Respect is about real behaviors that make a difference in the double bottom line: financial performance and personal well-being. Implement strategies in your organization that promote respectful engagement and uphold the Joint Commission standards to address disruptive, toxic behaviors.
- Explain at least eight bottom-line effects of disruptive, toxic behaviors on staff performance and patient safety
- Describe the impact of workplace incivility on your organization’s culture and team dynamics
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You'll also learn:
- Use large-scale techniques to develop concrete values of professional and respectful behavior that translate into your performance management system
- Use a new assessment tool to identify and counsel those who enable bad behaviors of others to continue—those we term “toxic protectors” and “toxic buffers.”
- Apply an innovative five-step feedback technique that has the highest probability of modifying disruptive behaviors
- Consider the feasibility of performance management that reinforces a 60-40 split between “task” and “values” work, respectively
- Hire and fire more effectively than you have ever done before
Mitchell E. Kusy, PhD and
Elizabeth L. Holloway, PhD
Seminar leaders Mitchell E. Kusy, PhD, culture change consultant, Zia Healthcare Consultants, and Elizabeth L. Holloway, PhD, professor, Antioch University, will introduce a systematic approach to prevent and mitigate the effects of the toxic behaviors impacting patient safety, professional retention and team collaboration.
For More Information about this program and the On-Location Program:
Senior executives, middle managers, clinical leaders (physicians and nurses) and risk managers.