Toxic Behaviors in Healthcare: How Everyday Civility Increases Patient Safety and Team Performance

Prepare strategies to mitigate and manage incidences and effects of disruptive behaviors

Respect is about real behaviors that make a difference in the double bottom line: financial performance and personal well-being. Implement strategies in your organization that promote respectful engagement and uphold the Joint Commission standards to address disruptive, toxic behaviors.

You'll Learn:

  • Explain at least eight bottom-line effects of disruptive, toxic behaviors on staff performance and patient safety
  • Describe the impact of workplace incivility on your organization’s culture and team dynamics
  • Use large-scale techniques to develop concrete values of professional and respectful behavior that translate into your performance management system
  • Use a new assessment tool to identify and counsel those who enable bad behaviors of others to continue—those we term “toxic protectors” and “toxic buffers.”
  • Apply an innovative five-step feedback technique that has the highest probability of modifying disruptive behaviors
  • Consider the feasibility of performance management that reinforces a 60-40 split between “task” and “values” work, respectively
  • Hire and fire more effectively than you have ever done before

Presented by:

Elizabeth L. Holloway, PhD and Mitchell E. Kusy, PhD

Seminar leaders Mitchell E. Kusy, PhD, culture change consultant, Zia Healthcare Consultants, and Elizabeth L. Holloway, PhD, professor, Antioch University, will introduce a systematic approach to prevent and mitigate the effects of the toxic behaviors impacting patient safety, professional retention and team collaboration.

Elizabeth Holloway, PhD will present in Seattle and Mitchell Kusy, PhD will present in Orlando, Fla.

This seminar was formerly titled "Toxic Behaviors in Healthcare: Systems of Respect to Impact the Double Bottom Line."


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Jul. 13– 16, 2015
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Dec. 14– 17, 2015
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ACHE members $1,425
Non-members $1,625

Who Should Attend

Senior executives, middle managers, clinical leaders (physicians and nurses) and risk managers.

Continuing Education Credit

In addition to the 12 ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

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