EVENT CANCELED: Cape Cod Cluster 2020

If, as the saying goes, “Culture eats strategy for lunch,” then enhancing organizational culture must become strategy No.1. However, this is not often the case. Our preoccupation with strategies, activities and metrics often trumps our focus on culture and behavior to the detriment of the patient experience. This preoccupation is a major cause of our current challenges. We have all become driven to distraction with initiative overload. Meanwhile, the crush of daily activities takes us further away from focusing on our patients. This seminar gives you the needed insights, tools and resources to evaluate the current state of your organization’s culture, define what needs to change and develop a 90-day action plan to improve the culture within your organization.

Seminar Objectives:

• Define your culture based on what matters most to patients
• Conduct a cultural strengths, weaknesses, opportunities and threats—SWOT—analysis to see the connections between culture, strategy, performance and outcomes.
• Conduct a root cause analysis to fully understand how and why “culture eats strategy for lunch, 7 days a week”
• Measure the current state of your organization’s culture 
• Change your culture by doing less of one thing, not more of everything

Who Should Attend:

CEOs, COOs and other senior executives

Presented by:

• Brian Wong, MD, CEO, The Bedside Trust 

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

To successfully lead in an increasingly pay-for-value environment, healthcare executives must be able to convert quality metrics—such as case mix index and length of stay—into financial metrics. During this seminar, participants will explore this core competency under the direction of expert faculty members, each of whom has extensive healthcare financial experience. Through review of case studies and hands-on application, you will learn valuable skills, including the financial calculations and ratios that will allow your organization to convert quality metrics to meaningful financial outcomes. Learn to develop business plans for proposed payer and provider contracts that will maximize value and align the organization’s interests with those of key stakeholders. As healthcare rapidly evolves away from pay for volume to pay for value, executives cannot afford to ignore this crucial management competency.

Seminar Objectives:

• Explore the interrelationship between clinical and financial outcomes.
• Discuss why converting quality metrics into financial metrics is a required core skill.
• Calculate ROI of quality projects and pay-for-quality payment methodologies.

Who Should Attend:

All C-suite executives, particularly CEOs, CMOs, CFOs, COOs, and CNOs. All managers who oversee, participate in or negotiate: payer, employment and practitioner contracts. Leaders involved in strategic, financial, operational and quality improvement planning.

Presented by:

• Jon Burroughs, MD, FACHE, President & CEO, The Burroughs Healthcare Consulting Network, Inc
• Richard J. Priore, ScD, FACHE, Excelsior HealthCare Group and Distinguished Service Professor, University of St. Thomas

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

As the U.S. healthcare system undergoes profound transformation, healthcare leaders must adapt and evolve amidst their changing realities. This seminar will provide attendees with the ability to make solid decisions and optimize strategic changes when faced with uncertainty. Discover answers to critical questions such as which strategies will provide leaders with the ability to thrive during these uncertain times and what new investments and capabilities are needed to successfully lead strategic change. You will learn the four building blocks to good decision making and common decision traps. You will also be introduced to a scenario planning tool and a framework to help you develop future alternatives. Take away a simple four-step model to optimize execution and drive change.

Seminar Objectives:

• Recognize and overcome barriers to deal with the market uncertainties in the nation’s healthcare system.
• Gain successful models for driving change to improve your individual and organization’s capabilities.
• Discover and practice the stages of successful strategic execution, especially as related to culture change.

Who Should Attend:

CEOs and other senior executives, including administrative and clinical leaders. Participation by several members of the same team is encouraged.

Presented by:

• Jim Austin, Adjunct Assistant Professor, Brown University, MHL

Over the past several years, the healthcare industry has experienced unprecedented and often traumatic change. Personal mastery of emotional and behavioral awareness has never been more important and, when matched with the ability to intentionally develop relationships and lead through change, it is vital to success in today’s tidal wave of pressures. Taking an emotionally intelligent approach to developing, engaging and leading teams through complex change is essential.

This highly interactive seminar presents participants with an overview of methods to deepen awareness of their emotions and behaviors. They will learn state-of-the-art approaches to understanding, managing and leading change, and discover how to integrate these skills with their leadership toolkit and shadow. A key outcome is increased emotional agility in managing yourself, your relationships and your leadership shadow. 

Increasing your effectiveness in being more fully aware and meaningfully intentional in managing relationships, culture and your leadership shadow may be the most important decision in your career, and your best opportunity to effectively lead teams through this time of unprecedented challenge.

Seminar Objectives:

• Consider opportunities to leverage emotional awareness and intentionality in your own work environment and role.
• Understand new conceptual approaches to leading through change such as organizational culture and resilience.
• Develop a personal plan to improve your own leadership behaviors in leading through change and complexity.
• Introduce tools for planning and application of emotional awareness in complex change and how to best leverage your leadership shadow.

Participants must complete an online psychometric assessment prior to the seminar. When you are registered, you will be contacted with specific instructions from ACHE.

Who Should Attend:

Senior- and mid-level healthcare leaders.

Presented By:

Janet (Dombrowski) Pinkerton, President, JCD Advisors, LLC

Mark P. Herzog, FACHE, President, Herzog Advisory Group

Healthcare leaders know the importance of developing and maintaining strong relationships with their medical staff to support their mission and goals. Misalignment from the prevailing volume-based reimbursement causes wide clinical practice variation and overuse, contributing to rising costs and thinning margins. Finding the right approach among the numerous models, incentive structures and confounding regulations is a strategic imperative that can affect medical staff relations—and organizational performance. During this seminar, uncover the actionable research-based approaches to engaging physicians and aligning their interests with your organization’s strategic and financial goals while working toward a more clinically integrated environment. Before the seminar, participants will complete a brief assessment to begin identifying alignment opportunities. During the seminar, faculty will uncover shared best practices to guide participants’ development of a tailored blueprint to take back to their organizations for high-affinity physician engagement, tighter alignment and improved organizational performance.

