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HAP Summer Sale - Order any book now through September 16 and receive a 20% discount off the member and non-member price when you use the promo code SUMMER24 at checkout. This discount excludes any multi-book sets that are already discounted and the Board of Governors Exam flashcards.

The Patient’s Primary Care Experience: A Road Map to Powerful Partnerships

Mary-Ellen Piche, LFACHE Gina Luna

ISBN: 978-1-64055-332-3
Softbound, 200pp, 2022
Order Code: 2453I
ACHE Management
  • Member Price: $33.60
  • Non Member Price: $48.00

Book Description

Consumer expectations, accreditation requirements, and the rise of alternative payment models are driving the future of primary care delivery. The COVID-19 pandemic has been a catalyst for change and innovation, with many services shifting to the virtual environment. Putting patients at the center of the healthcare practice is no longer an aspirational goal—it is rapidly becoming a requirement.

The Patient’s Primary Care Experience: A Road Map to Powerful Partnerships is a handbook for providing patient-centered care. The book focuses on the Patient-Centered Medical Home (PCMH) model, which emphasizes building relationships and enhancing communication. The authors begin by making the business case for the PCMH model and then dive into implementation tips and strategies.

Topics covered include:
  • Partnering with patients in creating and achieving care goals
  • Improving access through telemedicine, telehealth, and shared medical appointments
  • Preventing and mitigating staff burnout while promoting resilience
  • Engaging staff from the time they are recruited and throughout their tenure
  • Sustaining provider satisfaction by making them feel heard, valued, and engaged
  • Integrating patient and family perspectives into systems and processes
  • Enhancing both the patient and staff experience with healing design
  • Selecting and developing metrics that are meaningful to staff
Tested and refined through the authors’ decade of experience in primary care environments, the tools, templates, and advice in this practical guide will help your organization increase patient satisfaction and improve outcomes.