Managing Conflict, Confrontations and Disputes

Know which crucial confrontations to hold and how to hold them

Regain control of the misunderstandings that can destroy the cohesiveness of a leadership team. Whether the issue is organizational effectiveness, patient safety or sub-standard performance, you will learn the behaviors that correct broken promises and unmet expectations.

Practice essential skills to master face-to-face confrontations, hold superiors and subordinates accountable and motivate productive behavior .
Learn to identify and then manage the conflicts that impede goal achievements and quality patient outcomes.

View additional learning objectives

You'll also learn:

To hold anyone accountable—no matter their role, rank or temperament.
To maintain good relations while still managing tough situations by staying focused on the real issues.
How to achieve your goals without micromanaging the process.
To address artfully and then manage the conflicts and disputes that impede goal achievement and quality patient outcomes.

Presented by: Ronald McMillan and Stacy D. Nelson, EdD

Learn to conduct crucial conversations and confrontations as seminar leader Stacy D. Nelson, EdD, senior master trainer and consultant, VitalSmarts, and Ronald McMillan, co-founder, VitalSmarts, shows how to maintain good relations while managing these tough organizational situations.

For More Information about this program and the On-Location Program:

Call ACHE's On-Location coordinator at (312) 424-9354
Pricing Information

To Purchase On-Location Programs

Call ACHE's On-Location Coordinator at (312)-424-9362 or email at dtownsend@ache.org

Seminar Offered in Lengths of:

12-Hour (2-Day)

Who Should Attend

Healthcare leaders whose organizations would benefit by being able to more successfully address and properly manage interpersonal conflict.

Continuing Education Credit

ACHE Face-to-Face Education credits assigned to this seminar are commensurate to the length of the seminar in hours.

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit.

National Association of State Boards of Accountancy (NASBA)
National Association of Boards of Examiners of Long Term Care Administrators (NAB): A $135 fee will be applied and sponsor must notify the On-Location coordinator of request prior to Letter of Agreements being signed.
Accreditation Council for Continuing Medical Education (ACCME): A lengthy application process is required involving an extensive needs assessment to be undertaken by the sponsoring organization. In addition, all promotional communication must be approved for ACCME accreditation by ACHE. Sponsor must notify the On-Location coordinator of request prior to Letter of Agreements being signed.