Health Services Management: A Case Study Approach, Twelfth Edition

Ann Scheck McAlearney, ScD Anthony R. Kovner, PhD

ISBN: 978-1-64055-359-0
Hardbound, 439pp, 2023
Order Code: 2464I
AUPHA/HAP Book
  • Member Price: $63.00
  • Non Member Price: $90.00

Book Description

Instructor Resources: Instructor’s manual featuring potential solutions to each case study and accompanying discussion questions, commentary on teaching the cases, a sample 16-week course syllabus featuring lecture topics, a case-to-competency crosswalk for health services management competencies, model assignments, sample classroom activities, and pre-class case analysis assignments.

Health Services Management: A Case Study Approach provides an overview of management and organizational behavior theory by inviting readers to analyze and respond to common managerial predicaments. The book includes a mix of vignette-style and data-driven cases, each of which enables readers to hone their management skills by navigating challenges that, just as in real life, do not have a single “right” answer.

This 12th edition contains 54 cases, 18 of which are new and address timely issues such as the following:
  • Managing virtual team members
  • Confronting racism and disparities in care
  • Launching diversity, equity, and inclusion initiatives
  • Adapting to crises such as the COVID-19 pandemic
  • Working with patient and family advisory councils
  • Sustaining a population health improvement program
  • Engaging with physicians about financial decisions
  • Addressing employee burnout and turnover
This updated edition arranges its cases into five parts: one section focusing on the fundamentals of becoming a healthcare manager and four sections highlighting values and culture, organizational focus, performance evaluation, and authority and responsibility. Each part begins with a discussion of the management theories and principles that are presented in the ensuing cases.

Health Services Management: A Case Study Approach will provide readers with a better understanding of the nature of their roles as managers, helping them practice the skills they will need to adapt to the varied challenges they will face.