Seminar Objectives:

• Explore the impact of physician-hospital relations on organizational performance and leadership effectiveness. 
• Develop an individualized physician-hospital alignment plan.
• Assess and apply personal leadership competencies needed for effective physician-hospital alignment.

Who Should Attend:

Senior-level health system, hospital and group practice executives with responsibility for physician engagement, alignment and integration, including C-suite executives, service line leaders, medical directors and group practice administrators.

Presented by:

• Richard J. Priore, ScD, FACHE, Founder/CEO, Excelsior HealthCare Group/Distinguished Service Professor, Opus College of Business, University of St. Thomas
• Mark J. Werner, MD, National Director, Clinical Consulting, The Chartis Group

Healthcare is being transformed by innovative disruptors, new technologies, value-based payment models, consolidation, financial realities and competitive pressures. To thrive in this ever-changing environment, leaders need to know how to correctly interpret the trends and implications so they can respond effectively.

The faculty will lead you and your colleagues through the dynamic future of healthcare via presentation, interactive discussion, and case studies. You will gain valuable insights and identify key strategies to help lead your organization to a successful future.

Seminar Objectives:

• Describe the drivers of change, its pace, and how it’s giving rise to new competitors and potential strategic partners.
• Recognize the breadth of disruptors and innovators and how they can be leveraged to enhance your strategy, operations and market position (and avoid pitfalls).
• Proactively plan for future payment models.
• Identify the future of physician practices.
• Highlight emerging community-based remote and virtual care models—and the opportunities they present.
• Recognize the evolution occurring in mergers and acquisitions and consolidations, while discovering the keys to success in those strategies.
• Identify growth opportunities achievable during financially challenging periods.
• Understand how to enhance the power of strategy development to lead your organization to its desired future.
• Identify critical action steps that will help you transform your organization.

Who Should Attend:

CEOs, COOs, vice presidents, directors of planning, healthcare executives with more than 10 years of administrative experience.

Presented by:

• John M. Harris, Managing Director, Veralon
• Mark Dubow, Director, Veralon

Even nonfinancial healthcare executives need to have a strong financial grounding to thrive in today’s challenging and ever-evolving economic climate. During this seminar, expert faculty will help you delve into the core financial principles every executive should know to make a positive impact on an organization’s financial performance. You also will gain a deeper understanding of how to converse and work with finance leaders. The information covered will help boost your confidence with making financial decisions, and you’ll leave with a better understanding of the finance-related knowledge you need to lead a well-managed healthcare organization today.

Seminar Objectives:

• Review basic financial principles applicable in healthcare leadership.
• Explain the revenue cycle and strategies to optimize revenue.
• Identify core strategies in expense management.
• Discuss the basics of budgeting and forecasting.
• Interpret basic financial statements.
• Identify key financial indicators to gauge financial performance.

Who Should Attend:

CEOs, COOs, CMOs, CNOs, emerging financial leaders, service line managers and others who need to know more about the financial management of their operations.

Presented by:

• Charmaine Spence Rochester, DHA, CPA, FACHE, Chief Financial Officer, University of Cincinnati Health System

To go beyond traditional methods of problem-solving and generate new ideas, leaders must guide, inspire and coordinate their teams to reach past creativity and attain sustainable innovation. This highly interactive seminar will present several nontraditional ways to spur innovative thought within your teams to help your organization achieve better results. Expert faculty will share techniques for building how you can build a sense of community and enhancing personal responsibility among your colleagues, physicians and even your patients. You will learn approaches for overcoming staff member objections and techniques for stopping problems before they become even bigger ones. You will not need your computer or tablet for this course; faculty will provide you with a notebook to help with the creative process. At the end of this seminar, you will take away several ideas for applying breakthrough thinking within your organization.

Seminar Objectives:

• Explore how to think beyond the here and now and focus on innovative, future-oriented outcomes.
• Examine ways to stop solving new problems with the same old approaches, and recognize the correct moves forward.              
• Apply better bottom-line results with breakthrough strategies that incorporate innovation and creativity.
• Review techniques for anticipating and overcoming roadblocks and staff member objections.
• Discover how to stop a “runaway train” at your organization before it becomes a bigger problem.

Who Should Attend:

Healthcare leaders in hospitals, health systems and group practices who need new and creative leadership approaches and strategies to encourage innovative thinking among their teams.

Presented by:

Kevin E. O'Connor, CSP, Consultant, Kevin E. O’Connor & Associates Ltd.

The demands you face as a healthcare executive are continually growing. Adopting population health strategies presents challenges to running your own organization, while at the same time you may be asked to partner with others to address the social needs of your community. The initiatives you undertake to enhance community health may require changes in healthcare delivery. You may also find yourself leading a community healthcare program. This interactive seminar will help prepare you to lead your organization in its new role as a steward of health, and it will provide the foundation for designing and adapting to a community-oriented healthcare model.

Seminar Objectives:

• How to apply the key principles of a relationship-building model to create sustainable and strategic collaborations with partners outside of the healthcare system
• Leadership competencies to move your organization forward as a meaningful steward of health
• The essential elements of a socially-responsible healthcare system
• Ways to develop and unify your organization's role within a community-based, public healthcare model using the collective impact framework, which is a process for solving problems through structured collaboration

Who Should Attend:

CEO, COO, CFO, Senior Executives, Department Heads/Directors, Clinical Executives (Physicians/Nurses), Managers

Presented by:

• Mark J. Bittle, DrPH, FACHE, Dir of MHA Program, Johns Hopkins Bloomberg School of Public Health