Webinar/Audio CDs
ACHE is now offering you the opportunity to catch up in the convenience of your home or office on any of the webinars and audio conferences ACHE has presented over the last year and share these hot topics conferences with colleagues. Purchase CDs of the audio portion of the conferences, which include audience participation questions and comments, and update your knowledge of a variety of healthcare topics.
Note: ACHE will not grant Category I (ACHE education) or Category II (non-ACHE education) credits to CD buyers.
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Available CDs are listed by category below:
The most recent webinar/audio conference is marked with an asterisk (*).
Facility Design and Construction
Growth and Revenue Development/Enhancement Strategies
Hospital Operations/Best Practices
Hospital-Physician Relations
New Trends
Performance Improvement
Recruitment and Retention/Workforce Shortages
Thinking Strategically About Facilities
Healthcare facilities are inherently strategic—not simply real estate investments—and require healthcare executives to take a leadership role in their development. This audio conference will help you transform your facility development decision-making process by increasing the role of the CEO, discussing the need for C-suite responsibility in strategy and discussing the role of operational managers in day-to-day performance.
How to Order
Order a copy of this September 12, 2007, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
A Playbook for Success: Your Practical Guide for Implementing a Joint Venture
A hospital/physician partnership may be easily structured on paper; however, implementing a joint venture is not quite as easy. Logistic decisions and the implementation steps necessary to move forward with limited interruption to clinical care and operational teams must be considered. This seminar will cover more than just the planning of a joint venture.
How to Order
Order a copy of this November 7, 2007, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Customer Acquisition and Retention: Keys to Revenue Growth
Be a part of a new webinar series focused on growing and maintaining your customer base while generating new revenue. Taught by an interdisciplinary team of healthcare marketers, one-to-one marketing executives and leaders from other industries.
Listen to a series introduction by host Arthur Sturm Jr. (MP3)
How to Order
Order copies of these spring 2007 audio conferences for $175 for ACHE affiliates and $195 for nonaffiliates.
- Building Revenue: Best Practices from Outside Healthcare
- Data Mining: How Information Can Really Build Volume
- Proactive Physician Integration Strategies
- Maximizing Customer Service to Grow Revenue
- Having the Right Measures to Evaluate Your Strategies
Growth Markets: What Every Board, Medical Staff and Senior Management Team Should Know to Be Successful
What makes a community a growth market? Are there different types of growth markets? If you are serving a growth market, how should your hospital respond to this service and revenue opportunity? What are the consequences for not effectively responding to or misreading your growth market? This audio-Web conference will address these and other critical organizational concerns such as: What impact has the population growth of 15 million had over the last five years? Are you in one of the 100 fastest growing countries in the United States? A hospital’s failure to correctly identify the growth drivers and determine appropriate and timely responses can result in lost opportunity costs, declining market share, new competitors in the market, lost revenues and changes in the management team.
How to Order
Order a copy of this January 17, 2007, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Maximum Efficiency: How an Emergency Department Without Diversions Can Transform the Bottom Line
Effective operational processes within your emergency department and throughout your hospital can significantly effect your bottom line. Efficient patient throughput can improve your hospital’s capacity to reduce ambulance diversions and increase emergency department (ED) visits. Join two Sacred Heart Medical Center leaders, Elaine S. Couture, COO, and Becky DeMers, nurse manager, and Brent Fisher, vice president of EMPATH Consulting, during this 90-minute audio conference as they discuss how they virtually eliminated ambulance diversions in their Level II Trauma Center in only eight months, and show how their success can be replicated in other medical centers.
How to Order
Order a copy of this May 16, 2007, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Revenue Growth Through Strategic Cardiovascular Program Development
Cardiovascular care remains the number one product line of all U.S. medical/surgical institutions, generating up to 40 percent of a hospital’s net revenue. Because of its significant contribution to the overall financial well-being of a hospital, building this service line is essential. A recent analysis based on the aging population and advancing technology showed remarkable projections that cannot be ignored by any organization committed to building cardiovascular program revenue. This audio conference will examine the financial and strategic impact of developing your cardiac and vascular services to their maximum potential and will discuss how to realize exponential revenue growth for cardiovascular services.
How to Order
Order a copy of this March 7, 2007, audio conference for $205 for ACHE affiliates and $225 for nonaffiliates.
Using a Marketing Audit to Refocus Your Resources and Revitalize Your Initiatives
Ideally, marketing initiatives align with the organizational priorities of the company. Statistics show that most hospital marketing tool kits over emphasize the use of mass media advertising as their primary marketing strategy even though prospective patients also utilize other resources when seeking health information. This Web conference will review healthcare trends and their marketing impact, look at how organizations determine priorities, review the steps for a marketing audit and discuss leading marketing strategies and marketing return on investment.
