November 2009*
Achieving Service Excellence: Strategies for Healthcare, Second Edition
Myron D. Fottler, PhD, Robert C. Ford, PhD, and Cherrill Heaton, PhD

Managing Stress and Preventing Burnout in the Healthcare Workplace
Jonathon R.B. Halbesleben, PhD

December 2009*
Managing Healthcare Ethically: An Executive's Guide, Second Edition
William A. Nelson, MDiv, PhD, and Paul B. Hofmann, DrPH, FACHE

Marketing Health Services, Second Edition
Richard K. Thomas, PhD

Understanding the U.S. Health Services System, Fourth Edition
Phoebe Lindsey Barton, PhD

*These publication dates are subject to change.