Education

Leadership Approaches to Patient-Centered Care

Discover practical methods for building a patient-centered culture

This seminar provides a unique opportunity for healthcare executives to build the leadership skills and knowledge needed to address patient-centered-care (PCC) initiatives in their organizations. Through a series of simulations, case studies, interactive exercises and discussions, participants will experience healthcare from the patient’s perspective. This timely, experiential seminar will introduce 10 components of a PCC model of delivery and explore the leadership skills and focus areas needed to effect this cultural change. The business case for PCC in the context of the current environment of reform will also be discussed. Discover the PCC impact on patient satisfaction, value-based purchasing, employee satisfaction and retention and clinical outcomes.

You'll Learn:

  • Understand the 10 components of a PCC model of delivery.
  • Identify the competencies, skills and tools needed to effect this cultural change.
  • Recognize opportunities and barriers in implementing PCC.
  • Discuss the leaders' role in PCC implementation.
  • Create an exceptional patient-care experience.

Presented by:

Mary-Ellen Pichè, FACHE, Diane Ball and Jeanette Michalak

Through simulations, case studies, interactive exercises and discussions, seminar leaders Mary-Ellen Piché, FACHE, a strategic planning, organizational assessment/development, staffing and operations consultant, and Diane Ball, consultant, Baird Consulting Group, will help you to experience healthcare from the patient’s perspective.

Jeanette Michalak will no longer be co presenting at this seminar. Diane Ball will be co presenting with Mary-Ellen Pichè.

Registration

  • Click on the Register Now link for the location of your choice
  • Call ACHE's Customer Service Center at (312) 424-9400
  • Download a registration form PDF
 

Register or View Cluster Seminar Information

Marco Island

Jan. 26– 29, 2015
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Scottsdale

May. 18– 21, 2015
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Tuition

2015

ACHE members $1,425
Non-members $1,625


Who Should Attend

CEOs, vice presidents and department heads.

Continuing Education Credit

In addition to the 12 ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.



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