How to Order
Order a copy of this March 26, 2008, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Survival Strategies for the Emergency Department
Emergency department (ED) staff members perform incredible work under very difficult circumstances yet seldom are appreciated for their efforts. This is evident by lower than desired “likely to return,” “likely to recommend” and “overall satisfaction” scores in the ED as measured by the patient satisfaction measurement tool. As a result, many customer service experts promote pneumonics that assist the healthcare provider and enhance the patient care experience. Unfortunately, these methods are often debunked by emergency department staff under the premise that the ER is “different and unique”—too fast paced, too high pressured and too chaotic to fit into the standard plan used by other hospital departments. Therefore, administrative staff responsible for the ED, who are eager to push patient satisfaction scores to the top quartile or even top 10 percent, should acknowledge the special challenges of the ED and promote specific strategies to overcome each one.
How to Order
Order a copy of this June 11, 2008, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Achieving a 30-Minute ER Guarantee – It’s Not Just About the ER!
Nationally, emergency departments (EDs) have seen increasing emergency room (ER) volumes, delays in ER waiting rooms and increasing ER length of stay issues. Carondelet Health, a two hospital system in Kansas City, Missouri, will share how it implemented ED and hospital-wide process changes to improve the patient’s experience while increasing ED volumes and reducing overall length of stay in the department.
How to Order
Order a copy of this January 9, 2008, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Attaining Top 100 Hospital Status Using Leapfrog and Other Practices
The ability of healthcare providers to deliver safe, high quality and affordable care is a major concern to healthcare executives and clinicians. Through this audio-web conference you will learn how one hospital has used Leapfrog Group standards, hospitalists and other practices to increase quality and lower costs to become a top 100 hospital.
How to Order
Order a copy of this August 23, 2006, audio conference for $199 for ACHE affiliates and $220 for nonaffiliates.
Best Practices for Good Outcomes in a Turnaround
Go beyond the emotion and desperation that “turnaround” can elicit. Learn the options and steps for making evidence-based decisions. Hear from a hospital system CEO and board member who have accomplished the turnaround of loss versus profit, quality and reputation at their hospital. Learn firsthand about the management and board actions that were taken and why those particular actions were selected. This program presents practical suggestions for anyone working at a healthcare facility facing an imminent or future turnaround.
How to Order
Order a copy of this December 6, 2006 audio conference for $199 for ACHE affiliates and $220 for nonaffiliates.
Patient Safety: Strategies for Successful Implementation
Creating an effective patient safety program at your institution requires strong leadership from the top, at the front line and with clinical leaders. Learn from an IHI expert and healthcare executive how to develop successful patient safety initiatives.
How to Order
Order a copy of this April 18, 2007, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Patient Centered Healthcare
The Institute of Medicine’s inclusion of “patient-centeredness” as one of the six elements of quality patient care has brought unprecedented attention to this concept as various constituencies have attempted to define, practice and measure it. Planetree, a nonprofit organization founded by a dissatisfied patient 30 years ago, has worked with hundreds of healthcare organizations to successfully operationalize whole person care in clinical settings with impressive impact on patient and staff satisfaction. This session will present a brief history and description of the Planetree model of care, how it is used by hospitals around the country and how it has been formalized in the Patient-Centered Hospital Designation program.
How to Order
Order a copy of this July 9, 2008, webinar for $175 for ACHE affiliates and $195 for nonaffiliates.
The Fundamentals of Health Data Exchange
By sharing health information in data exchanges, providers can reduce errors, streamline work flows, reduce costs and improve patient care. Successful health data exchanges require a reliable business model, stakeholder buy-in (e.g., physicians, board members) and technical strategies that support secure environments. Mark Frisse, MD, director of regional informatics programs at the Vanderbilt Center for Better Health and Accenture Professor of Biomedical Informatics, will discuss the fundamentals of health data exchange and explore why healthcare providers must collaborate to provide better care for their patients.
How to Order
Order a copy of this February 27, 2008, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Transforming Your Surgical Services for Rapid Turnaround
When implementing improvements in surgical services, a good strategy will enable your organization to minimize the disruption of services and maintain quality patient care.
How to Order
Order a copy of this August 8, 2007, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Barriers and Paths to More Satisfied and Loyal Physicians
Do you wonder what you as a healthcare leader can do to engage and enjoy the loyalty and support of physicians? Based on recent research and successful initiatives at Winter Park Memorial Hospital, Kenneth W. Bradley and Richard J. Bogue will help you identify practical steps that you can adopt to increase physician satisfaction and loyalty.
