Education

Leadership Approaches to Patient-Centered Care

Discover practical methods for building a patient-centered culture.

This seminar provides a unique opportunity for healthcare executives to build the leadership skills and knowledge needed to address patient-centered-care (PCC) initiatives in their organizations. Through a series of simulations, case studies, interactive exercises and discussions, participants will experience healthcare from the patient’s perspective. This timely, experiential seminar will introduce 10 components of a PCC model of delivery and explore the leadership skills and focus areas needed to effect this cultural change. The business case for PCC in the context of the current environment of reform will also be discussed. Discover the PCC impact on patient satisfaction, value-based purchasing, employee satisfaction and retention and clinical outcomes.

You'll Learn:

  • Understand the 10 components of a PCC model of delivery.
  • Identify the competencies, skills and tools needed to effect this cultural change.
  • Recognize opportunities and barriers in implementing PCC.
  • Discuss the leaders' role in PCC implementation.
  • Create an exceptional patient-care experience.

Presented by:

Mary-Ellen Pichè, FACHE, Diane Ball and Jeanette Michalak

Through simulations, case studies, interactive exercises and discussions, seminar leaders Mary-Ellen Piché, FACHE, a strategic planning, organizational assessment/development, staffing and operations consultant, and Diane Ball, consultant, Baird Consulting Group, will help you to experience healthcare from the patient’s perspective.

Jeanette Michalak will no longer be co presenting at this seminar. Diane Ball will be co presenting with Mary-Ellen Pichè.

 

Who Should Attend

CEOs, vice presidents and department heads.



View additional seminars by topic