Chicago Cluster 2021

Seminar Lineup

Choose from four two-day seminars and earn 12 ACHE Face-to-Face Education credits. Alternatively, choose from two one-day seminars that are eligible for six ACHE Face-to-Face Education credits for each seminar. As a courtesy to other attendees and to keep the integrity of the ACHE Face-to-Face Education credit, your attendance at the entire program is required.

  • Session 1 December 13, 2021
  • Session 2 December 13-14, 2021
  • Session 3 December 14, 2021
09:00 AM 04:15 PM

A Field Guide for the Emerging Healthcare Leader

Building a successful healthcare career is more than just acquiring specific skills or achieving the right credentials. In today’s environment, it requires keen self-knowledge, performance, character and commitment. During this interactive seminar, you will learn from the real-life experiences of two accomplished healthcare executives who have achieved significant success in the first decades of their careers. 

Learning Objectives:

  • Develop an action plan to improve leadership skills and performance.
  • Examine strategies to increase Emotional Intelligence in you and your team.
  • Implement a strategic career plan to achieve personal and professional goals.

Who Should Participate:

  • Early- or mid-career healthcare executives
  • Healthcare executives transitioning from a clinical to administrative role

Presented by:

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

08:00 AM 02:00 PM

Improving the Patient Experience to Build Customer Loyalty

Explore proven continuous improvement methodologies that result in improved patient survey results and ultimately in a profitable strategy.

Seminar Objectives:

  • Dissect experiences from the patients' perspective in ways that elevate clinical excellence, patient satisfaction and business results
  • Learn best practices in customer/patient satisfaction from organizations within and outside of healthcare
  • Explore the new role of "chief experience officer" (CXO), and how this role can succeed in your organization
  • Understand the benefits for organizations that have "experience management" executives in the C suite and the global-to-local impact these executives have throughout their respective health systems
  • Understand how to leverage the “ownership” of the patient experience

Who Should Attend:

CEOs, COOs, CNOs, Vice presidents and executives interested in transforming culture to drive the ideal patient experience.

Presented by:

  • Jake M. Poore, President & CEO, Integrated Loyalty Systems, Inc

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

08:00 AM 02:00 PM

Leading Strategic Change

As the U.S. healthcare system undergoes profound transformation, healthcare leaders must adapt and evolve amidst their changing realities. This seminar will provide attendees with the ability to make solid decisions and optimize strategic changes when faced with uncertainty. Discover answers to critical questions such as which strategies will provide leaders with the ability to thrive during these uncertain times and what new investments and capabilities are needed to successfully lead strategic change. You will learn the four building blocks to good decision making and common decision traps. You will also be introduced to a scenario planning tool and a framework to help you develop future alternatives. Take away a simple four-step model to optimize execution and drive change.

Seminar Objectives:

  • Recognize and overcome barriers to deal with the market uncertainties in the nation’s healthcare system.
  • Gain successful models for driving change to improve your individual and organization’s capabilities.
  • Discover and practice the stages of successful strategic execution, especially as related to culture change.

Who Should Attend:

CEOs and other senior executives, including administrative and clinical leaders. Participation by several members of the same team is encouraged.

Presented by:

  • Jim Austin, Adjunct Senior Lecturer, Brown University, EMHL

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

08:00 AM 02:00 PM

An Overview of Health Law: Liabilities, Compliance, and Leadership

This course summarizes common areas of concern for healthcare executives, including civil and criminal liability, protecting patient rights and providing quality care as defined by a series of federal laws and initiatives. In every area, a broad understanding is coupled with practical guidance for compliance. The course ends with projections on how health law will shape the healthcare system of the future.

Seminar Objectives:

  • Investigate the role of a patient’s rights in compliance with recognition of how those protections also enhance quality as measured by the public.
  • Examine how criminal behavior can extend to common practices, especially in the era of EHRs.
  • Discuss known federal and state priorities as indicators for future leadership challenges for healthcare executives.

Who Should Participate:

Hospital executives, physician leaders, nursing leaders and public policy leaders

Presented By:

Sarah F. Fontenot, JD, Adjunct Professor, Health Law, Department of Health Care Administration, Trinity University 

08:00 AM 02:00 PM

Exceptional Leadership

Do you know what it takes to be an exceptional leader in today’s dynamic healthcare environment? Find out during this in-depth online seminar, which will help you reconnect with the fundamental and essential leadership skills you will need to navigate the road ahead. Presenter Carson Dye, FACHE, will equip you with several strategies for goal setting, problem solving and decision making. Learn what research suggests are the 16 critical competencies that set great leaders apart from good leaders. And learn simple—but powerful—methods that will enhance your own leadership effectiveness while improving your ability to recognize strong leadership characteristics in potential employees. Discover how to lead in a way that offers greater personal satisfaction and enjoyment while minimizing stress and burnout.

E-book: Your registration fee includes the book Exceptional Leadership: 16 Critical Competencies for Healthcare Executives, Second Edition by the faculty, Carson Dye, FACHE. The e-book is provided through the VitalSource platform and is accessible for online and offline reading on Macs, PCs and a variety of tablets, including iPad.

Please review the e-book functionality before selecting your preference during registration. For more information about VitalSource and to view a short demonstration on VitalSource’s functionality, visit http://downloads.vitalbook.com/tutorials/publish/index.html?did=generic

Learning Objectives:

  • Build your own working definition for leadership and use this definition to enhance your own leadership effectiveness.
  • Identify 16 critical competencies for leadership and use this knowledge to evaluate and strengthen your leadership skills.
  • Learn how to evaluate others according to these competencies in interviews and bring stronger leaders into your organization

Who Should Participate:

Healthcare executives at all levels

Presented By:

Carson Dye, FACHEPresident/CEO, Exceptional Leadership, LLC

 

09:00 AM 04:15 PM

Leading in a Changing Environment: Focus on Population Health

Our current healthcare system is rapidly moving from a fragmented fee-for-service system that focuses on sickness toward a risk-based, capitated population health system that revolves around optimizing health. This drastic change requires new subpopulation business models and infrastructure to support it. Expert faculty will present case studies that show various ways in which organizations are making the necessary changes to move into a capitated population health environment. In addition, the faculty will share how to engage and align with physicians and key stakeholders to improve the health, experience and per capita cost of defined subpopulations. Attendees are encouraged to contribute to this eye-opening dialogue that will challenge assumptions.

Seminar Objectives:

  • Identify the key components of a population health program and the essential steps to build it.
  • Use best practice strategies to successfully engage and align with physicians.
  • Examine the process organizations use to craft a business plan that transitions from fee for service to risk-based capitation.

Who Should Attend:

CEOs, CMOs, CNOs, COOs, CFOs, and other senior-level healthcare executives

Presented by:

Jonathon H. Burroughs, MD, FACHE will be teaching at the Chicago Cluster.

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.