The Well-Managed Healthcare Organization, Seventh Edition
Kenneth R. White, PhD, RN, FACHE
John R. Griffith, LFACHE
ISBN 13: 978-1-56793-357-4
Hardbound, 554 pp, 2010
Imprint: AUPHA/HAP Book
Order code: 2156
Students may rent this edition as an electronic textbook with access for 180 days. Visit coursesmart.com for more information.
This book may also be purchased as a textbook with perpetual electronic access. Visit www.cafescribe.com or Kno.com for more information.
The Well-Managed Healthcare Organization continues its position as the most comprehensive resource on healthcare management. This edition draws on the experiences of high-performing and Malcolm Baldrige Award-winning organizations. It describes the key drivers of success:
A culture of empowerment and responsive leadership that promotes teamwork among physicians, nurses, and other staff
A system for continuous improvement that emphasizes process analysis, negotiated goal setting, measurement, benchmarking, and rewards
This edition also includes:
A new chapter on building a culture of shared values, empowerment, communication, and service excellence
A new chapter on the organizational infrastructure that sustains continuous improvement
Strategies for building clinical processes that delight not only physicians and nurses with effective protocols but also patients with responsive, individualized care
Best practices for various operational functions, including comprehensive performance measures and organizational models
Strategies for retaining and increasing the contribution of clinical and administrative staff
Reader-friendly aids, such as on-the-page definitions of terminology
A companion website that includes: Synopses of chapter contents, learning goals and milestones for each chapter, and questions for reflection or discussion
The first edition of The Well-Managed Healthcare Organization won the American College of Healthcare Executive's James A. Hamilton Book of the Year Award.
Instructor Resources: Teaching suggestions, discussion questions with talking points, PowerPoint slides of figures, keywords, and questions to debate, author-led discussion forum, and gradable questions and answer guides. To see a sample click the link in the right-hand navigation bar.