Toxic Behaviors in Healthcare: How Everyday Civility Increases Patient Safety and Team Performance
Prepare strategies to mitigate and manage incidences and effects of disruptive behaviors
Respect is about real behaviors that make a difference in the double bottom line: financial performance and personal well-being. Implement strategies in your organization that promote respectful engagement and uphold the Joint Commission standards to address disruptive, toxic behaviors.
Seminar leaders Mitchell E. Kusy, PhD, culture change consultant, Zia Healthcare Consultants, and Elizabeth L. Holloway, PhD, professor, Antioch University, will introduce a systematic approach to prevent and mitigate the effects of the toxic behaviors impacting patient safety, professional retention and team collaboration.
This seminar was formerly titled "Toxic Behaviors in Healthcare: Systems of Respect to Impact the Double Bottom Line."
Continuing Education Credit
In addition to the 12 ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.