How to Order
Order a copy of this July 11, 2007, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Breakthrough Strategies for Engaging Physicians, Nurses and Hospital Executives
Please join this special interactive audio conference featuring Dr. Kenneth Cohn, a practicing general surgeon in New England and a director with the Cambridge Management Group. Learn about the practical strategies for fostering collaboration as written about in his recently published book Collaborate for Success: Breakthrough Strategies for Engaging Physicians, Nurses, and Hospital Executives.
How to Order
Order a copy of this February 14, 2007, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Executive Compensation
Are you curious about the new trends in executive compensation? Are you aware of the developments in cash compensation such as salary increases and retention awards? If you answered yes to either question, or if you have questions related to supplemental executive retirement plans or deferred compensation pitfalls, join Timothy Cotter, managing director of Sullivan, Cotter and Associates Inc., as he discusses the “need to know” trends and issues for healthcare executives relating to executive compensation.
How to Order
Order a copy of this June 13, 2007, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
How the New Physician Will Impact Healthcare Today and Tomorrow
By 2015 it is predicted that there will be more international medical graduates and osteopaths than U.S.-trained MDs. How will foreign graduates who are focused on patient care rather than research affect new medical advances? Medical students are choosing to train in radiology, oncology, dermatology and emergency medicine with fewer choosing family medicine, internal medicine and pediatrics. What will this mean for physician staffing? Listen as a physician involved in medical student and residency training prepares you for the future.
How to Order
Order a copy of this August 16, 2006, audio conference for $170 for ACHE affiliates and $190 for nonaffiliates.
Leading Physician Affiliation Strategies: Reinventing the Relationship
These are challenging times in healthcare for hospitals and physicians. With reimbursements and shrinking revenue, the need to develop good business and working relationships between hospitals and physicians has never been more important. Opportunities to develop these types of affiliations do exist. This means creating new relationship models and strengthening or rebuilding existing relationships. Join this conference and learn how to develop the kind of strategic affiliations that can result in a “win-win” situation for everyone involved.
Listen to a clip from the program (Wave file, 26.2 MB)
How to Order
Order a copy of this January 31, 2007, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
New Trends in Hospital-Physician Relations
Healthcare executives must continuously develop new strategies to work successfully with their physicians. Join Frank V. Sacco, CEO, whose hospital has consistently been rated number one in physician and patient satisfaction, discusses the strategies he has developed to meet the needs of his physicians. Listen as he explains the physician satisfaction programs that he has implemented and a new model for physician employment.
How to Order
Order a copy of this December 13, 2006, audio conference for $170 for ACHE affiliates and $190 for nonaffiliates.
Physician Executive Leadership
Few in any healthcare-related organization today question the need for exceptional physician executive leadership in key positions. Three key challenges are to identify physicians with high potential for executive leadership; create or find initial and ongoing training opportunities for them to develop and hone their business skills; and set expectations and accountability for their performance.
How to Order
Order a copy of this April 23, 2008, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Leveraging Analytics and Supply Chain Management to Enhance Your Hospital’s Fiscal Health
The need for analytical data in healthcare has grown substantially over the past few years, but it continues to have optional buy-in for most healthcare organizations. Analytics as a discipline cannot be owned or siloed into any one area—healthcare organizations must develop the processes to disseminate analytical data so it can be used efficiently throughout the organization. During this session, the seminar leaders will discuss how supply chain and revenue management are using analytics to align charges with supply costs and increase reimbursement.
How to Order
Order a copy of this April 9, 2008, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Pandemic Influenza Preparedness
Fears of an avian flu pandemic have waxed and waned, but according to Mike Leavitt, Secretary of Health and Human Services, “It’s not a matter of if, it’s a matter of when.” It is predicted that medical facilities will be overwhelmed and that all countries will be affected. Sudden widespread illness and death may result in significant personnel shortages that could affect essential communication services. Local supply chains could be devastated by a smaller labor pool and real time inventories. Communication systems are vulnerable and disruptions of food, spare parts and payments may be affected. What contingency planning has your organization put in place to handle a potential pandemic?
How to Order
Order a copy of this November 15, 2006, audio conference for $170 for ACHE affiliates and $190 for nonaffiliates.
