shoulders come hand-in-hand with big hearts when it comes to delivering healthcare. Life and death, sickness and health are unavoidable and ever-present pressures, requiring a dedication that is both taxing and liberating for the caregivers. Sometimes, they can become numb.

But while a given procedure may be routine to the professional, for the patient, there is fear and anxiety attached to every healthcare issue. Did the provider treat the patient with importance? Did the patient “believe it”? In this webinar, you’ll learn specific strategies for providing authentic customer service.

Member Price: $185.00
Non-Member Price: $205.00
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Topic(s):
Customer Satisfaction

Fueling the Pipeline: Diversity in Health Professions as a Key Strategy
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This webinar was offered on: June 07, 2011

Diversity in health professions is critical to reflect the changing face of the population. As demographics shift, the availability of racially and ethnically diverse healthcare professionals is paramount to improving health outcomes, patient satisfaction and overall quality of care. Proactive efforts in this area will also help close the gap in health disparities.

This webinar will outline current population forecasts, key considerations and best practices in how you can serve as a community partner to educate, recruit and retain minority health professionals.

Member Price: $190.00
Non-Member Price: $210.00
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Topic(s):
Diversity

Healthcare Mergers: Practical Approaches for Successful Integration
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This webinar was offered on: December 14, 2010

Merger and acquisition activity across the country is generating a new round of challenges and opportunities for providers.

Changing capital markets, expense increases outpacing reimbursement, physician practice dynamics, and workforce shortages are just a few of the forces bearing down on financially fragile providers.

How can you best navigate these inevitable challenges?

This webinar will delve into the disciplines involved in merger and consolidation planning, including cultural alignment, organizational restructuring and design, board and leadership effectiveness, medical staff impacts, clinical and quality considerations, and financial challenges.

Member Price: $185.00
Non-Member Price: $205.00
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Topic(s):
General Management and Administration

Healthcare Reform: The Managerial and Financial Impact Now
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This webinar was offered on: June 10, 2010

One of the most popular 2010 Congress on Healthcare Leadership seminars is now available in a convenient webinar format.

Health reform has emerged from the US Congress, and not since Medicare have there been such broad and sweeping changes. Amidst all the talk about public options, provider reimbursement levels, coverage levels and insurance reform, there has been little discussion around the organizational and managerial implications of health reform. This session addresses this key question.

Member Price: $185.00
Non-Member Price: $205.00
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Topic(s):
General Management and Administration
Law

HITECH and HIPAA: New Rules for Security Compliance
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This webinar was offered on: August 31, 2010

Are you aware of your obligations under the new HITECH act in regards to HIPAA? If your organization is not in compliance, you’ll not only face penalties from the U.S. Department of Health and Human Services. Your violations will be posted publicly.

The Health Information Technology for Economic and Clinical Health (HITECH) Act has been called a "game changer" because it significantly strengthens many aspects of the HIPAA Security Rule (and Privacy Rule), including the penalties for violations. This webinar will help you understand the major changes brought about by the new regulations and how you can improve your compliance programs and data protection.

Member Price: $185.00
Non-Member Price: $205.00
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Topic(s):
Technology/Information Management
Customer Satisfaction

How Healthcare Reform is Changing the Physician Practice Model
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This webinar was offered on: November 05, 2010

Consider these statistics:

32 million people will be joining the ranks of the insured as a result of healthcare reform.
75 million baby boomers will begin accessing Medicare in 2011.
50 million people will join the population over the next 20 years.

Who’s going to care for them all? Are you confident that your facility can meet demand?

In the coming months and years, you will not only be faced with physician shortages, but also a changing practitioner model.

Join Kurt Mosley, vice president of strategic alliances for the physician search and consulting firm Merritt Hawkins, as he shares more than 18 years of healthcare staffing and consulting experience to help you identify how the physician landscape is changing and how you can be prepared.

Member Price: $185.00
Non-Member Price: $205.00
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Topic(s):
General Management and Administration
Human Resources and Work Force Issues
Medical Staff Relationships

How To Manage a Delayed Hospital Construction Project
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This webinar was offered on: April 14, 2010

Many design and construction projects are on hold due to the changing capital markets, but many of these projects are crucial to maintaining a competitive advantage. How can you effectively manage and restart a project after a lengthy delay?

