EVENT CANCELED: San Diego Cluster 2020

Healthcare leaders know the importance of developing and maintaining strong relationships with their medical staff to support their mission and goals. Misalignment from the prevailing volume-based reimbursement causes wide clinical practice variation and overuse, contributing to rising costs and thinning margins. Finding the right approach among the numerous models, incentive structures and confounding regulations is a strategic imperative that can affect medical staff relations—and organizational performance. During this seminar, uncover the actionable research-based approaches to engaging physicians and aligning their interests with your organization’s strategic and financial goals while working toward a more clinically integrated environment. Before the seminar, participants will complete a brief assessment to begin identifying alignment opportunities. During the seminar, faculty will uncover shared best practices to guide participants’ development of a tailored blueprint to take back to their organizations for high-affinity physician engagement, tighter alignment and improved organizational performance.

Seminar Objectives:

• Explore the impact of physician-hospital relations on organizational performance and leadership effectiveness. 
• Develop an individualized physician-hospital alignment plan.
• Assess and apply personal leadership competencies needed for effective physician-hospital alignment.

Who Should Attend:

Senior-level health system, hospital and group practice executives with responsibility for physician engagement, alignment and integration, including C-suite executives, service line leaders, medical directors and group practice administrators.

Presented by:

• Richard J. Priore, ScD, FACHE, Founder/CEO, Excelsior HealthCare Group/Distinguished Service Professor, Opus College of Business, University of St. Thomas
• Mark J. Werner, MD, National Director, Clinical Consulting, The Chartis Group

Acquire ready-to-use communication tools to increase employee, provider and patient engagement, clarify performance expectations and create a culture of collaboration with all stakeholders—resulting in a more purpose-driven and productive organization.

Seminar Objectives:

• Develop a personal action plan incorporating strategies, tactics and lessons learned.
• Enhance leadership and coaching skills to deliver aligned messages connecting behavior to mission execution.
• Apply communication techniques to create a feedback-rich environment, minimize negativity, convey respect, encourage peer to peer leadership and navigate tough conversations.
• Obtain methods to increase stakeholder engagement and decrease turnover and anxiety.
• Gain comfort in clarifying performance expectations to reduce miscommunications and safety errors and manage priorities more effectively.
• Understand how fear creates conflict and undermines quality.
• Identify the roles of respect and safety in delivery of difficult messages.

Who Should Attend:

CEOs, COOs, CMOs, chief experience officers and other senior-level executives.

Presented by:

• Lynne S. Cunningham, FACHE, Coach, Studer Group

Learn the fundamentals and best practices to lead a strategic planning process that yields concrete actions and improves competitiveness.

Seminar Objectives:

• Apply tools to assess competitiveness and the critical issues your organization will face.
• Gain involvement and ensure that plans lead to actions that impact the future.
• Examine your organization’s competitive strengths and weaknesses, as well as the critical issues your organization will confront within the next three years.
• Determine the appropriate individuals to involve in the planning process and expedite the transition from planning to implementation.
• Strategies for gaining buy-in from key constituents including the board, administrative staff and medical staff.
• Tips for overcoming challenges you may face while developing your strategic plan.

Who Should Attend:

CEOs, COOs, senior-level executives, physician executives and trustees.

Presented by:

• John M. Harris, Director, Veralon
• Scott C. Stuecher, Manager, Veralon

Harris will be presenting at the 2019 San Diego Cluster.
Harris and Stuecher will be presenting at the 2019 Orlando Cluster.

This seminar will focus on the current healthcare environment for military candidates, including advantages and disadvantages of entering the workforce after a military career. You will learn from others who have moved from military to civilian healthcare.

Seminar Objectives:

• Identify the professional development techniques needed for success, including interviewing skills and preparing a resume.
• Discuss ways to avoid making the three biggest resume mistakes.
• Gain effective networking tips and resources.
• Discover methods for evaluating and negotiating a job offer.
• Review survey results of transitioned military personnel.

Presented by:

• Christopher L. Morgan, FACHE, CEO, Health Strategies, LLC
• Stephanie Underwood, Vice President, Phillips DiPisa & Associates

Continuing Education Credit

In addition to the ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

With the myriad changes taking place within the healthcare industry, executives face a number of challenges. To address these challenges and deliver higher value to patients, many organizations have adopted Lean methods. This seminar is for executives who are dedicated to practicing and sustaining operational excellence through the application of Lean principles in their organizations. Faculty will challenge attendees to reflect upon current operational processes and shed long-held beliefs about management styles. Participants will obtain and understand how to effectively apply Lean tools, including Leader Standard Work, Visual Management, the Lean Six Sigma Scorecard and a daily status report.

