November 2009*
Achieving Service Excellence: Strategies for Healthcare, Second Edition
Myron D. Fottler, PhD, Robert C. Ford, PhD, and Cherrill Heaton, PhD
Managing Stress and Preventing Burnout in the Healthcare Workplace
Jonathon R.B. Halbesleben, PhD
December 2009*
Managing Healthcare Ethically: An Executive's Guide, Second Edition
William A. Nelson, MDiv, PhD, and Paul B. Hofmann, DrPH, FACHE
Marketing Health Services, Second Edition
Richard K. Thomas, PhD
Understanding the U.S. Health Services System, Fourth Edition
Phoebe Lindsey Barton, PhD
*These publication dates are subject to change.