Online Seminar

Management Mistakes, Moral Dilemmas and Lessons Learned - Newly Updated

Healthcare executives are called to act in situations where the "right" decision can be unclear. It is imperative to develop solid principles for making operationally and morally sound decisions.

Judicious decisions are financially prudent and will ensure compliance with regulatory requirements. Ultimately, sound decision making will help you avoid lawsuits and improve the quality, integrity, public image and competitive edge of your organization.

This course provides guidance in situations that include impaired professionals, gender discrimination, workforce reduction, mergers, diversity management, disaster planning and medical errors. Based on real case studies, this seminar will guide you in making principled decisions in light of challenging management dilemmas and conflicting moral demands.

You'll Learn:

  • Develop a framework for making sound decisions in challenging situations
  • Anticipate the long-term ramifications of your decision
  • Employ techniques to avoid hasty management decisions that significantly impact clinical care
  • Explore practical decision-making models that take into account critical constituencies
  • Develop strategies to skillfully analyze real life management problems

Your registration fee includes the new second edition of the book The Tracks We Leave: Ethics and Management Dilemmas in Healthcare by the faculty, Frankie Perry, RN, FACHE ®. This book is available softbound or in e-book format. Please review the e-book capabilities below before selecting your preference during registration.

E-book Option: The e-book is provided through the platform. The e-book version is accessible for online and offline reading on Macs, PCs and a variety of tablets including the iPad. If you choose the e-book version of the book, you will receive further information and download instructions from Kno at least two days before the start of the course.

If ordering an e-book within two days of the course’s start date, books are processed within two business days. For more information about Kno, or to view a short demonstration, visit

All softbound books are shipped to your preferred shipping address as stated in your ACHE account, unless otherwise specified.

“It was the most engaging online seminar I have participated in. The real-life situations evaluated each week made it believable and worthwhile; something I could relate to in my daily work life. I highly recommend this seminar.” –Kathy H., Vice President of Operations, Seminar Participant

Presented By:

Frankie Perry, RN, LFACHE
Faculty, Masters of Public Health Program, University of New Mexico


  • Click on the Register Online button for the date of your choice
  • Call ACHE's Customer Service Center at (312) 424-9400
  • Download a registration form PDF

Continuing Education Credit

In addition to the 6.00 ACHE Qualified Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

ACHE is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. ACHE designates this live internet activity for a maximum of 6.00 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Cancellation Policy

To cancel your participation in the seminar, please notify the Customer Service Center at least 14 business days before the start of the program for a full refund or credit, less a $50 processing fee. After that time, a refund is forfeited. For a full credit for a course cancellation or re-enrollment, please notify the Customer Service Center within 14 business days after the start of the program, less a $50 processing fee. After this time a credit or re-enrollment is forfeited. If a course includes a book, ACHE must receive notification of your cancellation prior to shipment of the book. Once the book has shipped, no refund or credit for the book will be granted. Substitute attendees are permitted. Notifications must be made in writing and can be faxed to (312) 424-9405 or mailed to the Customer Service Center, ACHE, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529 and must include the name of the original registrant and the new registrant's name, address and phone number.