Culture is in the organizational operating system. It runs silently in the background, determining how everything about every organization functions. This webinar explores the critical role of organizational culture in transforming healthcare delivery and outcomes. Topics discussed will include what organizational culture is and isn’t and myths about organizational culture in healthcare. This session will also go over how organizational culture matters for the outcomes that healthcare executives routinely track, including patient outcomes and operational effectiveness. Practical strategies for assessing and improving organizational culture will be examined as well as examples of how healthcare organizations have used organizational culture transformation. After a brief presentation, faculty will conduct a conversation to discuss a critical and successful culture transformation implemented at WashU Medicine.

Learning Objectives:

• Describe the components of organizational culture
• Articulate the connections between organizational culture and patient safety, staff wellbeing, operational effectiveness and adaptability to change
• Apply practical strategies from high-performing healthcare organizations to cultivate a positive culture that promotes psychological safety, continuous learning and sustainable improvement

Faculty:

Robin Weinick, PhD, PCC, Principal, Resonant, LLC

Alexander W. Aleem, MD, Associate Professor/Vice Chair of Education/Residency Program Director, Department of Orthopaedic Surgery, WashU Medicine

ACHE Qualifying Education Credit 

This activity is eligible for 1 ACHE Qualifying Education credit toward earning or maintaining your FACHE credential. 

Credits must be self-reported at My ACHE upon completion of this activity.