Reaping the Benefits of Social Media in Healthcare Management
As “user-generated” medical information continues to appear at alarming rates on Web portals, the issue of social media becomes a serious concern for healthcare managers worldwide. Social media tools and Web portals such as YouTube, Wikipedia and personal blogs are often used by healthcare consumers and health activists as sources for medical information. While there are risks associated with the use of these outlets, healthcare organizations can use social media to augment traditional methods of communication. This Web conference will enable you to gain a better understanding of the social media tools that are available and how hospitals can benefit from the use of Web logs, interactive Web sites and other forms of social media.
How to Order
Order a copy of this February 13, 2008, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
The Telemedicine Imperative: A Transformational Care Delivery Model for the Hospital/Physician Network
The concept of "telemedicine" extends healthcare beyond the traditional confines of hospitals and doctors' offices, bringing healthcare to our everyday surroundings. The availability of technology in the home, our aging population and the increase of patients with chronic diseases such as hypertension, diabetes and obesity are some of the factors fueling increased interest and growth in connected health. In today's complex healthcare environment, connected health programs are valuable and necessary.
How to Order
Order a copy of this October 17, 2007, audio conference for $175 for ACHE affiliates and $190 for nonaffiliates.
Mobile Care: How Connected Do You Want To Be?
The old definition of the Internet used to be, "every computer in the world talking to every other computer.” The new definition is every computer, cell phone, pager and PDA in the world talking to every other one. Even though some already feel too connected, the information appliances and wireless infrastructure already for maximizing our impact on every work process. An electronic revolution has occurred in the workplace, and organizations need to recognize the informational power these tools can bring to help reach business and patient care goals.
How to Order
Order a copy of this May 14, 2008, webinar for $175 for ACHE affiliates and $195 for nonaffiliates.
Applying the Toyota Production System Successfully in Healthcare
Lean and Toyota Production System (TPS) could not arrive at a better time for most healthcare providers. Learn how visionary organizations all over the United States are reaping the benefits of targeted Lean efforts to increase patient and physician satisfaction while gaining financial benefits and boosting employee morale. Participants will learn about the types of results Lean can deliver, including: increasing net-to-cash realization by 10 percent, reducing lobby wait times by 40 percent, increasing time-of-service collection amounts by 200 percent, increasing labor productivity by up to 50 percent, and reducing total pre-operative processing times by 25 percent. You will also learn how these processes can drive new levels of patient safety and examine actual hospital examples that show how TPS building blocks can benefit your organization.
How to Order
Order a copy of this April 4, 2007, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Creating a Performance Management Office
In 2004, the NYU Medical Center created a Performance Management Office (PMO) with the main goal of transforming the culture around performance improvement, project management, accountability and results.
How to Order
Order a copy of this April 4, 2007, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
Developing Diversity in Healthcare Management
While the U.S. population and patients seeking healthcare are more diverse, this is not reflected in healthcare management. Recent surveys indicate that while 81 percent of CEOs said that having a woman or minority on the senior management team was “important” or “very important,” 43 percent had not hired or promoted a woman or minority in the past five years. In addition, a 2006 survey of hospital executives ranked “targeting minorities for leadership positions” low on a list of priorities. According to Joan Reede, MD, the talent is out there. She says “it’s important that our policies, our practices and our workforce actually reflect our mission, which is to serve our communities.” In this program Reede will discuss how to identify and develop a pool of talent and why bringing diversity into your organization makes business sense.
Listen to a clip from the program (Wave file, 28.7 MB)
How to Order
Order a copy of this July 12, 2006, audio conference for $170 for ACHE affiliates and $190 for nonaffiliates.
New Strategies to Address the Nursing Shortage: Capitalizing on Education and Practice Partnerships
According to ACHE’s annual survey of hospital CEOs, workforce shortages continue to be among the top issues confronting hospitals today. A chief concern for many healthcare executives is the recruitment and retention of Registered Nurses (RNs) who comprise the largest segment of professionals working in the industry. With projections for the nursing shortage to intensify during the next 15 years, hospitals must find innovative and creative ways to attract well-qualified nurses, provide incentives to keep nurse turnover low and focus on maximizing nursing resources to ensure the provision of high quality care.
How to Order
Order a copy of this October 3, 2007, audio conference for $175 for ACHE affiliates and $195 for nonaffiliates.
New Strategies for Recruitment and Retention: How to Build an Excellent Workforce
A committed and dedicated workforce generally correlates with satisfied patients. But attracting and keeping employees has become difficult for hospitals and healthcare facilities. It is one of the major challenges in healthcare today. Join this audio conference for a discussion on new ways to find and keep the best talent. This program will examine executive, managerial and staff workforce issues.
How to Order
Order a copy of this September 14, 2006, audio conference for $170 for ACHE affiliates and $190 for nonaffiliates.