Examine how the healthcare executives and the design team at Washington County Hospital moved forward with great success after several years of delay, and how you can use their tested strategies to move projects forward in your own organization.

Member Price: $185.00
Non-Member Price: $205.00
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Topic(s):
Facility Design and Construction
Medical Staff Relationships
Leadership

ICD-10: A Roadmap for Success
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This webinar was offered on: September 15, 2011

The implementation of ICD-10 will be a critical factor to healthcare organizations’ future success. This new system will allow healthcare organizations to realize better accuracy, reduce errors, see greater EHR implementation results, meet and exceed compliance and regulatory standards and ultimately see better reimbursements.

The required transition will take time and by Jan. 1, 2012, providers must have in place new electronic healthcare functions in order to meet the Oct. 1, 2013 deadline for ICD-10 implementation. If new requirements are not met, profound delays and reimbursement difficulties could be seen.

Join Caroline Piselli, RN, FACHE, Global Strategic Planning Manager, 3M Health Information Systems, as she gives you a roadmap for a successful transition from ICD-9 to ICD-10. Gain practical approaches for system conversion and establish timelines and processes for validating information flow between key players.

Member Price: $0.00
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Topic(s):

The Importance of Transformational Leadership in Healthcare
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This webinar was offered on: September 01, 2011

When a healthcare organization expands and incorporates additional facilities with preexisting policies and procedures, a fundamental challenge emerges.

How do you facilitate all parties to work together, using the same systems and adhering to the same standards?

One proven solution is the transformational leadership model.

In this webinar, learn how an organization used the transformational leadership model to integrate more than 11,000 nurses at two dozen locations into a unified unit, with consistent policies and procedures, reporting systems and patient management systems. As a result, the organization was ultimately able to embrace change and provide seamless primary, secondary and tertiary care.

Member Price: $190.00
Non-Member Price: $210.00
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Topic(s):
Leadership

Maximizing the Impact of Your Palliative Care Program on Quality & Cost of Care
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This webinar was offered on: January 25, 2012

As your organization prepares for accountable care and value-based purchasing models, emphasis on your palliative care program is a critical focus to provide optimal continuum of care. Competitive hospitals and healthcare organizations are steadily adopting successful palliative care programs, which can provide increased quality, decreased costs and improved patient satisfaction for patients and families.

During this webinar, you will gain a clear understanding of the opportunities palliative care programs can provide to your department and organization to meet the needs of patients and families. Equip yourself with specific strategies for starting a new program or improving an existing one.

Member Price: $195.00
Non-Member Price: $215.00
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Topic(s):

Navigating the Path to Accountable Care: Understanding Critical Success Factors and Alternatives
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This webinar was offered on: July 19, 2011

On March 31, the Centers for Medicare & Medicaid Services published their long-awaited healthcare reform Accountable Care Organization (ACO) rule from the Patient Protection and Affordable Care Act, which seeks to increase quality and improve patient care through a coordination of a new payment, delivery and shared responsibility model. But now what? What does this or can this mean for your organization, and how can you realistically and strategically position your organization for accountable care? In this webinar, Eric T. Nielsen, M.D., and Jay C. Warden, MBA, MHSA, will take you through what it all means and how you can evaluate your own organization and move your organization toward accountable care.

Member Price: $190.00
Non-Member Price: $210.00
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Topic(s):
General Management and Administration
Financial Management
Law

Practical Strategies For Physician Engagement and Alignment
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This webinar was offered on: April 27, 2011

Today’s rapidly changing healthcare landscape demands that you not only engage but also align with physicians to lead your organization forward.

But how do you do it? And how does your organization determine whether or not your strategies are effective?

In this webinar, James A. Rice, PhD, FACHE, and Todd Sagin, MD, JD, will take you through the entire physician engagement and alignment process, from developing an alignment strategy to measuring its results.

Member Price: $190.00
Non-Member Price: $210.00
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Topic(s):
Medical Staff Relationships

Preparing for the New Regulatory Environment: Is Your Organization Ready?
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This webinar was offered on: October 06, 2011

Is your organization prepared for the new regulatory environment?

The vitality of a healthcare organization often hinges on the appropriate compliance standards that an organization meets or exceeds. The regulation of compliance within any healthcare organization must be a critical focus for all healthcare executives. Successful compliance programs produce greater quality and efficient systems.

