Toxic Behaviors in Healthcare: How Everyday Civility Increases Patient Safety and Team Performance
Prepare strategies to mitigate and manage incidences and effects of disruptive behaviors
Respect is about real behaviors that make a difference in the double bottom line: financial performance and personal well-being. Implement strategies in your organization that promote respectful engagement and uphold the Joint Commission standards to address disruptive, toxic behaviors.
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You'll also learn:
Seminar leaders Mitchell E. Kusy, PhD, culture change consultant, Zia Healthcare Consultants, and Elizabeth L. Holloway, PhD, professor, Antioch University, will introduce a systematic approach to prevent and mitigate the effects of the toxic behaviors impacting patient safety, professional retention and team collaboration.
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Continuing Education Credit
ACHE Face-to-Face Education credits assigned to this seminar are commensurate to the length of the seminar in hours.
In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit.