Faculty

Diane Ball

Speaker

<div>Diane Ball is a consultant, trainer and group facilitator, currently working for the Baird Consulting Group in Ft. Atkinson, Wis. Her diverse background includes critical care nursing, cardiac rehab nursing, staff and patient education, complimentary therapies, business development, leadership and patient centered care. Ms. Ball was the patient-centered champion at Delnor Hospital in Geneva, Ill., from 2005 to 2010 and successfully implemented the Planetree model of patient-centered care. She consulted for Planetree from 2010 to 2013.</div><div></div>

Jon Burroughs, MD, JD, FACHE

Author

<p>Jon Burroughs, MD, JD, FACHE is president/CEO of The Burroughs Healthcare Consulting Network, Inc., Glen, New Hampshire, which provides best-practice training and solutions to healthcare systems throughout the United States and beyond. His work focuses on how healthcare systems can adopt best practices and avoid systems failures which can result in loss of public confidence and market share. He works with executive teams, governing boards, medical staff and clinical leadership. He also works with legal counsel to ensure compliance and avoidance of unnecessary risk by demonstrating how leadership can be aligned to achieve exceptional results. Dr. Burroughs serves on the national faculties of both ACHE, where he has been consistently rated as a top speaker, author, educator and facilitator for the past twenty-five years. </p>

About Jon Burroughs, MD, JD, FACHE
President & CEO
The Burroughs Healthcare Consulting Network, Inc

Chip Caldwell, LFACHE

Author

<p>Chip Caldwell, LFACHE, is chairman of Caldwell Butler & Associates LLC, St. Augustine, Fla. He has served as an executive team performance coach for 20 years and is considered a thought leader in healthcare quality and performance improvement methodology. Mr. Caldwell was the healthcare representative on the U.S. Quality Council, and continues to serve as a member of the Malcolm Baldrige National Quality Award Board Support Team. He has also authored or co-authored six healthcare management books on cost reduction, accountable change models and the executive role in Lean Six Sigma. A nationally recognized speaker, he has led ACHE seminars for over 15 years.</p> Mr. Caldwell serves as faculty for the following ACHE seminars: <ul><li>Achieving Speed, Spread, Scalability and Sustainability for Health Systems</li> <li>Aggressively Improve Margin and Market Growth: 2020 National Research for C-Suite </li></ul> Mr. Caldwell also authored the following Health Administration Press publications: <ul><li><em><a href="https://www.ache.org/learning-center/publications/books/1124I">Medication Safety and Cost Recovery: A Four-Step Approach for Executives</a></em></li> <li><em>What Top-Performing Healthcare Organization Know: 7 Proven Steps for Accelerating and Achieving Change</em></li></ul>

Kevin S. Cook

Speaker

<p>Kevin Cook has more than 20 years of healthcare leadership experience. He recently joined Sutter Health after working as a managing principal for Caldwell Butler, a healthcare consulting firm that uses evidence-based methods to improve margin, quality and patient experience. Cook has also served as the COO of Franciscan Missionaries of Our Lady Health System, a five-region, 10-hospital system based in Louisiana and Mississippi. He created the operational infrastructure to move the system from a holding company to an operating company.</p> <p>Cook also led the University of Mississippi Medical Center’s health system for seven years. Before joining UMMC, Cook spent eight years with Mercy Health in Cincinnati. While at Mercy, he was a regional CEO, market CEO and hospital COO serving in both Ohio and Pennsylvania. He also worked for Triad Hospitals in Mississippi. Before his career in hospital operations, Cook worked with Caldwell Butler as a Six Sigma engineer and as director of operations at the Premier Innovation Institute.</p> <p>Cook earned his undergraduate degree from Hobart and William Smith College and holds a master’s degree in business administration from Boston University. He served in the U. S. Marine Corps from 1991 to 1999, rising to the rank of major. Cook is a two-term Council of Teaching Hospitals board member at the Association of American Medical Colleges and serves as ACHE faculty. </p>

