Toxic Behaviors in Healthcare: How Everyday Civility Increases Patient Safety and Team Performance

Prepare strategies to mitigate and manage incidences and effects of disruptive behaviors

Respect is about real behaviors that make a difference in the double bottom line: financial performance and personal well-being. Implement strategies in your organization that promote respectful engagement and uphold the Joint Commission standards to address disruptive, toxic behaviors.

  • Explain at least eight bottom-line effects of disruptive, toxic behaviors on staff performance and patient safety
  • Describe the impact of workplace incivility on your organization’s culture and team dynamics
View additional learning objectives

You'll also learn:

  • Use large-scale techniques to develop concrete values of professional and respectful behavior that translate into your performance management system
  • Use a new assessment tool to identify and counsel those who enable bad behaviors of others to continue—those we term “toxic protectors” and “toxic buffers.”
  • Apply an innovative five-step feedback technique that has the highest probability of modifying disruptive behaviors
  • Consider the feasibility of performance management that reinforces a 60-40 split between “task” and “values” work, respectively
  • Hire and fire more effectively than you have ever done before

Presented by: Elizabeth L. Holloway, PhD and Mitchell E. Kusy, PhD

Seminar leaders Mitchell E. Kusy, PhD, culture change consultant, Zia Healthcare Consultants, and Elizabeth L. Holloway, PhD, professor, Antioch University, will introduce a systematic approach to prevent and mitigate the effects of the toxic behaviors impacting patient safety, professional retention and team collaboration.

For More Information about this program and the On-Location Program:

To Purchase On-Location Programs
Call ACHE's On-Location Coordinator at (312)-424-9362 or email at

Seminar Offered in Lengths of:
6-Hour (1-Day)
12-Hour (2-Day)

Who Should Attend
Senior executives, middle managers, clinical leaders (physicians and nurses) and risk managers.
Continuing Education Credit

ACHE Face-to-Face Education credits assigned to this seminar are commensurate to the length of the seminar in hours.

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit.

  • National Association of State Boards of Accountancy (NASBA)
  • National Association of Boards of Examiners of Long Term Care Administrators (NAB): A $135 fee will be applied and sponsor must notify the On-Location coordinator of request prior to Letter of Agreements being signed.
  • Accreditation Council for Continuing Medical Education (ACCME): A lengthy application process is required involving an extensive needs assessment to be undertaken by the sponsoring organization. In addition, all promotional communication must be approved for ACCME accreditation by ACHE. Sponsor must notify the On-Location coordinator of request prior to Letter of Agreements being signed.