Learn best practices from Adam Weinstein, VP of Regulatory Affairs and Corporate Compliance Officer for New York Hospital Queens, Joel Dziengielewski, director at KPMG, and Matthew Babcock, Assistant Medicaid Inspector General for the Office of the Medicaid Inspector General, New York, who will help you understand the current legal and regulatory environment and proactively mitigate risks.

Member Price: $0.00
Non-Member Price: $0.00
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Topic(s):
Financial Management
General Management and Administration
Public Policy
Law

Preparing Your Team for the 2018 Healthcare Reform Games (Sure Bets, No Regrets)
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This webinar was offered on: June 28, 2011

The passage of the Patient Protection and Affordable Care Act (PPACA) has created uncertainty about the future of the nation’s healthcare delivery system.

Traditional means of subsidizing the underfunding of Medicare and Medicaid (i.e. investments and cost shifting) will not be sufficient to achieve optimal performance, and the impact of theoretical models like consumer-directed healthcare, medical homes and deployment of information technology may actually add cost over the next five to 10 years.

This webinar will identify strategies focusing on reducing cost, improving care coordination, effectively engaging with physicians and maintaining strong financial performance. Even if PPACA is repealed or modified, your organization will have “no regrets” and will be well-positioned for whatever comes next.

Member Price: $190.00
Non-Member Price: $210.00
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Topic(s):
Financial Management
Medical Staff Relationships
Quality/Patient Safety
Marketing and Strategic Planning

Reducing Readmissions and Improving Transitions in Healthcare
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This webinar was offered on: August 17, 2011

Never before has the continuity of care been as highlighted as with the introduction of healthcare reform. Increasing the quality of care by improving the continuum of care for patients has quickly become a major focus for healthcare providers in order to increase patient safety, reduce readmissions, minimize medical errors and create better outcomes.

This webinar will provide practical solutions for your healthcare organization to realize improved outcomes and quality of care through better transitional care. The Care Transitions Program SM, developed by Dr. Eric Coleman, MPH, national leading expert on continuity of care, will address transitional care for your organization and how proven models and processes can develop better outcomes, lower readmissions and increase reimbursements.

Member Price: $190.00
Non-Member Price: $210.00
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Topic(s):
General Management and Administration
Health Systems and Delivery
Leadership
Quality/Patient Safety

Secrets of the Hospital Supply Chain
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This webinar was offered on: September 28, 2011

The financial health of any healthcare organization is dependent on many variables. With your supply chain affecting up to 40% of your cost structure, conscious and strategic management from all levels is critical to your organization’s financial viability.

By understanding and addressing your organizational supply chain processes, your organization will be well positioned to meet financial challenges through sound, results-driven methods.

In this webinar, you will learn proven best practices to lower costs through successful supply chain management and how to employ these strategies for financial success.

Member Price: $0.00
Non-Member Price: $0.00
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Topic(s):

Surviving a Critical Incident
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This webinar was offered on: December 07, 2011

Healthcare organizations are exposed to tremendous threat every day; some risks can be anticipated, others cannot. Successful healthcare organizations plan for not only the foreseeable hazards, but the unforeseen as well.

Preparing for a critical incident is a crucial step many organizations overlook until faced with the challenges an event presents. The impact of critical incidents is dynamic, but can be mitigated by employing emergency preparedness programs before the incidents occur.

This presentation discusses assessment, critical action planning, operations, crisis communication techniques and recovery strategies your organization or department can implement to survive the impact of critical incidents. Implementing an emergency preparedness program and utilizing case study experiences and examples shared in this presentation, you and your organization will be prepared for times of crisis and the impact critical incidents pose to your organization.

Member Price: $0.00
Non-Member Price: $0.00
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Topic(s):
Community Health and Involvement
General Management and Administration
Health Systems and Delivery
Leadership
Quality/Patient Safety

Top 10 Ways to Work Effectively with Your Hospital Staff
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This webinar was offered on: May 11, 2010

Support physicians as allies, not enemies. Your organization’s success relies on engaging medical staff as both business and clinical partners.

In this session, learn the top 10 ways to work effectively with your medical staff, including tools like developing a physician practice support program and rewarding clinical integration and quality performance. Each of the 10 strategies will be emphasized with industry examples and lessons learned.

Member Price: $185.00
Non-Member Price: $205.00
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Topic(s):
General Management and Administration
Human Resources and Work Force Issues
Medical Staff Relationships

   
 

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