Lynne S. Cunningham, FACHE(R)

Speaker

<p>Lynne S. Cunningham has more than 40 years of healthcare experience, including 30 years as a strategic planning and marketing consultant and international speaker on topics focused on strategic communications. She has worked with hospitals, health systems, medical groups, organ procurement organizations and federally qualified healthcare centers in the U.S. and Canada to define, measure and evaluate the perception of quality among patients, employees, physicians and the community. Ms. Cunningham is the author of several books and many journal articles on topics including the impact of patient satisfaction on malpractice exposure, physician involvement in marketing, and marketing best practices in a variety of service lines. Her newest book is <em>Taking Conversations From Difficult to Doable: 3 Models to Master Tough Conversations</em>. She recently retired from Studer Group, where she had been a coach and speaker for 20 years. Prior to that, she held staff administrative positions with Sutter Health and Kaiser Permanente. Ms. Cunningham is board certified in healthcare management as an ACHE Fellow.</p> <p>Ms. Cunningham serves as faculty for the following ACHE seminars:</p> <ul> <li>Compelling Communication: Creating Engagement, Understanding and Results </li> </ul>

About Lynne S. Cunningham, FACHE(R)

Michael E. Frisina, PhD

Author

<p>Michael E. Frisina, PhD, is founder/CEO of The Frisina Group LLC, Elgin, S.C., and The Center for Influential Leadership. He is an author, educator and consultant specializing in healthcare leadership and performance improvement. He is also an internationally known speaker and the author of <em>Influential Leadership: Change Your Behavior, Change Your Organization, Change Health Care. </em>Dr. Frisina was previously assistant professor at the U.S. Military Academy at West Point and assistant professor at the Uniformed Services University of the Health Sciences in Bethesda, Md. He has held administration positions in both military and civilian healthcare systems at various levels of increasing responsibility.</p> <p>Dr. Frisina serves as faculty for the following ACHE seminars:</p> <ul> <li>Behavior Smarts: Increasing Healthcare Leadership Performance</li> <li>Leading for Success: Creating a Committed Workforce</li> <li>Professional Burnout in Healthcare: Lead Your Organization to Wellness</li> <li>Leading from Your Upper Brain - A Neuroscience Approach to Driving Performance<br /> </li> </ul> <p> Dr. Frisina has also authored the following Health Administration Press publications:</p> <p><a href="https://www.ache.org/learning-center/publications/books/2451I"> <em>Leading With Your Upper Brain: How to Create the Behaviors That Unlock Performance Excellence</em> </a></p> <p><a href="https://www.ache.org/learning-center/publications/books/2275I"><em>Influential Leadership: Change Your Behavior, Change Your Organization, Change Health Care</em></a></p>

John M. Harris

Author

<p><strong></strong></p> <p>John Harris is a managing director with VMG Health, a leading healthcare consulting firm for business performance. His work focuses on strategy, physician engagement, value-based care, governance as well as partnerships, mergers and acquisitions. He advises health systems and hospitals, physician groups, clinically integrated networks, accountable care organizations, health plans and others. </p> <p>Harris serves as faculty for ACHE seminars including Physician Strategy for Hospitals: How to Align Independents, Fix Employment, Beat Disruptors, Succeed in Value, Ensure Access and Grow; Hospitals and Health Systems of the Future: Transforming to Thrive; and Strategic Planning: From Formulation to Action. Mr. Harris has also co-authored <a href="https://www.ache.org/learning-center/publications/books/2337I" target="_blank"><em>Healthcare Strategic Planning, Fifth Edition</em></a>, a Health Administration Press publication. </p>

