Managing Conflict, Accountability Conversations and Disputes

Know which crucial confrontations to hold and how to hold them

Regain control of the misunderstandings and misbehaviors that can destroy the cohesiveness of a leadership team. Whether the issue is medical errors, employee productivity or patient satisfaction, adopt the approaches that correct broken promises, violated expectations and bad behavior.

  • Master face-to-face accountability conversations and motivate productive behavior without the use of positional power or coercion
  • Distinguish how to hold anyone accountable—no matter their role, rank or temperament
View additional learning objectives

You'll also learn:

  • Develop skills to maintain good relations while still managing tough situations and remaining focused on the real issues
  • Identify sources of organizational and personal conflict; artfully address and then manage the conflicts and disputes that impede goal achievement and quality patient outcomes
  • Design a well-planned and structured follow-up that includes good reporting practices to limit conflict and accusations

Presented by: Stacy D. Nelson, EdD

Learn to conduct crucial conversations and confrontations as seminar leader Stacy D. Nelson, EdD, senior master trainer and consultant, VitalSmarts, shows how to maintain good relations while managing these tough organizational situations.

For More Information about this program and the On-Location Program:

To Purchase On-Location Programs
Call ACHE's On-Location Coordinator at (312)-424-9362 or email at

Seminar Offered in Lengths of:
12-Hour (2-Day)

Who Should Attend
Healthcare leaders whose organizations would benefit by being able to more successfully address and properly manage interpersonal conflict.
Continuing Education Credit

ACHE Face-to-Face Education credits assigned to this seminar are commensurate to the length of the seminar in hours.

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit.

  • National Association of State Boards of Accountancy (NASBA)
  • National Association of Boards of Examiners of Long Term Care Administrators (NAB): A $135 fee will be applied and sponsor must notify the On-Location coordinator of request prior to Letter of Agreements being signed.
  • Accreditation Council for Continuing Medical Education (ACCME): A lengthy application process is required involving an extensive needs assessment to be undertaken by the sponsoring organization. In addition, all promotional communication must be approved for ACCME accreditation by ACHE. Sponsor must notify the On-Location coordinator of request prior to Letter of Agreements being signed.