Seminar Objectives:

• Hone the coaching skills necessary to achieve results through frontline employees.
• Define the critical components of a comprehensive management system.
• Understand the importance of the role an organization’s management systems play in achieving sustainable accountability and results.

Who Should Attend:

CEOs, CMOs, CNOs, COOs, CFOs, and other senior-level healthcare executives, physician leaders and department directors.

Presented By:

• Marta Karlov, Lean Value Consultant, American Family Insurance
• Patsy Engel, Faculty, Catalysis

Leadership to achieve extraordinary results requires the ability to master five practices proven through research as necessary and sufficient requirements for great success. This seminar will focus on the five practices identified as critical to organizational success. Great leadership creates great workplaces, and this seminar will address how these five practices enable the leader to accomplish the extraordinary. Attendees will also be given an innovative leadership toolbox designed to help them master the activities and functions leaders who accomplish the extraordinary do every day.

Seminar Objectives:

• Use proven tools and techniques to identify and develop your leadership philosophy.
• Improve your leadership skills, even if you have little formal authority.
• Increase your influence and effectiveness by becoming a quiet but strong leader.
• Practice ways to recognize and reward employee contributions and build a winning team.

Who Should Attend:

Healthcare leaders at all levels of their careers.

Presented by:

Jody R. Rogers, PhD, LFACHE, Visiting Professor, Trinity University

As the value-based care model becomes more prominent in the healthcare environment, partnering with your physician leaders to improve patient care and create efficiencies should be one of your top priorities. This two-day, interactive seminar provides practical strategies to engage physicians in a way that builds sustainable relationships in your organization. Using case studies from other hospitals and health systems, seminar faculty will examine best practices and common errors of physician engagement and teach strategies to educate system leaders and board members on the importance of building sustainable relationships with the medical team.

Seminar Objectives:

• Integrated organizational structures that improve patient care
• Establish financial control systems to help eliminate inefficiencies
• Develop physician-hospital reporting mechanisms to improve communication, data-sharing and performance
• Grow relationships with medical staff to create a strong teamwork atmosphere
• Set benchmarks to monitor and assess the performance of physician-administrator teams

Who Should Attend:

CEOs, COOs, CFOs, senior executives, department heads/directors and clinical executives (physicians and nurses).

Presented by:

• Nick A. Fabrizio, PhD, FACHE, Principal Consultant, Medical Group Management Association
• Todd Sagin, President and National Medical Director, Sagin Heathcare Consulting

Over the past several years, the healthcare industry has experienced unprecedented and often traumatic change. Personal mastery of emotional and behavioral awareness has never been more important and, when matched with the ability to intentionally develop relationships and lead through change, it is vital to success in today’s tidal wave of pressures. Taking an emotionally intelligent approach to developing, engaging and leading teams through complex change is essential.

This highly interactive seminar presents participants with an overview of methods to deepen awareness of their emotions and behaviors. They will learn state-of-the-art approaches to understanding, managing and leading change, and discover how to integrate these skills with their leadership toolkit and shadow. A key outcome is increased emotional agility in managing yourself, your relationships and your leadership shadow. 

Increasing your effectiveness in being more fully aware and meaningfully intentional in managing relationships, culture and your leadership shadow may be the most important decision in your career, and your best opportunity to effectively lead teams through this time of unprecedented challenge.

Seminar Objectives:

• Consider opportunities to leverage emotional awareness and intentionality in your own work environment and role.
• Understand new conceptual approaches to leading through change such as organizational culture and resilience.
• Develop a personal plan to improve your own leadership behaviors in leading through change and complexity.
• Introduce tools for planning and application of emotional awareness in complex change and how to best leverage your leadership shadow.

Participants must complete an online psychometric assessment prior to the seminar. When you are registered, you will be contacted with specific instructions from ACHE.

Who Should Attend:

Senior- and mid-level healthcare leaders.

Presented By:

Janet (Dombrowski) Pinkerton, President, JCD Advisors, LLC

Mark P. Herzog, FACHE, President, Herzog Advisory Group