Drew Harris, DPM

Speaker

<div>Drew Harris is an assistant professor and director of the Health Policy and Population Health programs at the Thomas Jefferson University School of Population Health in Philadelphia. His academic interest is in the complex interplay between public health, medical care and public policy. Dr. Harris is a health policy researcher, exploring the impact of vaccine mandate policy on New Jersey vaccination rates. He founded the New Jersey Public Health Institute and served on the executive board of the American Public Health Association.</div><div> </div><div>Dr. Harris serves as faculty for the following ACHE seminars:</div><div><ul><li>Leading in a Changing Environment: Focus on Population Health </li></ul></div>

Steve Kreiser

Speaker

<div>Steve Kreiser is a senior consultant with Healthcare Performance Improvement in Virginia Beach, Va., a firm specializing in improving human performance in complex systems using evidence-based methods derived from high-risk industries. Mr. Kreiser is a former U.S. Navy fighter pilot with experience improving reliability and safety in naval aviation. His current position includes working on safety culture transformation efforts in dozens of healthcare organizations across the country. Additionally, he has experience in team training and integration.</div><div> </div><div>Mr. Kreiser serves as faculty for the following ACHE seminars:</div><div><ul><li>Effective Leadership for High-Reliability Healthcare </li></ul></div>

Ian R. Lazarus, LFACHE

Author

<div></div><p style="0in;.0001pt; 115%">Ian Lazarus is president/CEO of Creato Performance Solutions in Del Mar, Calif. Previously, he has held senior positions at Voluntary Hospitals of America (now Vizient), Kaiser Permanente and McKesson. He has been published widely in a range of prominent healthcare journals, and is currently a monthly columnist for Quality Magazine, writing on topics related to performance improvement across all major industries. Board certified in healthcare management as an ACHE Fellow, Mr. Lazarus has presented at ACHE’s Congress for the past 21 years and serves on the faculty for ACHE’s regional cluster programs. He has earned the ACHE Exemplary Service Award for his years of voluntary service to ACHE.</p><div><div id="pastingspan1"></div><div id="pastingspan1">Mr. Lazarus serves as faculty for the following ACHE seminar:</div><div> </div><div id="pastingspan1">   •  A Proven Formula for Achieving Enterprise Operational Excellence</div><div></div></div>

Stacy D. Nelson, EdD

Speaker

<div>Stacy Nelson is president of Leadership Influence LLC. He is also part of the VitalSmarts faculty in Provo, Utah. Dr. Nelson delivers “Crucial Conversations,” “Crucial Accountability,” “Influencer,” “Getting Things Done” and “The Power of Habit” trainings to organizations across the globe. A recipient of the Zapara award for excellence in teaching, Dr. Nelson consistently receives accolades for his charismatic presentation style and highly effective training design. He is also considered an expert in the VitalSmarts research healthcare studies Silence Kills: The Seven Crucial Conversations for Healthcare and The Silent Treatment. Specializing in healthcare and leadership, Dr. Nelson helps individuals, teams and organizations increase organizational effectiveness, achieve bottom-line results and become measurably more vital.</div> <div> </div> <div>Dr. Nelson serves as faculty for the following ACHE seminars: </div> <ul> <li>Managing Conflict, Accountability Conversations and Disputes</li> </ul>

Wendy Novicoff, PhD

Speaker

<div>Wendy Novicoff is a professor of Public Health Sciences and Orthopaedic Surgery at the University of Virginia School of Medicine, where she teaches research methodology and quality management. She is a certified Six Sigma Master Black Belt and Lean Sensei, and has had the opportunity to work with healthcare organizations nationwide to implement Lean and Six Sigma programs. Dr. Novicoff’s primary research interests are health services research, outcomes evaluations, hospital/health system data quality and integrity, and performance improvement.</div><div> </div><div>Dr. Novicoff serves as faculty for the following ACHE seminars:</div><div><ul><li>A Proven Formula for Achieving Enterprise Operational Excellence </li></ul></div>

