EVENT CANCELED: Washington DC Cluster 2020

Acquire ready-to-use communication tools to increase employee, provider and patient engagement, clarify performance expectations and create a culture of collaboration with all stakeholders—resulting in a more purpose-driven and productive organization.

Seminar Objectives:

• Develop a personal action plan incorporating strategies, tactics and lessons learned.
• Enhance leadership and coaching skills to deliver aligned messages connecting behavior to mission execution.
• Apply communication techniques to create a feedback-rich environment, minimize negativity, convey respect, encourage peer to peer leadership and navigate tough conversations.
• Obtain methods to increase stakeholder engagement and decrease turnover and anxiety.
• Gain comfort in clarifying performance expectations to reduce miscommunications and safety errors and manage priorities more effectively.
• Understand how fear creates conflict and undermines quality.
• Identify the roles of respect and safety in delivery of difficult messages.

Who Should Attend:

CEOs, COOs, CMOs, chief experience officers and other senior-level executives.

Presented by:

• Lynne S. Cunningham, FACHE, Coach, Studer Group

This seminar provides a unique opportunity for healthcare executives to build the leadership skills and knowledge needed to address patient-experience initiatives in their organizations. Through a series of simulations, case studies, interactive exercises and discussions, participants will experience healthcare from the patient’s perspective. This timely, experiential seminar will explore the guiding principles impacting the patient experience and examine the leadership skills and focus areas needed to effect this cultural change.

Seminar Objectives:

• Discover strategies and methods to put the human experience at the center of healthcare delivery.
• Connect to the patient experience on both personal and humanistic levels.
• Understand guiding principles important to the patient experience.
• Identify the leadership competencies, skills and commitment necessary to affect this cultural change.

Who Should Attend:

CEOs, vice presidents and department heads.

Presented by:

• Mary-Ellen Pichè, FACHE, Consultant

Our current healthcare system is rapidly moving from a fragmented fee-for-service system that focuses on sickness toward a risk-based, capitated population health system that revolves around optimizing health. This drastic change requires new subpopulation business models and infrastructure to support it. Expert faculty will present case studies that show various ways in which organizations are making the necessary changes to move into a capitated population health environment. In addition, the faculty will share how to engage and align with physicians and key stakeholders to improve the health, experience and per capita cost of defined subpopulations. Attendees are encouraged to contribute to this eye-opening dialogue that will challenge assumptions.

Seminar Objectives:

• Identify the key components of a population health program and the essential steps to build it.
• Use best practice strategies to successfully engage and align with physicians.
• Examine the process organizations use to craft a business plan that transitions from fee for service to risk-based capitation.

Who Should Attend:

CEOs, CMOs, CNOs, COOs, CFOs, and other senior-level healthcare executives

Presented by:

• Jonathan H. Burroughs, MD, JD, FACHE, President & CEO, The Burroughs Consulting Network, Inc.

Regain control of the misunderstandings and misbehaviors that can destroy the cohesiveness of a leadership team. Whether the issue is medical errors, employee productivity or patient satisfaction, adopt the approaches that correct broken promises, violated expectations and bad behavior.

Seminar Objectives:

• Master face-to-face accountability conversations and motivate productive behavior without the use of positional power or coercion
• Distinguish how to hold anyone accountable—no matter their role, rank or temperament
• Develop skills to maintain good relations while still managing tough situations and remaining focused on the real issues
• Identify sources of organizational and personal conflict; artfully address and then manage the conflicts and disputes that impede goal achievement and quality patient outcomes
• Design a well-planned and structured follow-up that includes good reporting practices to limit conflict and accusations

Who Should Attend:

Healthcare leaders whose organizations would benefit by being able to more successfully address and properly manage interpersonal conflict.

Presented by:

• Stacy D. Nelson, EdD, Master Trainer, VitalSmarts, Inc

Learn how to create a robust corporate culture by combining essential elements to achieve sustainable improvement capability. A variety of memorable “proof of concept” exercises will be conducted to reinforce the role of each technique. You will be asked to bring a process-improvement opportunity from your organization and work it in the session along with your peer group.

