Newsletter

May 2, 2022

 


Program Spotlight:

Cultivate Core Leadership Competencies Today

Recent research suggests that when leaders are self-aware, they are more effective leaders. They make sounder decisions, build stronger relationships and cultivate more satisfied and engaged employees, all of which results in more profitable organizations. The “Virtual Leadership Development Program,” worth up to 15 ACHE Face-to-Face Education credits, is designed to increase leaders’ self-awareness of their presence and positive impact through skill and personality assessments, coaching sessions, groups discussions and peer exercises with lectures to enhance leadership capacity.

Healthcare leaders who participate in this program will identify barriers that may be preventing them from taking their career to the next level, learn how mindfulness and emotional intelligence are core leadership competencies, and gain awareness and tools to become more resilient leaders. Explore the full program agenda of the Virtual Leadership Development Program and register today.

Using AI to Unlock Capacity: A Requirement, Not a Luxury 

Hospital patient volume is rising as the population ages, chronic disease rates increase and patients return to receiving care that was deferred because of the pandemic. At the same time, labor statistics show a burgeoning physician and nurse shortage while reimbursement pressures are increasing. To survive, let alone thrive, it’s essential that hospitals learn how to do more with less.

Hospitals are increasingly turning to artificial intelligence to manage limited staff and constrained assets like inpatient beds, infusion chairs and operating rooms. Historically, AI was considered provocative and innovative. Now, AI is a best practice for hospitals that need to expand capacity rather than spend capital.

AI-driven systems are better than existing processes and technologies at matching supply and demand because they use advanced, pattern-matching algorithms and real-time insights to prescribe recommendations, according to a recent blog post written by LeanTaaS CEO and Founder Mohan Giridharadas. Rather than providing more alerts and dashboards, they optimize the underlying processes and provide intelligent recommendations to the front line. As a result, staff and providers can act quickly and decisively.

Leading health systems that have invested in AI-based capacity management are achieving great results. For example: 

Learn more about the benefits of AI-based capacity management in our book, Better Healthcare Through Math: Bending the Access and Cost Curves in Healthcare.

LeanTaaS, an ACHE Premier Corporate Partner, provided the content above. 

Call for Proposals: Forum on Advances in Healthcare Management Research

ACHE invites authors to submit proposals to present their research at the 15th annual Forum on Advances in Healthcare Management Research. This session will take place during ACHE’s 2023 Congress on Healthcare Leadership, which will be held March 27–30.

The lead presenter (or designate) of each selected proposal will receive a complimentary registration to the 2023 Congress. Submit your up-to-400-word abstract by July 11. For more information on the selection criteria and submission instructions, please visit ache.org/Congress/ForumRFP.cfm.

Leadership for Great Customer Service

“One of the most intriguing and troubling questions facing healthcare leaders is, ‘How do I create a meaningful and lasting culture of customer service in my institution?’ Improving customer service and patient satisfaction is a critical issue in administrative offices and hospital boardrooms across the United States.” This is how Thom A. Mayer, MD, FACHE, and Robert J. Cates, MD, begin the first chapter of their book Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients, Second Edition.

In this entertaining yet practical guide for healthcare leaders seeking to transform their organizations’ approach to elevating and sustaining service excellence, the authors present a model for achieving customer service excellence in three parts: Framing the Customer Service Mandate, Survival Skills for Achieving Great Customer Service and The A-Team Tool Kit. The latter part, The A-Team Tool Kit, provides readers with a highly pragmatic set of tools to help them achieve service excellence. Learn more and order your copy today. 

Save $225 on Your FACHE® Journey

Submit your application between now and June 30 and, if approved, ACHE will waive the $225 Board of Governors Exam fee.

When you become board certified in healthcare management as an ACHE Fellow, you’ll stand out from the crowd as a professional. Earning the FACHE credential demonstrates you have met rigorous standards and proven your competency in all areas of healthcare leadership. We want to thank you for your efforts, which is why when you submit your completed application between now and June 30, along with the $250 application fee and all supporting documents, ACHE will waive the $225 Board of Governors Exam fee for your approved application.

Take the next step toward elevating your professional status today, and learn about the requirements to sit for the Board of Governors Exam and resources available to help you prepare here.

Reminder: 2022 IHF Awards Open for Entries

The International Hospital Federation is accepting submissions for its 2022 IHF Awards through May 31.

2022 IHF Awards

IHF invites hospitals and other healthcare organizations around the world to submit entries that showcase outstanding projects, programs and services for the following award categories:

  • Dr. Kwang Tae Kim Grand Hospital Award.
  • Seddiqi Holding Excellence Award for Corporate Social Responsibility.
  • Ashikaga-Nikken Excellence Award for Green Hospitals.
  • Sultanate of Oman Excellence Award for Health Services During Crisis.
  • American Hospital Association Excellence Award for Healthcare Workers' Wellbeing.
  • American College of Healthcare Executives Excellence Award for Leadership and Management.
  • Austco Excellence Award for Quality and Patient Safety.

The IHF Awards will be presented to winners during a special awards ceremony at the 45th World Hospital Congress, Nov. 9–11, in Dubai, United Arab Emirates. Visit the IHF Awards webpage to learn more. For inquiries, please email awards@ihf-fih.org.

Early Bird Rates

Those interested in attending the World Hospital Congress can now register with early bird rates until Aug. 31. Learn more and register here.