Mary-Ellen Piche, LFACHE

Author

<p>Mary-Ellen Pichè is a consultant who provides services to healthcare organizations to include organizational assessment/development, patient experience improvement, and staff/patient engagement. Previously she was a consultant with Planetree Inc. in Derby, Conn., and CEO at the Stratton VA Medical Center in Albany, N.Y., where she participated in national crisis leadership and new employee orientation initiatives.</p> <p>Ms. Pichè serves as faculty for the following ACHE seminars:</p> <ul> <li>Leading for Change: Creating a Humanistic Approach for Patient, Family and Staff Engagement</li> </ul><div></div><div>Books published by Health Administration Press:</div><div> </div><div><em><a href="https://www.ache.org/learning-center/publications/books/2453I">The Patient’s Primary Care Experience: A Road Map to Powerful Partnerships </a></em></div>

Read more about Mary-Ellen Piche, LFACHE

About Mary-Ellen Piche, LFACHE
Consultant

Priscilla Ross

Speaker

<p>Priscilla A. Ross is senior associate director, federal relations, at the American Hospital Association, where she represents the interests of member hospitals, health systems and clinician partners before the U.S. Congress. In this role, she ensures that AHA members' perspectives are addressed in national health policy development and legislative debates. Before joining AHA, Ross served as legislative director to U.S. Senator Benjamin L. Cardin from 2007 to 2014. She was responsible for policy development, legislative initiatives, healthcare, Social Security, human resources and the Senator’s work on various committees. She also served as his office’s liaison to Senate leadership. Prior to her service on Capitol Hill, Ross was assistant vice president for legislation at the Federation of American Hospitals. She has gained experience in healthcare payment and delivery at Harvard Community Health Plan, CareFirst BlueCross/Blue Shield and the Psychiatric Institute of Washington.</p>

Scott C. Stuecher

Speaker

<div>Scott Stuecher is a vice president at Hammes Healthcare, a healthcare consulting firm headquartered in Milwaukee. His engagement work focuses on strategic facility development and network planning for hospitals and healthcare systems. He is an accomplished healthcare executive and thought leader, recognized by clients for delivering innovative and actionable solutions to complex strategic challenges. Over his 15-year career, Mr. Stuecher has worked with more than 100 provider organizations across the United States, ranging from multiregional health systems and academic medical centers to independent community hospitals.</div><div>  </div>Prior to joining Hammes, Mr. Stuecher served healthcare institutions in other consulting capacities, most recently as a principal with Veralon, a national strategic and financial planning firm. He frequently publishes on a variety of industry topics and has spoken at numerous healthcare leadership conferences. He was also a contributing author to Healthcare Strategic Planning, Fourth Edition, published by Health Administration Press. Mr. Stuecher is based in Columbus, Ohio.<br /><br /><div></div>

Gary Yates, MD

Speaker

<p>Gary Yates is a former partner with Press Ganey Strategic Consulting and the founding president of Healthcare Performance Improvement (HPI) LLC. Prior to that, he was senior vice president/CMO for Sentara Healthcare, where his responsibilities included the clinical effectiveness, patient safety, physician integration and medical management initiatives for Sentara’s integrated health system. He is a board-certified family physician and currently serves on the Board of Stewardship Trustees for CommonSpirit Health.</p>

EVENT CANCELED: Washington DC Cluster 2020

Cluster Faculty

Diane Ball

Speaker

Jon Burroughs, MD, JD, FACHE

Author

Chip Caldwell, LFACHE

Author

Kevin S. Cook

Speaker

Lynne S. Cunningham, FACHE(R)

Speaker

Michael E. Frisina, PhD

Author

John M. Harris

Author

Drew Harris, DPM

Speaker

Steve Kreiser

Speaker

Ian R. Lazarus, LFACHE

Author

Stacy D. Nelson, EdD

Speaker

Wendy Novicoff, PhD

Speaker

Mary-Ellen Piche, LFACHE

Author

Priscilla Ross

Speaker

Scott C. Stuecher

Speaker

Gary Yates, MD

Speaker