Seminar Objectives:

• Identify the methods and techniques employed to support performance improvement initiatives in healthcare, with specific focus on Lean and Six Sigma
• Discuss the business case for portfolio management, how it functions and how it guides the organization to do things right, while doing the right things.
• Implement change management techniques designed to maximize positive interactions at all levels of the organization.
• Apply all these techniques to a problem in your organization that you wish to solve with tools provided by the faculty

Who Should Attend:

CEOs, CFOs, CMOs, CNOs, COOs and department heads of large, complex multidisciplinary departments.

Presented by:

• Ian R. Lazarus, LFACHE, Creato Performance Solutions, President & CEO
• Wendy Novicoff, PhD, Professor, University of Virginia School of Medicine

Legislators are called to weigh in on a number of issues, from healthcare to energy to farm policy and more. Although lawmakers may be experts on one or two issues, it is impossible for them to master every topic likely to come before Congress. Elected officials rely on good staff work, outside expertise and, most importantly, constituent input to effectively represent the people of their district or state. That's why they need, and want, to hear from you. In this session, Erik Rasmussen, vice president, legislative affairs, American Hospital Association, will provide an update on the pressing issues facing Congress and policymakers, and how the November mid-term elections could impact hospitals and health systems. He will also discuss best practices for establishing and nurturing relationships with elected officials and their key staff members and how you can share your organization's story for maximum affect.

Who Should Attend:

CEOs and senior leaders of hospitals and health systems.

Presented by:

• Erik Rasmussen, VP of Advocacy, American Hospital Association

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

Value-based reform, ACO and bundled payment initiatives and mandates to collaborate with physicians have elevated the need for innovative health system design. Now more than ever, unique and strategic collaborative partnerships, leadership development and aggressive margin improvement are crucial for health system success. This seminar is an action planning forum for C-suite leaders to explore solutions to emerging issues brought about by a changing healthcare environment.

Seminar Objectives:

• Nine high-leverage margin improvement focus areas and over 40 specific projects found among top-performing healthcare organizations
• Effective standardization approaches, including the pros and cons of centralization vs. decentralization as practiced by leading not-for-profit and for-profit health systems
• Four alternative clinical co-management and physician integration structures found in the field and pros and cons of which works best
• Approaches for developing leaders across the organization that will optimize total change capacity by getting “everyone in the game” to accelerate margin improvement, patient experience, and other critical strategies
• Post-acute care and early intervention strategies for achieving full ACO-level and bundled payment quality and efficiency

Who Should Attend:

CEOs and other C-suite leaders of health systems, hospitals, outpatient surgery centers and diagnostic/therapeutic facilities, skilled nursing facilities and long-term rehabilitation facilities.

Presented by:

• Chip Caldwell, LFACHE, Chairman, Caldwell Butler & Associates, LLC
• Kevin S. Cook, President & CEO, University Hospitals & Health System/UMiss Med Ctr

High Reliability is the study of human performance in complex systems and includes systems thinking, event analysis, techniques to minimize human error, approaches to improve processes, psychological safety, consistency in a fair and just response to errors and tactics to move organizations to a culture where a safety-first focus drives higher levels of performance across all domains.

This course will help leaders understand how to deal with challenging work conditions, high-risk operations and threats to success using lessons from High Reliability Organizations (HROs). HROs create organizational mindfulness, which is a rich awareness and a capacity for action that jointly facilitates a capability to discover and manage unexpected events before they escalate into crises and catastrophes.

Participants will improve their knowledge on how to build high reliability principles and practices into a daily operating system to improve performance in patient and workforce safety, clinical quality, patient and employee experience and operational efficiency.

Seminar Objectives:

• Describe the critical role of leadership in understanding HRO principles and adopting HRO practices to improve organizational mindfulness and overall performance.
• Describe how the science of human performance and error prevention can be harnessed to improve accountability as well as outcomes.
• Define preventable harm to include both physical and emotional harm to patients, families and employees, as well as harm resulting from failures relating to equity and socio-behavioral issues.
• Describe the importance of a culture of psychological safety supported by a structured approach to Fair and Just Culture.

