Creating and Leading Error-Free Management Systems

Focus leadership on improving quality and patient safety

Develop leadership skills and techniques designed to improve quality and patient safety by eliminating management error.

  • Learn how to apply systems models to leverage senior management effectiveness.
  • Develop new tools to scrutinize management systems and identify factors that contribute to latent errors within healthcare delivery organizations.
View additional learning objectives

You'll also learn:

  • Understand how to undertake organizational and selfassessments using The Joint Commission and Baldrige National Quality Program leadership tools.
  • Discover practical approaches to using performance data to understand and achieve superior system performance.
  • Identify leadership skills to become a quality champion and how to assess individual participants’ own leadership practices.

Presented by:

In this highly interactive seminar, Diane L. Kelly, DrPH, RN, adjunct assistant professor, University of North Carolina at Chapel Hill, draws upon the latest multidisciplinary thinking to provide you with the skills you need to be a quality champion.

For More Information about this program and the On-Location Program:

To Purchase On-Location Programs
Call ACHE's On-Location Coordinator at (312)-424-9362 or email at

Seminar Offered in Lengths of:
3-Hour (Half-Day)
6-Hour (1-Day)
12-Hour (2-Day)

Who Should Attend
CEOs of healthcare delivery organizations and other senior administrative and clinical executives who are committed to developing superior leadership systems to improve quality and patient safety.
Continuing Education Credit

ACHE Face-to-Face Education credits assigned to this seminar are commensurate to the length of the seminar in hours.

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit.

  • National Association of State Boards of Accountancy (NASBA)
  • National Association of Boards of Examiners of Long Term Care Administrators (NAB): A $135 fee will be applied and sponsor must notify the On-Location coordinator of request prior to Letter of Agreements being signed.
  • Accreditation Council for Continuing Medical Education (ACCME): A lengthy application process is required involving an extensive needs assessment to be undertaken by the sponsoring organization. In addition, all promotional communication must be approved for ACCME accreditation by ACHE. Sponsor must notify the On-Location coordinator of request prior to Letter of Agreements being signed.