Contents
Health Services Management: A Case Study Approach, Twelfth Edition
Ann Scheck McAlearney, ScD Anthony R. Kovner, PhD
ISBN: 978-1-64055-359-0
Hardbound,
439pp,
2023
Order Code: 2464I
AUPHA/HAP Book
- Member Price: $63.00
- Non Member Price: $90.00
By Topic:
Book Description
Instructor Resources: Instructor’s manual featuring potential solutions to each case study and accompanying discussion questions, commentary on teaching the cases, a sample 16-week course syllabus featuring lecture topics, a case-to-competency crosswalk for health services management competencies, model assignments, sample classroom activities, and pre-class case analysis assignments.
Health Services Management: A Case Study Approach provides an overview of management and organizational behavior theory by inviting readers to analyze and respond to common managerial predicaments. The book includes a mix of vignette-style and data-driven cases, each of which enables readers to hone their management skills by navigating challenges that, just as in real life, do not have a single “right” answer.
This 12th edition contains 54 cases, 18 of which are new and address timely issues such as the following:
- Managing virtual team members
- Confronting racism and disparities in care
- Launching diversity, equity, and inclusion initiatives
- Adapting to crises such as the COVID-19 pandemic
- Working with patient and family advisory councils
- Sustaining a population health improvement program
- Engaging with physicians about financial decisions
- Addressing employee burnout and turnover
Health Services Management: A Case Study Approach will provide readers with a better understanding of the nature of their roles as managers, helping them practice the skills they will need to adapt to the varied challenges they will face.