Who Should Attend:

CEOs, COOs, CMOs, CNOs, senior executives and department heads

Presented by:

• Tejal K. Gandhi, MD, CPPS, Chief Safety and Transformation Officer, Press Ganey
• Steve Kreiser, MBA, Partner, Press Ganey Strategic Consulting
• Gary Yates, MD

The healthcare industry is accelerating the transition from inpatient to ambulatory care as payment models move increasingly from volume to value. Ambulatory venues have lower cost structures, enable more flexible care models, and provide optimized service and value outcomes. This seminar will explore how ambulatory models provide unlimited ways to optimize clinical outcomes at a fraction of the traditional cost. Expert faculty will highlight the essential operational competencies for ambulatory management using a variety of ambulatory facilities to illustrate key points. Types of organizations discussed will include accountable care organizations, patient-centered medical homes, ambulatory surgery centers, primary care centers, retail clinics and e-health platforms. You will review a cross section of today’s ambulatory models and examine the evolving leadership skills that will be needed to optimize their performance.

Seminar Objectives:

• Investigate the mandate to move traditional clinical services into the ambulatory setting and the opportunity that this provides to create new, innovative clinical and business models.
• Discuss the operational competencies needed to manage ambulatory care models successfully.
• Explore some of the many ambulatory models available for development and customization by your organization.
• Discover how leading healthcare organizations work to continuously innovate and reimagine ambulatory delivery systems.

Who Should Attend:

Healthcare leaders at all levels who are interested in leading, managing or innovating with ambulatory healthcare delivery systems.

Presented by:

• Jon Burroughs, MD, JD, FACHE, President/CEO, The Burroughs Healthcare Consulting Network Inc.

Approximately one out of every three physicians is experiencing professional burnout at any given time. Equally troubling, burnout exists among all healthcare professionals and is on the rise. With staff burnout linked to multiple problems in healthcare organizations—lower care quality, lower patient satisfaction, higher medical error rate, high turnover rate and, sadly, suicide among healthcare workers—the stakes are high for leaders to make staff wellness a priority. Yet, most healthcare leaders frequently fail to acknowledge and address this serious issue. Even when leaders recognize this as a problem, they are often presented with confusing information or get-better-quick solutions that bring no lasting change and can sometimes increase cynicism among employees. During this two-day seminar, participants will learn how to recognize burnout and will explore a simple and practical framework to improve overall staff wellness.

While presenting and demonstrating the framework, expert faculty will show how healthcare leaders can work collaboratively with clinicians and nonclinicians alike to resolve personal and organizational burnout dynamics. Participants will leave the course with an actionable plan to reverse—or better yet, prevent—burnout in their own organizations and ideas for improving overall wellness strategies.

Seminar Objectives:

• Understand the difference between burnout and stress, the three main symptoms of burnout and how to recognize it in oneself and others.
• Develop a plan to reverse and prevent burnout including creating a performance engagement system within the organization.
• Discover how to target burnout and lead the way for others in your organization to address this critical issue as part of a wellness and performance objective.

Presented by:

• Harjot Singh, MD, Healthcare Burnout Coach, TheHappyMD.com
• Michael E. Frisina, PhD, CEO, The Frisina Group

Search Seminars

Learn the fundamentals and best practices to lead a strategic planning process that yields concrete actions and improves competitiveness.

Seminar Objectives:

• Apply tools to assess competitiveness and the critical issues your organization will face.
• Gain involvement and ensure that plans lead to actions that impact the future.
• Examine your organization’s competitive strengths and weaknesses, as well as the critical issues your organization will confront within the next three years.
• Determine the appropriate individuals to involve in the planning process and expedite the transition from planning to implementation.
• Strategies for gaining buy-in from key constituents including the board, administrative staff and medical staff.
• Tips for overcoming challenges you may face while developing your strategic plan.

Who Should Attend:

CEOs, COOs, senior-level executives, physician executives and trustees.

Presented by:

• John M. Harris, Director, Veralon
• Scott C. Stuecher, Manager, Veralon

Harris will be presenting at the 2019 San Diego Cluster.
Harris and Stuecher will be presenting at the 2019 Orlando Cluster.