Health Services Management: A Case Study Approach provides an overview of management and organizational behavior theory by inviting readers to analyze and respond to common managerial predicaments. The book includes a mix of vignette-style and data-driven cases, each of which enables readers to hone their management skills by navigating challenges that, just as in real life, do not have a single “right” answer. 

This 12th edition contains 54 cases, 18 of which are new and address timely issues such as the following: 
 

• Managing virtual team members
• Confronting racism and disparities in care
• Launching diversity, equity, and inclusion initiatives
• Adapting to crises such as the COVID-19 pandemic
• Working with patient and family advisory councils
• Sustaining a population health improvement program
• Engaging with physicians about financial decisions
• Addressing employee burnout and turnover

This updated edition arranges its cases into five parts: one section focusing on the fundamentals of becoming a healthcare manager and four sections highlighting values and culture, organizational focus, performance evaluation, and authority and responsibility. Each part begins with a discussion of the management theories and principles that are presented in the ensuing cases. 

Health Services Management: A Case Study Approach will provide readers with a better understanding of the nature of their roles as managers, helping them practice the skills they will need to adapt to the varied challenges they will face.

Book Details

Order Code: 2464
ACHE Activate ISBN: 978-1-64055-514-3
Print ISBN: 978-1-64055-359-0
ePub ISBN: 978-1-64055-358-3